NCR WorldMark 4300, Product Manual

Contents

ii

Table of Contents

Event Actions.................................................................................................................................................... 2-30

Configuring Event Actions ...................................................................................................................................... 2-32
Working With Event Actions................................................................................................................................... 2-35

Testing Configured Event Actions.................................................................................................................... 2-35
Deleting Action Events ..................................................................................................................................... 2-35

Chapter 3

Service

Overview.................................................................................................................................................................... 3-1

Precaution ........................................................................................................................................................... 3-1

Replacing the SMB .................................................................................................................................................... 3-2

Tools Needed...................................................................................................................................................... 3-2
Power Subsystem ................................................................................................................................................ 3-2
Removing the Board ........................................................................................................................................... 3-4
Installing the Board............................................................................................................................................. 3-4
LEDs................................................................................................................................................................... 3-4

Replacing the Internal Modem................................................................................................................................... 3-5

Tools Needed...................................................................................................................................................... 3-5
Removing the Modem......................................................................................................................................... 3-5
Installing the Modem .......................................................................................................................................... 3-5

Using an External Modem ......................................................................................................................................... 3-6

Appendix A

SMB Event Code Tables

Types of Events .........................................................................................................................................................A-1
Chassis-Specific Single Byte Events..........................................................................................................................A-2
SMB Firmware Events...............................................................................................................................................A-3
SMB Hardware Events ..............................................................................................................................................A-4
SMB POST Events ................................................................................................................ ....................................A-5
Chassis Events ...........................................................................................................................................................A-6

Appendix B

Troubleshooting

Diagnostics ................................................................................................................................................................B-1

SMB LED Dark ..................................................................................................................................................B-1
SMB LED Remains Amber for More Than 30 Seconds.....................................................................................B-1
Server Modem Does Not Answer .......................................................................................................................B-2
Modem Connects - No Password Prompt ...........................................................................................................B-2
Cannot Log In To SMB Out-of-band..................................................................................................................B-3
In-band LANDesk Server Password Does Not Work .........................................................................................B-3
Dropped Out-of-band Connection ......................................................................................................................B-4
SMB Cannot Dial Out ........................................................................................................................................B-4
SMB Firmware Flash Fails .................................................................................................................................B-5
SMB Not Dialing Out To Report Critical Events ...............................................................................................B-5
SMB Dialing Out - Console Notification Fails...................................................................................................B-5
SMB Dialing Out - Pager Notification Fails.......................................................................................................B-6
Cannot Reset SMB Modem ................................................................................................................................B-6
Server Shut Down for Unknown Reason ............................................................................................................B-7
Could Not Auto-discover Server Under LANDesk ............................................................................................B-7
Auto-discovery Never Returns............................................................................................................................B-8
Server Icon Grey or Not Shown Under LANDesk Console................................................................................B-9
Server Icon Displays - No Agents Expand .........................................................................................................B-9
Server Icon Does Not Show SMM Indicator ......................................................................................................B-9
No SMB Out-of-band Transport Shown ...........................................................................................................B-10
No SMB Icon Shown Under Server..................................................................................................................B-11