7197 Series II Owner’s Manual
Chapter 3: Solving Problems
June
2011
40
Green LED Does Not Come On/Printer Will Not Print
Problem
What to Do
Where to Go
Cables may not be connected
properly
Check all cable connections. Check that the
host computer and power supply are both on
(the power supply is turned on by plugging it
into an outlet).
See “Connecting the
Cables” in chapter 2.
Power supply may be defective
If the power supply is plugged in, but does
not come on, you will need to order a new
power supply.
See “Ordering Other
Supplies” in chapter 1.
Green LED Blinking (Slow)
Problem
What to Do
Where to Go
Receipt paper is low*
There are about 4 ½ meters,
3 meters, (15
feet,
10 feet) of paper left. Change the paper
soon to avoid running out of paper part way
through a transaction.
See “Loading and
Changing the Receipt
Paper” in chapter 2.
Green LED Blinking (Fast)
Problem
What to Do
Where to Go
Receipt paper is out
Change the paper now. Do not run a
transaction without paper as the data may be
lost.
See “Loading and
Changing the Receipt
Paper” in chapter 2.
Receipt cover is open
Close the cover. The printer will not operate
with the cover open.
Knife failure
Open the receipt cover and check the knife.
Clear any jammed paper you can see. Tear off
any excess paper against the tear-off blade.
Contact a service representative if this does
not resolve the problem.
See “Contacting a Service
Representative” later in
this chapter.
AC supply voltage is out of
range
If paper is not low and no conditions indicate
that the thermal print head is too hot, then it is
likely that the power supply voltage is out of
range.
Contact a service representative if this does
not resolve the problem.
See “Contacting a Service
Representative” later in
this chapter.
Summary of Contents for 7197 II SERIES
Page 5: ...v EMC 100 240 1 5 0 8 50 60 24 2 3 3 125 NCR NCR EMC 360 NCR EMC A A...
Page 7: ...vii A NCR NCR NCR A...
Page 35: ...7197 Series II Owner s Manual Chapter 2 Setting Up and Using the Printer 21 September 2011...
Page 37: ...7197 Series II Owner s Manual Chapter 2 Setting Up and Using the Printer 23 September 2011...
Page 38: ...7197 Series II Owner s Manual Chapter 2 Setting Up and Using the Printer 24 September 2011...
Page 253: ...7197 Series II Owner s Guide Appendix B Print Characteristics 228 Februrary 2012 Code Page 932...
Page 272: ...7197 Series II Owner s Guide Appendix B Print Characteristics 247 Februrary 2012...