Log Files
Log Files
Retrieving log files can help troubleshoot the any issues that may occur. You can send these log
file to support@navvis.com for further analysis.
Save Logs
To save the logs from the device:
1. From the Help
Help screen, tap Sa
Savve Logs
e Logs.
2. Select the location to save the logs.
Downloading Log Files
1. Tap help (?) > Sa
Savve Logs
e Logs.
2. In the Sa
Savve Log Files
e Log Files dialog, enter a name for the zip file containing the system logs.
3. Save the log files to a folder.
Send the relevant log files to NavVis technical support.
Types of Log File
There are three types of log files:
▪
Dataset-specific log files
▪
Global (dataset independent) log files
▪
Diagnosis files from our diagnosis script
Dataset-Specific Log Files
Dataset-Specific Log Files
These contain all the information messages from mapping, processing, and image stitching. The
log files are stored under
logs
in every dataset, e.g.
/path/to/project/datasets_rec/2015-04-28_15.55.23/logs/
.
For most support tasks, the relevant log files are:
File name
File name
Description
Description
datasets_rec/<dataset-
name>/logs/mapping.log
Output of the mapping run
datasets_rec/<dataset-
name>/logs/sorting.log
Log of the image sorting process, which happens
after images are downloaded from the cameras to
the device's data disk
Na
NavVis VLX
vVis VLX
User Guide
User Guide
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