Navman Qube3, Installation Training & Troubleshooting

Page 1: ... Qube3 M Nav800 Rev 08052013 Installation Training Troubleshooting 099 Powered by TECHNICIAN SERVICE PORTAL ...

Page 2: ...lation Practices Recommended Tools and Supplies Qube3 Hardware Identifying Correct Wires Poke Wrap Solder less Connections Chassis Ground Connection Mounting the Antenna Mobile Data Terminal M Nav800 ConEx Sensor Monitoring Qube Power Up Procedure Completing the Installation Live Test using Technician Service Portal Live Test using Online AVL2 Troubleshooting Section Dimensions and Specifications ...

Page 3: ...3 Confidential Fleet Tracking and Management Cellular Network SMS Qube3 ATT Global Positioning System Satellites Qube Fleet Qtanium Fleet Navman Wireless Operations Center Mobile iAVL Online AVL2 ...

Page 4: ...ns may result in warranty being voided and damage to the Qube and or the vehicle Ensure that all wiring is protected from heat sources and sharp metal edges and is routed in such manner that it will not get damaged or pinched when vehicle components and trim are reinstalled Run new wiring along factory harnesses and secure with quality cable zip ties Be sure to leave a service loop near the Qube e...

Page 5: ...anel Removal Tool Digital Multimeter DMM T 10S Torx Screwdriver Basic Supplies Ring Terminals Cable Zip Ties Electrical Tape Spare Fuses 3 Amp Self Tapping Screws Recommended Tools and Supplies T 10S Torx Screwdriver Tamper Proof Recommended Tool Gardner Bender GS 394 ...

Page 6: ... hardware kit for all new Qube systems Qube Installation Supplies Kit To allow for quicker and easier installations Navman Wireless designed an all in one antenna system that includes both GPS and cellular components built into same housing GPS Cellular Combination Antenna Qube3 Hardware ...

Page 7: ...ower Harness GPS SMA Cell FME Antenna Connectors 6 pin ConEx Port 4 pin Power Port Data Port RJ45 SIM card Diagnostic LED s Green Power On Off Sleep Orange GPS Fix No Fix Red Cell Online Offline Mounting Tabs Tamper Switch Mounting Tabs 2 piece Anti Tamper Cover 4 Mounting Screws ...

Page 8: ...8 Confidential Qube3 Hardware Tamper Cover 2 Piece Anti Tamper Cover Lower Tamper Cover Upper Tamper Cover T 10S Torx Screwdriver Required T 10S Security Screws ...

Page 9: ...Black Ground Pink Ignition Red Constant 12 24V These connections must be fused 3A RED wire Uninterrupted Power Source 3A fuse PINK wire Primary Ignition Switched Source 3A fuse BLACK wire Chassis Ground Power Harness prepped using the Install Kit ...

Page 10: ...e device This disables the internal back up battery during shipping and prevents any cellular signal transmissions while in transit The Yellow Shipping Plug is also used to Cold Reset the Qube3 Remove this plug after installation is complete and retain for future use Cold reset procedure is described in the troubleshooting section of this manual Internal Back Up Battery ...

Page 11: ...ion 4 It is strongly recommended to locate and connect constant power and ignition wires at the ignition key switch connector behind ignition key cylinder or trace and connect at ignition switch wiring harness running down steering column Note If the ignition switch harness is not accessible amperage restriction exists or the vehicle has an electronic starting system constant power and ignition co...

Page 12: ...esent only when the key is in ON position during cranking and while motor is running Connect Qube s pink wire here Note1 After appropriate wires have been identified it is strongly recommended that one of the battery post cables is disconnected prior to making wire connections Note2 If the vehicle has a master battery disconnect switch Qube must be connected on the battery hot side of that switch ...

Page 13: ...hicle s source wire using extreme caution not to allow any exposed wiring to come into contact with the vehicle chassis Wrap Tightly wrap exposed lead of the fuse holder around the bare section of vehicle s source wire 4 6 loops Lock Next bend the fuse holder wire back onto the wrapped section Bending back acts as a lock for this type of a connection Secure Use quality electrical tape to tightly w...

Page 14: ... Ground wire black to vehicle s chassis For a solid connection use a ring tongue terminal connector star washer and a self tapping screw Do not ground under existing bolts that hold brackets or panels in place Chassis Ground Connection ...

Page 15: ...er and positioned horizontally Make sure the correct side of antenna is facing up into the sky Do not mount the GPS antenna under any metal surface or near the vehicle s radio Avoid mounting antennas under dash in front of the drivers since they may place metal clipboards laptops etc on top of dash and inadvertently block the GPS signal to the antenna This antenna is NOT waterproof do not mount ou...

Page 16: ...on Mount M Nav800 Power Data Cable Power Adaptor Route the M Nav800 Power Data cable from the Qube to the top of dashboard where M Nav800 will be mounted Use the supplied suction cup mount or the optional dash mount bracket to secure the device in place Qube3 ...

Page 17: ...17 Confidential 2 Screws 4 Screws Install Zip Tie In Line Power Adaptor Optional 2 screws for permanent mount Mobile Data Terminal M Nav800 ...

Page 18: ...nfigured thru OnlineAVL2 software Reverse polarity and positive trigger signals are connected to directly Negative trigger sensors will require a relay to convert to a positive trigger See following pages for different sensor configurations ConEx Sensor Monitoring Yellow Multi IN 1 Qube3 Optional 6 pin Harness Green Digital I O 2 Blue Digital IN 3 Purple Digital IN 4 Black GND Out Reference White ...

Page 19: ...ectly to the trigger wire Digital Inputs Negative Trigger Circuits Locate the trigger wire Install a standard SPDT relay to convert from a negative to a positive trigger ConEx Sensor Monitoring cont 12V Door Pin Dome Light Yellow Multi IN 1 12V Door Pin Dome Light 12V Yellow Multi IN 1 85 86 30 87A 87 ...

Page 20: ... with a maximum current of 250mA when activated Standard automotive relay is required for most applications Access to this feature and configuration is available thru OlineAVL2 ConEx Sensor Monitoring cont 12V Green Digital I O 2 x Disconnect a circuit 12V Green Digital I O 2 Activate a light or buzzer 85 86 30 87A 87 85 86 30 87A 87 ...

Page 21: ...ear view of sky 2 Attach both antenna cables to the Qube 3 Plug in the power harness 4 Remove the yellow shipping plug 5 Turn ignition key On 6 Wait for the three diagnostic LED s to turn On If any LED s are not On within 10 minutes perform Cold Reset 7 Turn ignition key Off 8 Connect optional harnesses ConEx M Nav MDT 9 Perform Live Test thru Technician Service Portal or thru Online AVL2 by calli...

Page 22: ...orque Seal or inspector s lacquer to all Poke and Wrap connections fuse holders and the ground screw Once applied it sticks to the surface and dries hard over 24 hours Once hard it will crack on removal making the tampering obvious Attach the clear tamper proof Security Cover with supplied T 10S security screws Ground Screw ...

Page 23: ...s facing down LEDs visible for troubleshooting and Qube3 protection from water ingress Complete the installation by securing all wires with zip ties away from any moving parts or sharp metal edges Reconnect any of the vehicle s connectors that were unplugged during disassembly and replace all interior trim panels Completing the Installation ...

Page 24: ...24 Confidential Live Test with Technician Service Portal ...

Page 25: ...s in the field specifically a smart phone or tablet Use of the TSP and the Live Test System assists in gathering critical installation and vehicle data that is needed to set customer s Online AVL2 account The system tracks the progress and test results at the bottom of each test screen Pending tests are shown as White text Successful tests are shown as Green text with a check mark icon Failed or s...

Page 26: ...navmanwireless com Enter Username your email and Password and click the Sign In button Username and Password is available to all certified installation partners To add a new account please contact Navman Wireless installation support at us dispatch navmanwireless com Technician Service Portal TSP ...

Page 27: ...igits of the serial number Testing peripheral hardware such as an M Nav or DCU simply add the hardware serial number s after selecting the Qube Press the Start Tests Button Trouble If the serial number is not available in the drop down list the Qube hasn t been loaded into the Technician s account Contact Navman Technical Support 866 527 9896 Technician Service Portal TSP ...

Page 28: ...Qube must be lit solid 2 Turn the Ignition ON 3 Turn the Ignition OFF 4 Press NEXT Trouble Allow the Qube to fully power up and establish a cellular connection prior to starting the test approximately 3 minutes after initial power up TIP The ignition must be in the off position to start the test Technician Service Portal TSP ...

Page 29: ...umber is entered The ignition is in the ON position The Qube does not have a cellular connection red LED Use the Retry button after inspecting the LEDs and verifying the ignition status Use the Start Over button to re enter the serial number Technician Service Portal TSP ...

Page 30: ...ed at the beginning of the test alongside the Qube serial number The system will require the technician to enter a code on both the M Nav MDT and through the Test system to verify 2 way communication Follow the onscreen instructions to complete the messaging test Technician Service Portal TSP ...

Page 31: ...on the screen to complete each test as required Important Navman Wireless requires the ignition Pink wire to be connected to a true ignition source The source wire must have power in the ON Crank RUN key positions Do not use accessory power sources because they will cause false idle and ignition events Technician Service Portal TSP ...

Page 32: ...mpleted or will not pass the technician can choose to Skip the test When skipping a test the technician must provide an explanation for skipping Important Please provide good details when skipping a test this will ensure that any required follow up is completed in a timely manner ...

Page 33: ...d with as much information as possible Vehicle Number will be the Vehicle Display Name in Online AVL2 VIN Please enter the entire VIN 17 digits Odometer or Hours must be entered if vehicle tracks both please include both fields All information transfers back to the customer s account Technician Service Portal TSP ...

Page 34: ...ls about the installation must be entered please give good descriptions of the hardware installation locations Please add the wire color code for the vehicle wires that feed the Qube power supply Technician Service Portal TSP ...

Page 35: ...a new test Upon completing a test where sections of the test failed or were skipped will be noted with a red X Failed Skipped tests can be restarted by clicking the test name link Test confirmation numbers are provided on the results page please make note of that number for your records Technician Service Portal TSP ...

Page 36: ...36 Confidential Live Test with OnlineAVL2 ...

Page 37: ...ssory position verify this did not register ignition ON in OnlineAVL2 5 Turn ignition key ON ensure an ignition ON event is registered in OnlineAVL2 6 Wait for one minute then turn ignition key to START once engine is running verify thru OnlineAVL2 that no additional ignition OFF ignition ON events have been registered 7 Verify GPS reading in OnlineAVL2 Satellites column 5 or more Satellites requi...

Page 38: ...38 Confidential Live Test using Online AVL2 cont Installation Power Up Events ConEx Sensor Activity Satellites Column Send Message Button ...

Page 39: ...39 Confidential Troubleshooting Section ...

Page 40: ...g into RJ45 Data port unplug any other device from RJ45 Data port 3 Remove Power and ConEx connectors 4 Wait 30 seconds allow device to power down 5 Reconnect Power plug in power connector 6 Remove yellow shipping plug from RJ45 Data port 7 Turn ignition on allow time for device to reboot 1 5 min 8 Use OnlineAVL2 to check if the Qube resumed reporting 9 Reconnect ConEx connector and any device int...

Page 41: ... Perform device test at vehicle s battery 5 Make sure all unused wires from the Qube s harness are individually isolated taped cut off tinned ends off all unused wires 6 Perform Cold Reset see previous pages for this procedure 7 If a spare working Qube is available plug it in to verify that its green Power LED comes on and it starts reporting in OnlineAVL2 if the spare Qube works remove the origin...

Page 42: ...v cable from the Qube s RJ45 port if that cable is damaged it could be causing short circuit in the Qube Perform Cold Reset Turn ignition on and allow up to 5 minutes to acquire signal 8 Remove the SIM card and check for visible damage defects make sure SIM card is inserted firmly into SIM card slot do not force SIM into slot Verify that the SIM card does not slide completely thru into the device ...

Page 43: ...ten if necessary 7 Check GPS antenna cable for damage if damaged replace antenna 8 Move the vehicle at least 50 feet away from any building to obtain clear view of sky Perform Cold Reset Reconnect power to the Qube turn ignition on and allow up to 5 minutes to obtain GPS fix orange LED on 9 If a spare working Qube is available plug it in to verify that its orange GPS LED is on this may take up to ...

Page 44: ... have connected the ignition wire from the Qube s power harness to a constant 12v source in vehicle Use mutimeter to verify wiring connections to Qube s constant 12V ignition and ground wires Symptom Qube is reporting to AVL2 but has multiple Ignition On Ignition Off events This condition is most likely caused by either poor loose connection of the Qube s ignition wire improper selection of a true...

Page 45: ...ge in M Nav behavior If problem persists proceed to next step 6 Replace the Qube in Malfunctioning Vehicle with a spare or a known working Qube test M Nav and note any change 7 Once failed hardware component is isolated contact Navman Support at 866 527 9896 to request replacement hardware Please have device s serial number and brief description of issue Symptom Power M Nav will not power M Nav lo...

Page 46: ...transmit current 180 mA 90 mA Battery charging additional 120 mA 60 mA Digital Inputs Input Voltage LOW 1 0 V Input Voltage HIGH 5 0 V Absolute Maximum Voltage 30 V independent of supply Analogue Input Voltage Range 0 to 5 V DC ADC Resolution 10 bit 4 88 mV step Absolute Maximum Voltage 30 V independent of supply Digital Output Maximum sink current 250 mA over current protection shut off Serial In...

Page 47: ...47 Confidential Technical Support Department Hours Monday Friday 7am 7pm Central Time e mail us support navmanwireless com Toll Free Phone 866 527 9896 Local Phone 847 832 6950 ...

Page 48: ...er the years to replace older ones A GPS receiver uses the messages it collects from the GPS satellites to determine the transit time of each message and calculates the distance to each satellite Although signals from three satellites may seem to be enough to compute global position even a very small clock error multiplied by the speed of light with which message is delivered results in a large po...

Page 49: ...ireless s goods services and software are not designed intended authorized or warranted to be suitable for use or resale as control equipment in or for other applications related to hazardous or critical environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communications systems air traffic control life support weapons systems or other ...

Page 50: ...2701 Patriot Blvd Suite 150 Glenview IL 60026 USA T 1 866 527 9896 F 1 847 832 2475 navmanwireless com ...