NCR 7772 Series, User Manual

Page 1: ...User Guide NCR CX7 All in One POS 7772 BCC5 0000 5363 Issue A...

Page 2: ...w technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may...

Page 3: ...rd used batteries according to the manufacturer s instructions Attention Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou...

Page 4: ...trician Improper connection of the equipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer surface that is green with or without yellow strip...

Page 5: ...t have access to a computer you may leave a voice message at 1 800 528 8658 USA or International 1 770 623 7400 When leaving a message please provide a phone number and or an email address so NCR can...

Page 6: ...he defective equipment Serial Number of the defective equipment Equipment location in the store Description of the problem including any system error codes error condition or guidance to the area of f...

Page 7: ...Base with Integrated Power Supply 9 Operator Controls 10 Power Switch 10 Recovery Tool Button 10 LED Indicators 11 Power Status LED 11 I O Panel LED 12 Label Locations 13 CX7 with Base 13 Chapter 2 Ha...

Page 8: ...Cash Drawer for Retail I O 31 Second Cash Drawer for Hospitality I O 32 Installing the Transaction Printer 34 Powering Up the Terminal 35 Chapter 3 Operation and Cleaning Touchscreens 36 Projected Ca...

Page 9: ...Change Settings 54 Change Network Settings 55 Change Password 56 Replace Recovery Image 57 Change Language 58 Creating a Disk Image 59 Chapter 5 Configuring a Second SSD for RAID Introduction 60 Conf...

Page 10: ...ter 8 BIOS Updating Procedure Introduction 77 Prerequisites 77 USB Flash Key update prerequisites 77 Windows Flash Executable update prerequisites 77 SPI BIOS Updating Procedures 78 Using the Bootable...

Page 11: ...ix Revision Record Issue Date Remarks A Jul 2019 First Issue...

Page 12: ...x...

Page 13: ...modates environments with more USB devices or an I O board that accommodates environments with more serial devices gives customers the flexibility that prevents additional expansion boards or hubs The...

Page 14: ...he base each I O can be configured for a wall mount solution pole mount solution or ordered in a remote chassis to permit placement under the counter Base Models Model Description 7772 1216 8801 15 6...

Page 15: ...Chin Features F160 No Peripheral Filler Plate F165 Wireless Card and Antenna Port D Features F450 No Customer Display Logo Badge F452 7 Non Touch LCD XL7 Customer Display F453 7 Touch LCD XL7 Custome...

Page 16: ...1 4 Product Overview Optional Features Optional Feature Description Ethernet Cable F110 7772 10 100 1000 Ethernet Cable...

Page 17: ...ws 10 IoT Enterprise 2019 LTSC Value 64 bit UEFI Embedded Operating System Pre installed in the factory 7772 F740 Orderman Windows 10 IoT Enterprise 2019 LTSC Value 64 bit UEFI Embedded Operating Syst...

Page 18: ...Yes Intel vPro No No Yes Image Recovery Button Yes Yes Yes Odometer Chip Yes Yes Yes RAID Support Yes Yes Yes TPM Yes Yes Yes Memory Memory Type DDR4 2133MT DDR4 2133MT DDR4 2133MT Form Factor SODIMM...

Page 19: ...er Standard Standard Standard Peripherals 3 track Encrypted MSR Option Option Option Integrated Wireless 802 11 AC Bluetooth Option Option Option Integrated Biometric Reader Option Option Option Image...

Page 20: ...1 8 Product Overview Model Specs Good Better Best CX7 terminal without base Dimensions w x d x h Width 14 95 x 1 26 x 9 32 379 7 mm x 32 0 mm x 236 6 mm Weight 5 30 lbs 2 40 kg...

Page 21: ...nting Configurations Base with Remote Power Supply F033 F035 with Retail I O F033 with Hospitality I O F035 Base with Integrated Power Supply 7772 K032 provides an option to permit integration of the...

Page 22: ...the bottom of the display This switch is a momentary contact push on push off switch Recovery Tool Button The Recovery Tool Button is for the OS Recovery Tool option The recessed button is located on...

Page 23: ...LED located on the front of the display has multiple functions as defined below Color Description Solid Green Terminal is ON and all voltages from power supply and motherboard are okay Blinking Green...

Page 24: ...1 12 Product Overview I O Panel LED The Status LED is located on the I O Panel on the Base Color Description Green On Orange S3 Off Off...

Page 25: ...Product Overview 1 13 Label Locations CX7 with Base...

Page 26: ...1 14...

Page 27: ...y before servicing the CX7 terminal Warning This unit contains hazardous voltages and should only be serviced by qualified service personnel Caution Do not connect or disconnect the transaction printe...

Page 28: ...ollowing are the default I O ports for the NCR CX7 All in One POS 7772 with a Retail I O Base Callout Port Name 1 Cash Drawer 2 USB 24V 3 USB 12V 4 24V Power In 5 LED 6 USB C 7 LAN Out 8 LAN In 9 DB9...

Page 29: ...ing are the default I O ports for the NCR CX7 All in One POS 7772 with a Hospitality I O Base Callout Port Name 1 RJ45 Serial 2 Dual USB 3 0 3 USB 12V 4 USB 24V 5 24V Power In 6 LED 7 USB C 8 LAN Out...

Page 30: ...olytronics Everfuse P N SMD2920P300TF 15 or NCR approved equivalent An overcurrent signal is used to detect when this fuse is open This signal is connected to a GPIO on the Super I O Current limiting...

Page 31: ...f the connector is red The 24V is fused with a resettable fuse Tyco RUEF250U or NCR approved equivalent An overcurrent signal is used to detect when this fuse is open This signal is connected to a GPI...

Page 32: ...r Cash Drawer Connector for Retail I O The Retail I O Board provides a single 6 position RJ12 connector Molex 44248 0065 or NCR approved equivalent Pin Signal Name 1 Frame Gnd 2 Solenoid A 3 Drawer A...

Page 33: ...e Hospitality I O Board provides a dual package RJ12 connector The color of the connector is red When using a legacy Y cable adapter only Cash Drawer Port A of the adapter will be functional Pin Signa...

Page 34: ...nd 3 of the DisplayPort are not connected internally Pin Signal Name 1 ML_Lane0 p 2 GND 3 ML_Lane0 n 4 ML_Lane1 p 5 GND 6 ML_Lane1 n 7 ML_Lane2 p 8 GND 9 ML_Lane2 n 10 ML_Lane3 p 11 GND 12 ML_Lane3 n...

Page 35: ...g a pass through connection to the motherboard The connector does not feature an LED indicator Power In Both Retail and Hospitality I O Boards accept 24V DC voltage input from an external power supply...

Page 36: ...USB 2 0 A D A6 B7 USB 2 0 B D USB 2 0 A D A7 B6 USB 2 0 B D SBU1 A8 B5 CC2 GPIO2 V 24V A9 B4 V 24V Display Port A10 B3 Display Port Display Port A11 B2 Display Port GND A12 B1 GND Since reversibility...

Page 37: ...ionality Maximum power capability is 1A from this port The power output from this port is protected by a self healing fuse Pin Signal Name 1 DCD 2 DSR 3 RXD 4 RTS 5 TXD 6 CTS 7 DTR 8 GND 9 RI RJ12 Ser...

Page 38: ...n RJ45 Serial The Hospitality I O Board provides one dual package RJ45 serial port The RJ45 port is an unshielded 8 pin The color of the connector is yellow Pin Signal Name 1 DSR 2 DCD 3 DTR 5V 4 GND...

Page 39: ...through an RJ50 connector The port has a shunt to select between 12V default 5V or normal RI functionality Maximum power capability is 1A from this port The power output from this port is protected b...

Page 40: ...ly F035 This chapter explains how to perform an Out of box installation of a CX7 configured with the Base and how to connect optional peripheral devices The CX7 comes fully assembled and ready to use...

Page 41: ...cted to an AC outlet Connecting to a Network Most business configurations require the terminal to connect to a network Connecting to a network enables communicating with other systems and devices also...

Page 42: ...2 30 Hardware Installation Installing the Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector on the Base...

Page 43: ...Drawer for Hospitality I O on the next page Second Cash Drawer for Retail I O The Retail I O supports a 2 drawer configuration with a Dual Cash Drawer Cable Connect this cable to the Base or transacti...

Page 44: ...2 32 Hardware Installation Second Cash Drawer for Hospitality I O 24V Cash Drawers 24V Cash Drawers can be connected to the Cash Drawer connectors on the Hospitality I O...

Page 45: ...Hardware Installation 2 33 12V Cash Drawers Single port adapter cables 1432 C828 0010 are required to connect 12V Cash Drawers to the Hospitality I O...

Page 46: ...nter when connecting the POS terminal Always power down the POS prior to connecting the printer to prevent damage to the POS and or printer Connect the Powered USB Printer Interface Cable to the USB C...

Page 47: ...system settings and then reboots to continue setup Complete the System Setup This varies from OS to OS but the following is typical 2 The initial setup procedures are performed Starting Windows Prepar...

Page 48: ...surface is not directly touched and does not wear off by normal use Since most surface contamination do not cause interference to the touchscreen the NCR CX7 All in One POS 7772 can be used in public...

Page 49: ...he MSR Swipe the card through the slot in the MSR in a quick and steady movement The magnetic stripe must be facing up and with the stripe in the slot Care of Cards Cards should never come in contact...

Page 50: ...ienced user Using the Biometrics Reader Place your thumb finger flat and straight on the sensor If this is not possible try to place your thumb finger on the sensor in the same angle every time Under...

Page 51: ...e sensor and then pull it off This assures that residue from previous usage is removed Caution Do not use abrasive materials to clean the sensor Software Drivers The CX7 biometrics reader is a digital...

Page 52: ...any strong dis solvent Do not use thinner or benzene abrasive cleaners or compressed air Warning Do not use any other types of cleaners such as vinegar solvents degreasers or ammonia based cleaners Th...

Page 53: ...ning the Cooling Vents The air vents on the back of the terminal should be cleaned periodically to maintain optimum cooling for the CPU Use the hose attachment on a standard household vacuum cleaner t...

Page 54: ...oft created for use with Windows Vista and later OS versions The format can also be used to capture and restore XP based OS images More information on the ImageX tool and WIM format can be found at ht...

Page 55: ...overy Tool Button is located on the bottom of the display 1 Begin with the terminal OFF 2 Press and hold the recessed Recovery Tool Button While holding the Recovery Tool Button momentarily press the...

Page 56: ...ckup and Recovery screen Change Settings This button opens a dialog screen to let you set change the password and to configure the network settings Shutdown or Reboot This button opens the screen to p...

Page 57: ...up and Recovery Tool Save or Load Image This function is used to either Save or Load an image from a device 1 On the Main Screen select Save or Load Image 2 Enter the Password The factory default pass...

Page 58: ...ited to 8GB on the local drive The USB and network options can be used to store backup larger images The total size is comprised of the base factory image the user and site backups and the roughly 300...

Page 59: ...hods available USB or network should be used to store backups Output Options There are three output options Hard Disk Drive Solid State Device USB Device Network Note Windows 7 images require a minimu...

Page 60: ...Disk Image Backup and Recovery Tool 4 48 2 Select the USB Button If this is the first backup performed on this POS the image is automatically saved as a Site backup...

Page 61: ...e Image Use this option immediately after all application components have been loaded and set up for initial operation or for base image updates User Image Use this option for routine day to day or pe...

Page 62: ...s properly Removing power prematurely will corrupt the image and display various messages like Windows failed to load or missing or corrupt registry If this happens you can do an Image load of the Fac...

Page 63: ...rom a network the Select a Network Drive dialog screen will open 3 Select the Image Type User Image Most recent routine backup Site Image Image of the terminal after application components were loaded...

Page 64: ...and Recovery Tool 4 52 4 Select Yes to apply the image Caution All the information in the current productive working image on the drive is lost with this operation A progress bar is displayed as the...

Page 65: ...4 53 Disk Image Backup and Recovery Tool A message is displayed when the load is complete 5 Reboot the POS...

Page 66: ...Recovery Tool 4 54 Change Settings On the Main Screen select Change Settings There are four functions available on the Change Settings screen Change Network Settings Change Password Replace Recovery...

Page 67: ...4 55 Disk Image Backup and Recovery Tool Change Network Settings 1 On the Change Settings Screen select Change Network Settings 2 Enter the network configuration settings and then select Save...

Page 68: ...Settings Screen select Change Password 2 Enter the current password and the new password and then select Enter If you have forgotten or lost the password select Lost Password A unique code is generate...

Page 69: ...s used to update the Recovery Tool and the environment that it runs in 1 On the Change Settings Screen select Replace Recovery Image 2 Select the source of the Recovery Image 3 Complete the image repl...

Page 70: ...Disk Image Backup and Recovery Tool 4 58 Change Language 1 On the Change Settings Screen select Change Language 2 Select the language of choice...

Page 71: ...splay From this site download the following ImagingSuite_5 3 0 3 zip or later The Imaging Suite package consists of three primary parts A Server application for local area network imaging A Client app...

Page 72: ...hanced performance and lower power consumption When using two drives you can have additional protection against data loss in the event of hard drive failure Valuable digital memories are protected aga...

Page 73: ...is present To install and configure a RAID system perform the following steps 1 Install the primary SSD 2 Load the NCR Gold Drive 3 Install the second SSD in the terminal 4 Run the Intel Rapid Storag...

Page 74: ...orts RAID 1 and RAID 0 volume types RAID 1 Combines two disks to create a volume where each disk stores an exact copy of the data and provides real time redundancy RAID 0 Combines two disks to create...

Page 75: ...heck boxes for both disks RAID 0 Only Specify the amount of space to be used by the new RAID volume Use the slider to enter a percentage Note If you create a volume that uses less than 100 of the hard...

Page 76: ...Configuring a Second SSD for RAID 5 64 11 Select Create Volume to start the volume migration 12 A window is displayed indicating the volume was created successfully Select OK to close the window...

Page 77: ...5 65 Configuring a Second SSD for RAID The status of the migration is displayed showing the progress This can take 1 3 hours to complete...

Page 78: ...ware context is retained Except for the real time clock power consumption is zero G2 S5 Soft Off A computer state where the computer consumes a minimal amount of power No user mode or system mode code...

Page 79: ...feature at nearly zero latency S2 Not supported S3 Suspend to Ram The S3 sleeping state is a low wake latency sleeping state This state is similar to the S1 sleeping state except that the CPU and syst...

Page 80: ...e Backlight Off SSD Idle S3 Suspend to RAM S4 Hibernate S5 Soft Off S0 Idle Backlight on Supported Y N Y Y Y Y Y Y Description Fully Functional Video Backlight Off SSD Idle Video Backlight Off SSD Idl...

Page 81: ...N Y LAN magic packet N A Y Y Y Y Y RTC Alarm N A Y Y Y Y Y Serial Port RI N A Y N N N Y Note Power consumption based on the following configuration 16GB RAM x2 240 GB SSD x2 Maintains small voltage t...

Page 82: ...Power Management 6 70 Enabling Wake on LAN In order for Wake on LAN to function the Network driver must be enabled factory default 1 Right click on Start then select Device Manager...

Page 83: ...6 71 Power Management 2 Select Network adapters 3 Right click Intel R Ethernet Connection I219 LM Properties...

Page 84: ...d tab Wake on Magic Packet and Wake on Pattern Match should be enabled Select OK after making any changes 5 Under the Power Management tab Allow this device to wake the computer option box should be c...

Page 85: ...Use the Enter key to select a submenu Use the and keys to change field values To view help information on the possible selections for the highlighted item press F1 To save the changes move the cursor...

Page 86: ...ontroller Enabled WiFi Controller Enabled ONESHOT Control Disabled Trusted Computing TPM Support Enabled Pending operation None S5 RTC Wake Settings Wake System with Fixed Time Disabled CPU Configurat...

Page 87: ...2 Mode CPU Smart Fan Mode Automatic Mode Fan Off Temperature Limit 25 Fan Start Temperature Limit 35 Fan Full Speed Temperature Limit 80 Fan Start PWM 20 PWM Slope Setting 3 Duty Chipset Menu South Br...

Page 88: ...iguration Setup Prompt Timeout 3 Bootup NumLock State On Display POST Logo Enabled FIXED BOOT ORDER Priorities Boot Option 1 Hard Disk Boot Option 2 Network Boot Option 3 USB Key Boot Option 4 USB Har...

Page 89: ...vice Windows Flash Executable Prerequisites The following are required to perform a SPI BIOS update USB Alphanumeric Keyboard BIOS Software Download from the NCR Website http www5 ncr com support supp...

Page 90: ...age to this USB key Note The USB flash drive disk size must be more than 512MB Linux PC Use dd Linux command to deploy image in USB key sudo dd if CX7 BIOS_update_T06 iso of dev sdX Windows PC Downloa...

Page 91: ...BIOS Updating Procedure 8 79 b Press Select to choose the image from the Boot Selection drop down list...

Page 92: ...8 80 BIOS Updating Procedure c Press Start to load the image...

Page 93: ...p the Boot Menu 4 Select the USB device to boot the CX7 BIOS flash key An option menu will load 5 Select option 1 to update BIOS with DMI preserved Note After the update has completed and the terminal...

Page 94: ...run the executable follow these steps 1 Right click on the file and select Run as administrator 2 When prompted press a key to initiate the flash update The terminal will reboot after the flash proce...

Page 95: ...n Imaging Procedure 1 Connect the USB flash drive to the target terminal that you wish to image 2 Connect a USB keyboard to the terminal 3 Power on the terminal and boot from the USB Flash Drive This...