Chromebook CX100/CX110
Installation of upgrades or new software;
Electronic virus infection;
Disasters including fire, water, or other acts of nature;
Electrical conditions such as those caused by lightning strikes, power fluctuations, electrical
surges or outages, or any other such condition that may affect the electricity source;
Any other cause which does not relate to a product defect.
Furthermore, this limited warranty does not cover:
Software, including software that was pre-installed, provided by NComputing or purchased
separately for use on NComputing products;
Loss or damage in transit;
Failure caused by a product for which NComputing is not responsible;
Products for which NComputing has not received full payment;
Damage to or loss of any programs, data or removable storage media;
Software or data loss occurring during repair or replacement;
Normal wear and tear.
Non-NComputing Hardware
All non-NComputing hardware products or peripherals external to the NComputing access device - such as
USB devices, displays, adapter cables and other peripherals - are covered by the applicable vendor
warranty for those products. Non-NComputing hardware products are not warranted by NComputing.
However non-NComputing manufacturers or suppliers may provide their own warranties directly to you.
To Obtain Service from an Authorized Reseller
Before the warranty expires, you may contact your Authorized Reseller to process a request for hardware
warranty service. To obtain warranty service, you will be required to provide:
A.
The original dated sales receipt
B.
Your name, physical address and e-mail address
C.
The serial number of the product
D.
A description of the problem
If your product requires service or replacement, your reseller will provide instructions on how to process a
Return Material Authorization.
To Obtain Service Direct from NComputing
In case your Authorized Reseller is unable to process a request for warranty service, you may submit a
technical support request online by visiting the support section of the NComputing web site at:
www.ncomputing.com. To request hardware warranty service direct from NComputing you must register
your products per the registration instructions provided with the product documentation and you will be
required to provide:
A.
The original dated sales receipt
B.
Your name, physical address and e-mail address
C.
The name, physical address, website address and e-mail address of your reseller, dealer or
distributor
D.
The serial number of the product
E.
A description of the problem
