13
National Comfort Products
539 Dunksferry Road • Bensalem, PA 19020 • (215) 244-1400 • 1-800-523-7138 • Fax: (215) 244-9579
PROCEDURE FOR WARRANTY FAILURE
National Comfort Products are warranted for one year after the date of installation, or one year from the date of manufacture.
The compressor carries an extended 5 year warranty after the date of installation. Use the following procedure for returning
parts for warranty replacement.
COMPRESSORS
The National Comfort Products use Bristol compressors. Bristol provides a 20 month warranty from date of compressor
manufacture.
All failed compressors within this Bristol warranty period are to be returned to a Bristol wholesaler. Bristol wholesalers are
located in all major cities.
The compressor serial number includes a date code. The first three numbers indicate the day of the year
(059 = Feb. 28, 108 = April 18). The fourth and fifth numbers indicate the year (91 = 1991, 92 = 1992).
The Bristol wholesaler will honor the compressor warranty for 20 months after the date of compressor manufacture.
This means you will not have to wait for a replacement compressor to be shipped from Bensalem, PA.
The situation may present itself where it is better for the compressor to be returned to National Comfort Products during
the 20 month Bristol warranty period. NCP will also honor the Bristol 20 month warranty period.
All returned compressors must have the tubing connections closed with rubber plugs or brazed shut.
National Comfort Products will provide the extended warranty through the 5th year from date of installation of the unit for the
compressor. All compressors returned to NCP for warranty are to follow the procedure listed below.
OTHER PARTS
A Purchase Order Number is required to ship a replacement part to a customer. The failed part is to be returned to NCP
with freight prepaid. Credit will be issued to the Purchase Order, if the part is found to be a warranty failure.
Items returned to NCP for warranty claim must have a Returned Goods Authorization Number assigned to and attached
to the part. The Return Goods Authorization Number may be obtained by contacting the factory.
Call and notify the factory before a warranty part is returned. The failed part must be returned prepaid with the Return Goods
Authorization Number on all parts and reference paperwork.
