6. Troubleshooting
State
Cause
Solution
All LED indicators are OFF after
turning the device ON
The device is not
powered
Power ON the device with the external power
supply
Power cable is not
plugged in
Plug in the power cable
The battery has no
charge
Plug in the power cable
The power supply
is damaged
Replace the power supply. Contact Nayar
Systems after-sales service
Mobile network signal LED
indicator does not turn ON
SIM card is not
registered correctly
Take out and put in again the SIM card.
Mobile network
signal is not strong
enough
Change the position of the network signal
antenna.
The SIM card is
not activated
Verify the state of the SIM card and its services.
The SIM card has
a PIN code
Take out the SIM card, insert it into a mobile
phone and deactivate the PIN code.
The SIM card is
not inserted
correctly
Insert the SIM card following the indications of
the manual.
The SIM card is
damaged
Insert the SIM card in a mobile phone to check if
the card is working.
Mobile network signal LED
indicator only lights red
(permanent or blinking)
The device does
not have good
mobile network
signal
Change the position of the network signal
antenna
The autodialer has no line
The cables are
inserted in the
wrong terminals
Connect the line cables following the indications
in this manual.
The terminal is
inserted in a wrong
position
Insert the terminal to positions 1 and 2 for the
phone line.
The autodialer
does not detect
Disable the line tone detection for the autodialer.
Nayar Systems
GSR - 1_en
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