NCR RealPOS 5967, User Manual

Page 1: ...NCR RealPOS 5967 12 Inch Touch LCD Release 1 0 User Guide B005 0000 2045 Issue A...

Page 2: ...ducts as new technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described...

Page 3: ...pe and ratings of fuse Attention Pour pr venir et vous prot ger contre un risque de feu remplacer la fusible avec une autre fusible de m me type seulement Lithium Battery Warning Warning Danger of exp...

Page 4: ...uipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment grounding conduct...

Page 5: ...2 1 Operating Range 2 1 Storage Range 2 1 Transit Range 2 1 Electrical Environment 2 1 Power Consumption 2 1 Weight 2 1 Dimensions 2 2 LCD Display 2 2 LCD Display on the Standard Table Top Mount 2 2...

Page 6: ...Personality and Video Boards 5 5 Removing the Speakers 5 9 Removing the LCD 5 10 Removing the Touch Sensor 5 13 Re installing the Touch Sensor 5 14 Chapter 6 Touch Screen Calibration Windows Installin...

Page 7: ...7 3 Connectors 7 4 VGA Video 7 4 DVI 7 5 Chapter 7 Maintenance Cabinet and Screen Cleaning Procedures 7 1 Cleaners Solvents to Use 7 1 Cleaners Solvents to NOT Use 7 2 Cleaning the Glass 7 2 MSR Clea...

Page 8: ...vi Revision Record Issue Date Remarks A Jan 2012 First issue...

Page 9: ...Compatibility The 5967 LCD Display is designed as an optional input output device for the following host terminals NCR RealPOS 80 7458 Retail Terminal NCR RealPOS 80c 7457 Retail Terminal NCR RealPOS...

Page 10: ...acklight life at rated luminance VESA Industry Standards Support full screen scaling of VESA Industry standard video modes refresh rates thru 1024x768 75Hz Support VESA 75mm mount standards do not rec...

Page 11: ...display can be mounted on the Standard Remote Table Top Mount 5967 K030 K031 21151b Integrated Mount The 5967 LCD display can be mounted on the Standard Integration Tray Display Mount 5964 K022 K023 w...

Page 12: ...1 4 Chapter 1 Overview Display Controls Power Indicator The LED is green while in the normal ON state and red while in the Power Save mode Power LED Indicator...

Page 13: ...on Range Temperature 40 to 60 C One week max Relative Humidity 5 to 95 Electrical Environment Power is supplied to the display either from an external power supply or through a Powered USB interface I...

Page 14: ...pter 2 Site Preparation Dimensions LCD Display 292 mm 11 5 in 329 mm 12 9 in 58 mm 2 3 in 248 mm 9 8 in LCD Display on the Standard Table Top Mount 229 mm 9 0 in 280 mm 11 0 in 292 mm 11 5 in 254 mm 1...

Page 15: ...e power source must be certified by the appropriate safety agency for the country of installation Caution Use a grounding strap when installing this feature Connector Panel Access The 5967 peripheral...

Page 16: ...for data and power Note Optional Power Brick is available when USB power is not available on the host terminal A special USB cable is used for data in this case There is a standard USB port on the 59...

Page 17: ...3 Hardware Installation 3 3 VGA Connections Video Connect the VGA Cable to the VGA connectors on both the 5967 LCD and host terminal 30306 VGA VGA 497 0435044 1m 1416 C972 0009 497 0435045 4m 1416 C9...

Page 18: ...ered USB Cable Connections Power and Data Connect the Powered USB Cable to the 5967 LCD and to one of the 12V Powered USB connectors on the host terminal 30307 USB Power 497 0476857 1 m 1432 C432 0010...

Page 19: ...he USB Power Cable to the 5943 USB Power connector 2 Connect the Power Brick DC Cable to the USB Power Cable 3 Connect the AC Power Cord to the Power Brick and an AC outlet 30308 USB Power 497 0442517...

Page 20: ...3 6 Chapter 3 Hardware Installation Cable Routing Standard Integration Tray Display Mount 5964 K022 K023 21202a Display Base Display Arm Display Cover Standard Remote Table Top Mount 5964 K030 K031...

Page 21: ...rmation such as the name serial number and manufacturer Supported Features Note Not all features are supported on every monitor Brightness Contrast V Position H Position Phase Clock Red Green Green Vi...

Page 22: ...Center Panel The Center Panel displays information pertaining the the selected control Refresh Button Use this button after connecting a new monitor to refresh the data About Button This button displ...

Page 23: ...ocedures are similar for the features The Color adjustment shown below is an example 1 Select the Colour button 2 Drag the slider to the right to increase the value of the property or to the left to d...

Page 24: ...4 4 Chapter 4 NCR Software OSD Utility...

Page 25: ...s section explains how to disassemble the 5967 LCD Display for servicing Caution Power down the terminal before disassembling the unit Removing the LCD Monitor from the Mount 1 Remove the screws 4 tha...

Page 26: ...screws MSR Cover 2 Remove the MSR Assembly 2 screws 3 Disconnect the MSR Data Cable and Ground Cable Note When re installing the MSR you may find it easier to first remove the terminal Rear Cover to c...

Page 27: ...Chapter 5 Disassembly Procedures 5 3 No MSR If the unit is not configured with an MSR there is a No MSR Cover to remove 2 screws No MSR Cover...

Page 28: ...5 4 Chapter 5 Disassembly Procedures Removing the Rear cover 1 Remove the MSR Assembly or the No MSR Cover is there is no MSR present 2 Remove terminal Rear Cover 4 screws 30334...

Page 29: ...deo Boards 1 Disconnect the Power LED Cable 2 Insert a small screwdriver into the hole in the top of the PCBA EMI Cover Press down on the connector latch to release the Touch Sensor Cable connector fr...

Page 30: ...rocedures 3 Remove the PCBA EMI Cover screws one screw on each side and the 3 16 Hex screws 4 from the video connectors 30336 PCBA EMI Cover 4 Slide the PCBA EMI Cover as shown to disengage it from th...

Page 31: ...Chapter 5 Disassembly Procedures 5 7 5 Carefully disconnect the cables from the boards Personality Board 30338 LED Backlight Cable Power Cable Speaker Cable Video Board 30339 LVDS Cable Power Cable...

Page 32: ...5 8 Chapter 5 Disassembly Procedures 6 Remove the screws that secure the boards 30340...

Page 33: ...Chapter 5 Disassembly Procedures 5 9 Removing the Speakers Remove the speakers from the Front Bezel no screws 30341 Speakers...

Page 34: ...the LED Lens open as shown to release the harness 30342 LED Harness LED Lens Removing the LED Lens Remove the LED Lens by pressing on the two latches and gently prying up on the bottom of the lens wi...

Page 35: ...lastic latches around the edges of the Bezel Press on the latches on the bottom and side edges as you gently pry the LCD Assembly from the Bezel Plastic Latches 30323 Caution Use care when handling th...

Page 36: ...5 12 Chapter 5 Disassembly Procedures 3 Remove the LCD from the LCD Bracket 4 screws 30324 LCD Module LCD Bracket...

Page 37: ...the Touch Sensor Remove the Touch Sensor and Molded Bezel Seal from the Front Bezel Caution Do not lift the Touch Sensor by the cable Caution Keep the Touch Sensor free from dirt and fingerprints 303...

Page 38: ...ed with the keying tab at the top and with the ridges in the gasket facing down 30344 Keying Tab Gasket Ridge Down 2 Install the Touch Sensor in the Molded Bezel Seal Note that the Flat Cable is conne...

Page 39: ...2 Select Drivers and Patches Retail Support Files Retail Platform Software 5967 3 Download the Microchip Touch Driver version 6 43d or later Installing the Driver Note If you have a previous version...

Page 40: ...reen Calibration Windows 5 Use the USB Controller Interface Next 6 Setup is ready to install Next Finish At the completion of the install program the driver is loaded and functioning You do not have t...

Page 41: ...ormally expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip During calibration be careful to keep your fingernails and other fingers away from the touc...

Page 42: ...6 4 Chapter 6 Touch Screen Calibration Windows Do NOT get your body too close to the display 27734 Do NOT touch the bezel with your other fingers 27735...

Page 43: ...Chapter 6 Touch Screen Calibration Windows 6 5 Do NOT spread your other fingers near the touch screen surface 27736 Do NOT get your hand and other fingers too close to the bezel 27737...

Page 44: ...sconnect the power cord from the power source if possible It is best to remove the AC power from the wall outlet to avoid having to move the head Wait at least 10 seconds Then while keeping the head i...

Page 45: ...lease message 7 Repeat the process for each target location as they appear 8 After all targets have been touched a test screen displays Touch the screen in various locations to verify the calibration...

Page 46: ...ned to not touch the screen Caution Touching the screen during this time can cause the application to hang This screen automatically closes after the touch controller has completed communicating When...

Page 47: ...they closely follow the underlying pattern Pay close attention to the edges of the display and the corners since this is where an incorrect calibration is most noticeable If a line or point appears t...

Page 48: ...uch Screen Calibration Windows Optional Settings After the touch screen is calibrated adjust the other features to meet your personal preferences 1 Double Click Option 2 Right Mouse Click 3 Touch Mode...

Page 49: ...R Linux Terminal Configurator which gets installed when you install the NLPOS Linux software For more information about the Terminal Configurator see the NCR Linux Terminal Configurator User s Guide B...

Page 50: ...6 2 Chapter 6 Touch Screen Calibration Linux 3 Select 1 Adapter 4 Select 9 Calibrate Touch...

Page 51: ...Chapter 6 Touch Screen Calibration Linux 6 3 5 Press any key to continue...

Page 52: ...ibration Linux 4 Point Calibration Procedure Note The 25 Point Linearization procedure should be performed first if either the Touch Screen Sensor or the Controller Board is replaced 1 From the TouchK...

Page 53: ...Chapter 6 Touch Screen Calibration Linux 6 5 2 Select 4 Pts Cal to start the calibration...

Page 54: ...ues and can result in poor calibration on terminals that have multiple operators 24913 Toolkit Calibration Please Touch The Calibration Symbol ESC to Abort 4 Repeat this procedure for the other three...

Page 55: ...Chapter 6 Touch Screen Calibration Linux 6 7 8 Select OK to continue...

Page 56: ...performed if either the Touch Screen Sensor or the Controller Board is replaced Note On new terminals the display is pre linearized from the factory and performing the linearization procedure can resu...

Page 57: ...he screen and hold it until it beeps Note As with the Calibration Procedure for best results a stylus should be used rather than your finger 24913 Toolkit Calibration Please Touch The Calibration Symb...

Page 58: ...6 10 Chapter 6 Touch Screen Calibration Linux...

Page 59: ...7 Chapter 7 Circuit Boards Personality PCB 30345 Speakers J3 MSR J2 LED J1 Audio J6 USB J8 USB Power J10 Power J13 Touch Sensor J17 LED Backlight J15...

Page 60: ...7 2 Chapter 7 Circuit Boards Connectors USB Power 1 2 8 7 Pin Function 1 Ground 2 Ground 3 12V 4 D 5 12V 6 D 7 Ground 8 Vbus USB 1 4 PIN Signal Color 1 VBUS Red 2 D White 3 D Green 4 GND Black...

Page 61: ...Chapter 7 Circuit Boards 7 3 Video PCB 30327 VGA CN2 DVI CN1 DC Inr JP1 LVDS CN6 Not Used...

Page 62: ...ctors VGA Video 10 1 5 15 11 6 Pin Function Pin Function 1 Red 9 5V DDC 2 Green 10 Sync GND 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 SDA for DDC 5 VGA detect 13 H Sync 6 Ground R 14 V Sync 7 G...

Page 63: ...Function Pin Function 1 Data2 13 Data3 2 Data2 14 5V 3 Data2 4_SHLD 15 GND 4 Data4 16 H_Plug_DET 5 Data4 17 Data0 6 DDC_CLK 18 Data0 7 DDC_Data 19 Data0 5_SHLD 8 A_VSYNC 20 Data5 9 Data1 21 Data5 10 D...

Page 64: ...7 6 Chapter 7 Circuit Boards...

Page 65: ...e following procedures 1 Disconnect the unit from the power outlet before cleaning 2 Use a soft cloth dampened lightly with a mild non abrasive soap water solution or 70 Isopropyl Alcohol 3 Gently wip...

Page 66: ...ent Thinner Benzene Compressed Air Solvents Bleach Cleaning the Glass 1 Spray an ammonia based glass cleaner on a soft cloth and gently wipe the glass screen clean Warning Do not use any other types o...

Page 67: ...lectrostatic Discharge ESD which can cause failures when swiping cards that have metallic hologram stripes Swipe the card through the MSR in a smooth motion Only swipe it down ONCE and up ONCE Allow t...

Page 68: ...ng an MSR Cleaning Card before treating it with a MSR Treatment Card For low use retail establishments the cleaning and treatment procedures should be followed at least once per month In areas of extr...