NCR Orderman5 User Manual V01.00
Troubleshooting
Orderman GmbH (Part of NCR Corporation)
45
12
Troubleshooting
Error
Possible cause
Possible solution
Handheld does not charge
Oxidized charging contacts
Handheld needs to be
repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to
the service / multi charging
station and power supply unit
Battery is defective
Battery needs to be replaced
Battery not charging
(In the fast-charging slot)
Oxidized charging contacts
Handheld needs to be
repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to
the service / multi charging
station and power supply unit
Battery lock dirty
Clean the lock
Battery lock is defective
Handheld needs to be
repaired*
Spring contacts are defective
Handheld needs to be
repaired*
Battery is defective
Battery needs to be replaced
Handheld does not start
Batteries are empty
Charge the battery
Battery is not inserted correctly
Insert the battery correctly
Battery is defective
Replace battery
Handheld defective
Handheld needs to be
repaired*
POS application does not start
No connection to the host
system
Check network connection
Process (application) hangs up
Shut down and restart your
handheld
Automatic backlight too
dark/light
Dirty lens on the ambient light
sensor
Clean the display with a soft
cloth.
*The handheld may only be repaired by trained service technicians.