1 Installation and Troubleshooting Guide
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1.13.3 Qube 300 is reporting to AVL2 but shows invalid location (GPS Fix Issues)
Attention:
Qube may not be reporting correct GPS location or repeating last known location
because the Qube’s antenna does not have clear view of sky, obstructed or defective.
1. Cycle ignition key ON-OFF-ON to wake up the Qube. Wait up to five (5) minutes for all dia-
gnostic LEDs to come on. If none of LEDs turn on , see the previous section: Qube is not
powering up.
2. Verify that the Qube’s red LED light (Cell LED) is on. (If the red LED is not solid on, see the
previous section: Qube is not reporting in OnlineAVL2.)
3. Verify that the Qube’s amber LED light (GPS LED) is on solid, if the amber LED is not solid
on, continue with troubleshooting.
4. Move the vehicle at least 50 feet away from any buildings to obtain clear view of sky.
Remove any obstructions (clipboards, laptops, bean bag mounts, portable navigation sys-
tems, Sirius/XM sat radios, loose coins, etc) from top of dashboard /windshield where the
covert antenna may be located. Ignition cycle and check OnlineAVL2 if the Qube resumed
normal operation.
5. Access the antenna location and verify that the correct side of the antenna is facing
up/sky (the flat side with adhesive tape).
6. Check GPS antenna connection to the Qube, tighten if necessary. Check GPS antenna and
cable for damage, replace if necessary. Check OnlineAVL2 if the Qube resumed normal
operation.
7. Replace antenna. Perform a Cold Reset. Check OnlineAVL2 if the Qube resumed normal
operation.
8. If a spare/working Qube is available, plug it in to verify that its amber GPS LED is solid on
after power up. If the amber LED is on, remove the original Qube from vehicle for
replacement.
9. When all troubleshooting fails or replacement hardware is required, contact Navman
Wireless Support from Contact list. Please, have Qube’s serial number and brief descrip-
tion of issue.
Summary of Contents for Qube 300
Page 10: ...1 Installation and Troubleshooting Guide 10 1 4 3 GPS Cellular Combination Antenna ...
Page 12: ...1 Installation and Troubleshooting Guide 12 ...
Page 13: ...1 Installation and Troubleshooting Guide 13 1 4 6 Qube 300 Power Harness ...