In Case of Trouble
Troubleshooting
7-3
❏
For each hardware item:
— Serial number
— Description of the problem
— Type of warranty (Standard, Express, Extended, Express Exchange,
Out-of-Warranty)
Returning Components
If you have to return a component, follow these steps.
1. Gather the information listed in “In Case of Trouble” on page 7-2 and
contact
NCD
Technical Support to obtain a Return Material Authorization
(RMA) number.
2. Once you have obtained an
RMA
number, package the component for
return.
If you would rather not pack the component yourself,
NCD
recommends
that you take it to a commercial packing and shipping company.
3. Mark each return package with the assigned
RMA
number and address
each package as shown below to avoid problems or delays:
Customer Service
Network Computing Devices
350 North Bernardo Avenue
Mountain View, CA 94043
RMA
number
Note
Equipment returned without an
RMA
number is subject to
delays or might be returned to the sender.
Ethernet Address of Replacement Bases
If a base is replaced, its Ethernet address is different on the replacement base.
You must change system files that contain Ethernet addresses.
Comments on the Booklet
You can send comments, suggestions, or questions about this booklet to the
NCD
Technical Publications Department by Internet e-mail. Write to
techpubs@ncd.com
.
Summary of Contents for Explora 700
Page 6: ......
Page 12: ...2 2 Explora 700 Product Line...
Page 18: ...Controls and Indicators 3 6 Basic Installation...
Page 36: ...Installing the Power Combo Cable 5 14 Installing Optional Equipment...
Page 40: ...6 4 Specifications...