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8. MANUFACTURER’S WARRANTY
Guarantee terms:
The guarantee is valid for the period of 36 months from the
day of handing over the product to the end buyer (herein-
after referred to as the buyer). The producer of the product,
NAVKOM d.o.o., hereby guarantees that the functioning
of the Biohandle, Bioreader, Modul, Touchpad or Biopass
product (hereinafter referred to as the product) will be
faultless during the guarantee period and that the mate-
rials from which it is made are without faults or damage.
If the buyer establishes that the product is malfunctioning,
the buyer may claim the guarantee with the dealer or
producer, who in turn issues a receipt to the buyer con-
firming receipt of the complaint. This guarantee applies
to the country in which the product was purchased by the
end buyer. In the event that the products are transported
abroad, and that appropriate technical conditions for use
of the product and suitable climatic and environmental
conditions are provided, this guarantee is also valid abroad
provided that an organised service network of the producer
or authorised dealer established.
Products are affected by the weather conditions to which
they are exposed. The producer guarantees flawless opera-
tion of the product as long as the product is not exposed to
excessive moisture. The producer also guarantees flawless
operation of the product in suitable climatic conditions,
i.e. in the temperature range between -30 °C to +80 °C.
The producer does not guarantee operation of the product
beyond the specified climate limits.
The guaranty only applies to properly maintained prod-
ucts. Dirt may accumulate on the product which can
damage the product. The buyer is obliged to maintain the
product properly. The producer does not guarantee prod-
ucts that have not been properly maintained.
In case of a justified complaint, the producer shall under
7. ERROR DESCRIPTION AND ELIMINATION
DESCRIPTION
CAUSE
The keypad does not react
to the touch of a finger.
You did not use enough of the finger's surface to press the key. The finger
must cover the entire digit.
You drew the finger to the key too slowly. The key must be pressed quickly.
If the device still does not react after several attempts, it is malfunctioning
and you should call a repairman.
The door does not open
after entering the code.
You forgot to press after entering the code.
The code is incorrect.
The code has been deleted.
If the code is correct and after entering it a green LED lights up and a beep
goes on for 1s, the electric lock is malfunctioning. Call a repairman.
I cannot see
the illumination of the
keypad.
Illumination of the keypad is poorly visible under the strong light.
The device's illumination has been disabled. Press any key to turn on the
illumination.
The device has been turned off or is not plugged in.
The device is malfunctioning. Call a repairman.
The red LED is on constantly.
I cannot enter a code.
The wrong code has been entered 3 times in a row and the keypad is tem-
porarily
locked.
The red LED is blinking
constantly.
The device is malfunctioning. Call a repairman.
