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take to correct the error in the functioning of the product
within 45 days from the date of the complaint. In case the
error is not remedied within the period specified above,
the customer is entitled to a new product provided by the
producer.
In case the producer does not provide timely repair or
replacement of the product, the buyer is entitled to termi-
nate the contract and request a refund or a reduction of
the purchase price.
Warranty card:
THESE GUARANTEE TERMS TOGETHER WITH A RECEIPT
(INVOICE) PRESENT THE PRODUCER'S WARRANTY
CARD. THE BUYER IS OBLIGED TO KEEP THESE GUAR-
ANTEE TERMS AND THE RECEIPT THROUGHOUT THE
GUARANTEE PERIOD.
This guarantee is issued by the producer:
Navkom d.o.o.
Cesta v Log 19
1353 Brezovica
Registration number: 1646729000
VAT ID No.: 39134725
Information about the dealer's company and registered
office, the date of hand over of the goods and information
identifying the goods subject to the guarantee can be
found on the invoice and/or delivery note received by the
buyer when purchasing the product.
Claiming the guarantee:
The buyer shall undertake all the risks and costs arising
from transporting the product from the authorised dealer
or the authorised service.
When claiming the guarantee, the buyer is obliged to
submit the receipt which proves the purchase of the prod-
uct. The invoice must contain the following information:
dealer's name, product serial number, year, month and
day of purchase. The buyer is obliged to keep the invoice
and these guarantee terms for the entire duration of the
guarantee period.
Navkom d. o. o. reserves the right to reject the guarantee
claim in the event that no proof of purchase (invoice, re-
ceipt) is submitted or in case the data on the invoice are
incomplete, illegible or there is a subsequent change or an
intervention visible on the invoice which casts doubt on
the authenticity of the evidence.
Keep the receipt in a safe place as you will not be able to
obtain a duplicate!
The buyer claims the guarantee in writing directly from the
producer or dealer, or verbally from the dealer. In such case,
the dealer is obliged to prepare an appropriate report on
the complaint. Upon exercising the guarantee claim, the
buyer is obliged to submit a warranty card and invoice as
proof of purchase. The buyer is obliged to enable the repair
of the product, if the repair is carried out at the buyer's
location.
If the repair at the buyer's location was not carried out
within 45 days because the buyer hindered it (the buyer
was unavailable, unreachable or absent), the buyer has no
right to request a new product. If it is necessary to send the
product to an authorised service centre or to the producer,
the buyer is obliged to ensure that the product is properly
secured before shipment. The buyer is entitled to a replace-
ment product provided by an authorised service centre for
the duration of the repair.
The guarantee does not exclude the rights of the buyer
arising from liability for material defects.
Extending the guarantee:
If the buyer claims the guarantee for a product and an au-
thorised service establishes that the complaint is justified,
the guarantee period shall be extended for the period of
time during which the product is being repaired. If the
product for which the guarantee was claimed underwent a
major service or the product was replaced with a new one,
the buyer shall be issued a new guarantee for a period of 24
months. For the new guarantee, the buyer is issued a new
receipt which the buyer is obliged to keep for the entire
duration of the guarantee.
The guarantee cannot be claimed in the following
cases:
•
Any defects caused by improper handling of the prod-
uct. Any handling of the product that does not comply
with the enclosed operating instructions.
•
Any defects caused by not maintaining the product or
improper maintenance of the product (e.g. cleaning of
the surface with corrosive agents, failure to update the
software, etc.). Failure to clean the product regularly
with suitable agents may result in damage to the prod-
uct that cannot be claimed under warranty.
•
Any interference with the product performed by the
buyer himself/herself or a third party who has not been
authorised by Navkom d.o.o. The guarantee cannot be
claimed if it has been established that the product has
been tampered with by a third party.
•
Any malfunction caused by service, adjustment, clean-
ing or other handling of the product by anyone except
servicers authorised by Navkom d.o.o.
•
Any malfunction caused by transport, fall, impact, etc.
which occurred after the purchase of the product.
•
Any malfunction caused by fire, earthquake, flood,
lighting, other natural disasters, polluted environment
or inadequate electric supply voltage.
•
Any malfunction caused by negligent handling or im-
proper keeping/storage of the product (such as storing
the product at high temperatures and humidity, next to
insecticides, such as naphthalene, or potentially hazard-
ous drugs, poisons or chemicals).
•
Installing the product in an unsuitable location where
the product is exposed to unsuitable weather conditions
