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NavInc * Rodinstraat 47 * 5623 EK Eindhoven (NL) * e-mail info@navinc.nl
Pagina 21
www.navinc.nl
8: FAQ
Trouble Shooting Q&A
Most of the troubleshooting issues can be easily resolved. The most common cases and their respective
solutions are listed in the table below. If the problem persists, please contact the after sales service.
Problem
Possible Reason
Solution
No picture, no audio.
The power cord is not properly
inserted into the unit.
Check the power wire connection.
The unit is not switched on.
Press [POWER] button.
Unit is in stand-by mode.
Press [POWER] button.
In DVB-T mode, the
number of DVB-T
channels is not as
much as we expected.
The number of available
channels is limited due to the
local broadcasting environment.
The available channels can vary
depending on the area.
Perform “Auto Search” or “Manual Search” to
rescan all the channels.
The signal quality of some TV
channels is too low.
Please use active antennas instead of passive
antennas for better reception quality.
Some TV channels are not
available.
Only the locally free broadcasted channels can
be viewed. They can differ depending on the
area.
In DVB-T mode, all
of the channels show
“no signal” or random
mosaic tiles appear on
the display.
Some TV channels signal
quality is too low.
Please use active antennas instead of passive
antennas for better reception quality.
The antennas are not properly
connected.
Please check the connection of the antennas.
No DVB-T service is provided
in the area.
Check your country DVB-T coverage map. It
is not possible to watch digital TV/listen to
digital radio in non-covered areas.
Incorrect Regional Setting
Please check whether “Regional Setting” is
correct, and perform “Auto Search” to rescan
all of the channels.
In DVB-T mode, no
video or audio and
“Scrambled” message
appears on the screen
No Smart card is inserted
“Scrambled” message will appears when the
TV/Radio signal received is paid-TV. To
watch these channels, please insert a valid
smart card into CA slot on front panel.
Smart card is out of date
Please check your subscription date. If your
subscription date is already out-of-date, please
contact your service provider to extend your
subscription.
The video is fine but
there is no sound.
The audio volume is too low.
Press [VOL
] button to raise the volume.
The audio is muted.
Press [MUTE] button to disable the mute
function.
The remote control
does not work
No power.
Check the remote control battery.
NOTE: the
new remote control might be supplied with a
small plastic insulator to avoid discharge of
