NCTeco NG-RV1100, User Manual

Fault Tone

Solution

Mistake 1: Dustbin removed, please 

                   check and restart

The cleaning is triggered when the dust box is taken out, 

please put the dust box back in.

Mistake 2: Water tanks removed

The cleaning is triggered when the water tank is removed, 

please put the water tank back in.

Mistake 3: Please restart in new position Pick up the device; or the device is suspended in the air, please

move the device to a level ground and start it again.

Mistake 4: Clean the bottom sensor and 

                   restart in new position

If the cliff sensor is blocked or placed at a high place, please 

wipe the cliff sensor window with a soft dry cloth, move the 

device to a flat ground and then start it again.

Mistake 5: Clean the front sensor and 

                   restart in new position

The infrared anti-collision sensor is dirty or blocked, please 

wipe the front infrared anti-collision sensor window with a 

soft dry cloth.

Mistake 6: Clean the right side sensor 

                   and restart in new position

The sensor along the wall is dirty or blocked, please wipe the 

sensor window along the wall with a soft dry cloth.

Mistake 7: Robot inclined, restart in 

                   level surface

The machine is tilted, please straighten the machine, and then 

start the machine.

Mistake 8: Bumper may be stuck please 

                   check

The edge or collision sensor is stuck, please push the collision 

plate left and right to confirm that there is no stuck.

Mistake 9: Please clean the dust bin and 

                   filters

Clean the dust box and filter, or replace the filter.

Mistake 10: Dust bin out, please clean 

                     the filter gently

Clean the dust box and filter, or replace the filter.

Mistake 11: Robot blocked, restart in 

                     new position

Please move the device to a level ground and restart.

Troubleshoot

Mistake 12: Main wheel may be stuck 

                     please check

The main wheel is stuck or entangled, please check the main 

wheel and clean up foreign objects.

Mistake 13: Brush bar may be stuck,

                     please check

The roller brush is entangled or stuck, please check the roller 

brush and clean up foreign objects.

Mistake 14: Side brush may be stuck,

                     please check

The side brush is entangled or stuck, check the side brush 

and clean up foreign objects.

Mistake 15: Charge station not found

If the charging station is not found during recharging, or the 

charging station is not plugged in, please check whether the 

indicator light of the charging station is always on, or move 

the machine back to the charging station.

Mistake 16: Something went wrong, 

                     please restart

Exception caused by unknown fault, it is recommended to 

restart the machine.

Mistake 17: Error, shutting down

Restart after shutdown, if still invalid, send it to after sales 

maintenance.

Mistake 18: Battery is low, please charge Put the host on the charging stand to charge.

Mistake 19: Remove from charged 

                     station for power off

When the charging stand is charging, it cannot be turned off, 

please move it away from the charging stand and press and 

hold the power button to turn it off.

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