22
EN
11. TROUBLESHOOTING
DESCRIPTION
CAUSE
STATUS
Fingerprint enrolment did not
succeed.
The finger was pressed on the
reader too hard or too softly.
The finger should be pressed with normal force.
The area of a fingerprint pressed
on the reader was too small.
The finger should be pressed on the reader with the
largest possible area.
The database is full.
A new fingerprint can be enrolled when an existing
fingerprints in the database is deleted.
The fingerprint stored in
the database cannot be identified.
The skin on the finger is very dry.
The finger’s skin should be damp enough.
The area of a fingerprint pressed
on the reader was too small.
The finger should be pressed on the reader with the
largest possible area.
The white LED is not visible.
The device is not connected to a
power supply.
Check if the wires are damaged.
Check the fuse to which Bioreader is connected.
Call the authorized repairman.
Surrounding light is too bright.
If surrounding light is very bright, white light cannot
be seen. Shadow the reader with your hand.
The red LED is flashing.
Device error.
Call the authorized repairman.
The finger is identified and the
greed LED is on but the lock is not
triggered.
Reader or electric lock
malfunction.
Call the authorized repairman.
12. MANUFACTURER’S WARRANTY
Warranty conditions:
The warranty period is 24 months from the day of hand on
of the product to the final customer. With this statement, the
manufacturer of the product, NAVKOM d.o.o., guarantees that
in the warranty period the Bioreader (hereinafter: the product)
will operate faultlessly and that the materials it is made of are
faultless and undamaged. If the customer finds a fault in the
functioning of the product, they can enforce the rights under
the warranty on the seller or the manufacturer, who shall issue
a claim receipt. The manufacturer undertakes that in the event
of a justified complaint they shall eliminate the malfunction no
later than 45 days after the day of complaint. If the malfunction
is impossible to repair, the customer will receive a new product
from the seller or the manufacturer no later than 45 days after
the day of complaint.
Notes concerning the warranty enforcement:
The customer assumes all risks and expenses incurred during
the transport of the product to the licensed seller or the li-
censed service.
The warranty is only valid if the warranty certificate is complete-
ly filled in by Navkom d.o.o. or a licensed seller of the product or
if the circumstances of the purchase are satisfactorily evidenced
from other documents. Therefore, please ensure that your
name, the name of the seller, the serial number
of the product, the year, month and day of the purchase are
written in full in the original pro forma invoice or invoice; or see
to it that your purchase receipt showing the name of the seller,
the date of the purchase and type of product is attached to the
original warranty certificate. Navkom d.o.o. reserves the right
to refuse to provide repairs free of charge where the submitted
warranty certificate is not completely filled in and the above
mentioned document (invoice, bill) is not enclosed, or when
the data on the warranty certificate are not completed or are
illegible. Keep the warranty certificate in a safe place because
we cannot issue a duplicate.
Warranty extension:
In the case that the customer enforced the warranty and the li-
censed service found the complaint to be justified, the warranty
period is extended for the time the product was at service. If the
Summary of Contents for Bioreader
Page 1: ...USER MANUAL...
