NCX ELD, User Manual

Page 1: ...ELECTRONIC LOGGING DEVICE U S E R M A N U A L ...

Page 2: ...y the Driver It should not be installed on a shared device Company owned phones or tablets can be used so long as no other Driver uses that device NOTE This Manual is required to be kept in your vehicle at all times What s in the Box The ELD Device OBD Connector 6 Pin Connector 8 Pin Volvo Connector 9 Pin Connector Antenna Clips Zip Ties The top layer of the box contains this Manual the NCX ELD a ...

Page 3: ... 26 Creating Your Password 27 If you choose to install the NCX App at another time 28 Installing the NCX App 29 Opening the NCX App 30 Configuring the NCX App Logging into the NCX ELD App 32 The NCX ELD Dashboard 34 Pairing an ELD Device 35 Creating an ELD PIN Code 36 Changing your Status Changing your Status 38 Selecting Type of Use 39 Saving your Status 40 Team Drives Team Drives 42 Switching Dr...

Page 4: ...e platform to use NCX Electronic Logging Devices it is freely available for you to benefit from Carriers have reported a greater than 50 reduction in call volume in their first week of using the platform Drivers use the NCX Mobile App and Dispatchers or Fleet Owners use the NCX Web App to interact with the Drivers in their Fleet To use the NCX Platform the Fleet Owner or Dispatcher first creates a...

Page 5: ...e 9 Installing The NCX ELD In In A HINO Truck In a Hino Truck the 9 pin port will be located under the dashboard on the right side of the steering wheel Pull the plastic cap off and connect the male 9 pin connector into the female 9 pin port INSTALLING THE NCX ELD ...

Page 6: ...hboard on the left side of the steering wheel Connect the male 9 pin connector into the female 9 pin port Installing The NCX ELD In A KENWORTH Truck In Kenworth Trucks the 9 pin port will be located under the dashboard on the left side of the steering wheel On some models such as the one shown above under the plastic cap the 9 pin port will be MALE The NCX ELD comes with several adapters but it s ...

Page 7: ... located under the dashboard on the left side of the steering wheel Pull the plastic cap off and connect the male 9 pin connector into the female 9 pin port Installing The NCX ELD In A VOLVO Truck In Volvo or Mack Trucks the 8 pin port will be located under the dashboard on the left side of the steering wheel Connect the male 8 pin connector into the female 8 pin port Some newer Volvo and Mack tru...

Page 8: ...rts in your vehicle 1 Below the driver s seat 2 Near the drivers left kick panel 3 Underneath the left side of the dash 4 Underneath the steering wheel Note If your port is not in one of these areas Please check your Truck s Service Manual or with a Mechanic to find the exact location of the Diagnostic Port in their particular vehicle 3 4 2 1 THE NCX ELD ...

Page 9: ...ing interface ports connected to the ELD The ELD Indicator lights Blue Light When your Mobile Device is connected to the NCX ELD via Bluetooth the Blue Light will be ON When no Bluetooth connection is present the Blue Light will be OFF Yellow Light When the NCX ELD is connected to a Cellular Data Network with a SIM Card the Yellow Light will be ON When the NCX ELD is searching for a Cellular Netwo...

Page 10: ...t the HELP section of the NCX Platform for more details on how to set up and use the Telematics functions of the NCX ELD B The USB slot The USB Port in the NCX ELD is currently only used by Technicians during troubleshooting and device reprogramming Future firmware updates released by NCX and downloaded to the Device will enable additional functions with this port B A The NCX ELD 9 pin 8 pin and 6...

Page 11: ...track up to 72 Satellites at once across four different GNSS Constellations GPS Galileo GLONASS and WAAS providing highly reliable service even when parts of the sky are blocked such as by tall buildings in cities or while driving in canyons or hilly regions The 4 pin locking interface connector connects securely into the ELD Device and the Antenna should be positioned on the dashboard close to th...

Page 12: ... Site at https www NationalCarrierExchange com and then invite yourself as a Driver to join your Fleet To create a free Carrier Account on the NCX Web Site visit the web site on a Full size Tablet Laptop or Desktop at https www NationalCarrierExchange com and tap or click on the SIGN UP button at the top right corner of any page Once you have entered the needed information on the menu that follows...

Page 13: ...CX Dispatcher Account If invited by SMS Text Message iOS For iOS tap the NATIONAL CARRIER EXCHANGE LINK to set your password Android For Android tap the BLUE LINK to set your password iOS Android iOS Android Creating a New NCX Dispatcher Account If invited by Email iOS Android Go into your email and open the email with the subject line Welcome to NCX ...

Page 14: ...ting a New NCX Dispatcher Account If invited by Email Step 2 iOS Android Tap the blue CONFIRM MY ACCOUNT link to set your password iOS Android Creating a New NCX Dispatcher Account Creating your password iOS Android Enter a password it must at least 8 characters then enter it again to confirm the password Tap the green CREATE button when you re Done ...

Page 15: ... and search National Carrier Exchange tap the red NCX logo to open the App details Android In Android go to the Google Play Storeand search National Carrier Exchange tap the red NCX logo to open the App details iOS Android Installing the NCX App iOS This is the App Store National Carrier Exchange App details tap GET to install the App Android This is the Google Play Store National Carrier Exchange...

Page 16: ...rier Exchange iOS Android Opening the NCX App iOS On iOS the NCX App will be added to the home screen tap the red NCX logo to open the NCX App Android On Android go to your apps look for and tap the red NCX logo to open the NCX App CONFIGURING THE NCX APP ...

Page 17: ...on Picked up Cargo etc The final step in the delivery process is when you use the built in Document Scanner in the NCX Mobile App to scan all of the pages of the Signed Bill of Lading Note You can always find the Load management Driver Tutorials on the login page as well as the Help page located in the Side Menu of the NCX Mobile App About the Electronic Logging Device ELD Layer The ELD layer of t...

Page 18: ...pp Tap the red ELD button that will take you to the ELD dashboard On the dashboard you can tap PAIR DEVICE button to pair theELD Device Pairing an ELD Device On the Dashboard you can tap PAIR DEVICE button to pair The ELD Device Select your ELD to begin the process of connecting your ELD Device If no devices are found you ll be asked to turn on your phones Bluetooth tap OK when you have When paire...

Page 19: ... a unique four digit ELD PIN This will be used to enter the ELD portion of the NCX app Tap the first empty square under ELD PIN to open a number pad enter a unique four digit PIN This shows your PIN has been created successfully Tapping OK will finish the ELD PIN creation go to the Dashboard Creating an ELD PIN Note NCX advises always use a PIN code CHANGING YOUR STATUS ...

Page 20: ...tus will be OFF DUTY Select the status that you want to change OFF DUTY to you can select from DRIVING ON DUTY or SLEEPER BERTH Changing your Status Selecting Type of Use and End Time The clock will show you the time the location bubble will show the location tap the down arrow to select the Type of Use Tap the circle to select the Type of Use Tap OK when you re done The Dashboard now reflects ON ...

Page 21: ...g your Status Saving your Changed Status Once you have entered the Type of Use You ll be able to Save the Status Tap the green SAVE button to save the log The Dashboard now reflects ON DUTY NOT DRIVING to change the status again tap the green CHANGE STATUS button TEAM DRIVES ...

Page 22: ...ded and they are eligible to drive again Warnings of approaching maximum driving time limits will be issued at 2 Hours 1 Hour 30 Minutes 15 Minutes 5 Minutes and Overtime Violation notices While the ACTIVE DRIVER can always change their Status out of DRIVING Mode such as to OFF DUTY ON DUTY NOT DRIVING SLEEPER BERTH etc each other present and connected Driver also has the power when the vehicle is...

Page 23: ...Tap OK to go back to the dashboard When the vehicle s engine is off for 3 seconds the active driver s status will change to ON DUTY NOT DRIVING Team Drives The Inactive Driver The active driver can only initiate a switch if there is another driver paired with the ELD Device The inactive driver is a driver not in the DRIVING status and is paired The inactive driver can t initiate the switch of a dr...

Page 24: ...E USER MANUAL National Carrier Exchange 47 YOUR LOGS Step 1 Step 2 Viewing Your Logs Step 1 To view your logstap the menu hamburger button then tap the left and finally tap Logs Step 2 These are your logs for the last 24 hours ...

Page 25: ...eeded just contact us by phone or email To certify your logs tap the green Certify Logs Tap EDIT if you need to make any changes to a log You must enter a Power Unit Number All the other fields only enter if you have them but if you don t simply type None Tap the OK button to certify your logs or the REJECT button to not certify them You ll see this pop up when you ve successfully certified your l...

Page 26: ...g your logs If the inspector provides Email tap the Email section in the Transfer Logs process The Email will be automat ically entered in the email field and your logs will be ready to be emailed Tap the green transfer button to complete the transfer If the inspector asks to use Web Services they will provide a routing code your logs will then be transferred to a FMCSA server where the inspector ...

Page 27: ...unauthorized logs just tap the unautho rized logs button Step 2 You ll be redirected to the Unauthorized Logs page Tap the green Claim All Logs to claim all the logs or tap CLAIM to only select one log at a time Step 1 Step 2 Your Logs Viewing Your Claimed Logs Step 1 To view the logs you ve claimed tap the CLAIMED LOGS button Step 2 You ll see any claimed logs listed here Tap the EDIT button to e...

Page 28: ...tep 2 Viewing Your Graph Step 1 To view your log graph tap the menu hamburger button then tap the right pointing arrow and finally tap Log Graph Step 2 Tap the right pointing arrow to view a future date and tap the left pointing arrow to view a previous date ELD NOTIFICATIONS ...

Page 29: ...it maximum tap OK to close this notification You ll be notified when you have exceeded your hours ON DUTY limit maximum tap OK to close this notification ELD Notifications 8 consecutive hours of driving with out a break You ll be notified when you are approaching your Hours of Duty with out a break tap OK to close this notification You ll be notified when you are approaching your Hours of Duty wit...

Page 30: ...hour peri od with out a break tap OK to close this notification You ll be notified when you have exceeded 11 hours of ON DUTY in a 14 hour period tap OK to close this notification ELD Notifications 60 hours of ON DUTY status in a 7 day cycle You ll be notified when you are approaching 60 hours of ON DUTY status in a 7 day cycle tap OK to close this notification You ll be notified when you are appr...

Page 31: ... of ON DUTY status in an 8 day cycle tap OK to close this notification You ll be notified when you are approaching approach ing 70 hours of ON DUTY status in an 8 day cycle tap OK to close this notification You ll be notified when you are approaching approach ing 70 hours of ON DUTY status in an 8 day cycle tap OK to close this notifica ELD Notifications You must remain in SLEEPER BERTH status for...

Page 32: ...ll give anyone with access to your Mobile Device access to your Logs Step 1 Tap the hamburger menu icon then tap SETTINGS and select ELD PIN Step 2 Tap the OFF switch to turn ELD PIN on you will be asked to create an ELD PIN if you haven t already and tap the ON switch to turn it off you must enter your last ELD PIN log at a time APPENDIX ...

Page 33: ... this number is the number of unread notifications Step 2 This will be your Notifications page The BLUE TEXT are buttons you can tap to choose the appropriate choice Step 1 Step 2 Viewing the NCX Privacy Policy Step 1 Tap menu hamburger button then tap the Help to view your our Privacy Policy Our Privacy Policy can be found on the Login Page as well Step 2 This is our Privacy Policy You can either...

Page 34: ...menu hamburger button then tap the right pointing arrow and finally tap Vehicle Information Step 2 When you re done just tap the menu hamburger button to go back to the Dashboard Step 1 Step 2 Viewing Your Driver Profile Step 1 To go to your Driver Profile tap the menu hamburger button then tap the right pointing arrow and finally tap Driver Information Step 2 When you re done just tap left pointi...

Page 35: ...and make sure it s fully connected If the Blue Light is off then make sure your mobile device is connected to the ELD through Bluetooth The Blue light will be only turned on when you re connected to the ELD Device Unless you decide to use a SIM card in the ELD the yellow light will always be blinking If you have a SIM card and it s blinking remove the SIM card and reinsert it and make sure your SI...

Page 36: ...ELECTRONIC LOGGING DEVICE USER MANUAL ...

Page 37: ...n thirty 30 days of receipt of replacement Hardware or has returned such Hardware in damaged condition NCX shall have the right to charge Customer 175 for each such unreturned or damaged Hardware If you return any Hardware in a defaced manner for example with writing on the Hardware or with the serial number removed or scratched off unless otherwise approved by NCX we will charge you a 50 restorat...

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