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RETURNING DEFECTIVE HARDWARE FOR SERVICE
Use the following procedure to report/return defective hardware.
•
Call the NCR Customer Care Center at 1-800-262-7782 and have the following
information available when you place the call.
•
Class/Model number of the defective equipment
•
Serial Number of the defective equipment
•
Equipment location in the store
•
Description of the problem, including any system error codes, error condition,
or guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your Return
Material Authorization (RMA). Please provide the RMA on the outside of the shipping
box.
Note: A work order must be opened for each device that is shipped for repair.
Summary of Contents for 6003-K001-V002
Page 2: ......
Page 4: ......
Page 18: ...4 RECOMMENDED MATERIALS N A...
Page 36: ...22 Figure 33 Figure 34...
Page 44: ...30 Figure 49...
Page 67: ...53 Figure 92 47 Repeat steps 45 and 46 for the B side of the dispenser...
Page 103: ...89 Figure 160...
Page 110: ...96 Figure 173...
Page 120: ...106 15 Use a 751 key to close the bottom printer door...
Page 141: ...127 Figure 230 44 Repeat steps 32 43 for the opposite side of the dispenser...
Page 162: ...148 Figure 270 41 Repeat steps 29 40 for the opposite side of the dispenser...
Page 163: ...1 MERLIN REVISION B...