Troubleshooting
47
NCR 4072 UPS Site Preparation, Installation, and Operation Manual
S
05147374 Rev C
Uncontrolled Copy
Service and Support
If you have any questions or problems with the UPS, call NCR at
1-800-262-7782 and ask for a UPS technical representative.
Please have the following information ready when you call Customer
Service:
쑺
Model number
쑺
Serial number
쑺
Version number (if available)
쑺
Date of failure or problem
쑺
Symptoms of failure or problem
쑺
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Customer Service or the distributor. Units
damaged in shipment as a result of improper packaging are not covered
under warranty. A replacement or repair unit will be shipped, freight
prepaid by NCR for all warrantied units.
NOTE
For critical applications, immediate replacement may be
available. Call
Customer Service
for the dealer or distributor
nearest you.
