Appendix B: Warranty & Service Terms | 29
CONTACTING NDSSI CUSTOMER CARE
1 Contact NDSsi Medical Support during the hours listed above. Have your NDSsi
model number and serial number available. You may be required to provide proof of
purchase as a condition for receiving warranty service.
2 Our representative may perform troubleshooting and diagnosis of the problem by
telephone or e-mail. If our representative is unable to fix the problem by telephone
or e-mail, we will issue a Return Material Authorization (RMA) for the nonfunctioning
unit and provide return instructions.
3 Upon receipt of the returned product, a service technician will evaluate the unit and
confirm the failure description provided by the customer.
(a)
If the found failure type is covered under warranty, the repair, parts, labor and
shipment back to the customer will be at no charge.
(b) If the found failure type is not covered under warranty, NDSsi’s then current
evaluation fee will apply in addition to the cost of parts, labor and the return
shipment.
(c)
If the unit is within the warranty period but the customer does not provide a
problem description and the service technician cannot determine the failure
(no problem found – “NPF”) NDSsi’s then current evaluation fee will apply in
addition to return shipment.
PAYMENT FOR NONWARRANTY EVALUATIONS AND REPAIRS AND OTHER EVALUATION
CHARGES: Nonwarranty repairs requested by customer will be performed at NDSsi’s
then current rates for any nonwarranty repairs and will include applicable evaluation
fees and the cost of return shipping (if customer requests that NDSsi ship the repaired
product). NDSsi further reserves the right in its sole discretion to request pre-payment
for any nonwarranty repairs, NPF evaluations, and return shipping charges prior to
return of the product to customer. Any invoiced amount not paid when due shall be
subject to a service charge equal to the lesser of one and one-half percent (1.5%) per
month or the maximum rate permitted by law. If NDSsi undertakes collection or
enforcement efforts, customer shall be liable for all costs thereof, including attorney’s
fees. NDSsi reserves the right to suspend warranty coverage to any customer who is in
default of payment until such payment has been made.
PRODUCT LINE
Dome®
TOLL FREE
(866) 961-9340
LOCAL
(503) 620-3787
medicalsupport@ndssi.com
HOURS
6
A
.
M
. – 5
P
.
M
. Mon –Fri Pacific Time
