Overview
2-2
MP-RAS Remote Support
Overview
Servers have special requirements regarding high availability and fast mean-
time-to-repair (MTTR). If a server is down, the system’s users are also down
and losing productivity.
NCR recommends that you connect a modem to your server to enable remote
serviceability and availability of the system. You can set up your system so
that a knowledgeable person at a remote console can perform server
management and support functions. You can also use the modem for other
purposes when it is not required for remote support.
Using the server’s remote support capabilities, skilled personnel can perform
the following tasks from a remote location:
•
Configure a system
•
Diagnose problems
•
Perform some system repairs
•
Transfer files
They do not need to be on site to solve most problems.
This chapter deals mainly with configuring and using the remote support
capabilities of your server. It discusses server management software only as it
pertains to remote support.
This section provides an overview of the components involved in remote
access and management.
Definitions
In this chapter, “the server” refers to a server which is being managed from a
remote location. “Remote location” or “remote terminal” refers to the console
or client machine from which remote server management is being performed.
“Console redirection” is the ability to redirect the system console and
manipulate it from a remote location.
Summary of Contents for S46
Page 1: ...B003 0145 A 6 97 NCR S46 Server MP RAS Support Guide Release 1...
Page 6: ...Contents iv Contents...
Page 10: ...Preface viii Preface...
Page 11: ...NCR S46 Server MP RAS Support Guide 1 1 Chapter 1 Installing MP RAS...
Page 32: ...Restoring MP RAS 1 22 Installing MP RAS...
Page 33: ...NCR S46 Server MP RAS Support Guide 2 1 Chapter 2 MP RAS Remote Support...
Page 88: ...Using the Server Monitor Module for Remote Management 2 56 MP RAS Remote Support...