Regular cleaning does not work
Cannot be connected to APP
Low battery
Abnormal WiFi network, wrong
WiFi password or abnormal
APP
Regular cleaning can only be started when the
remaining battery level is greater than 30%. Please
keep the machine charged every day
1. Please ensure that the machine is in a good WiFi
signal area
2. Re-enter the WiFi password or reset WiFi
3. Download and connect the latest version of APP
The floor mopping module outputs
no water or little water
The floor mopping module outputs
too much water
The dust collection performance
degrades
No enough water in the water
tank, too dirty mop cloth or
the mop cloth support not
installed in place
The water tank cover is not in
place, and the water output is
adjusted to the maximum
Dust accumulates in the dust
bag, causing the air flow into
the suction nozzle to decrease
1. Please check whether there is water in the water
tank
2. Clean the mop cloth
3. And install the mop cloth correctly according to
the instructions
Please confirm that the water tank cover is installed
in place, and adjust the appropriate amount of
water in the APP
Replace the dust bag
Cannot return to the self-emptying
dustbin after spot cleaning or moving
The robot constructs a new
map or the distance is too far
After spot cleaning or moving for a long distance,
the robot will generate a new map. If the self-emp-
tying dustbin is far away, the robot may not be able
to recharge automatically. Please manually put the
machine back to the self-emptying dustbin for
charging
Dust collection failed
1. The dust bag is missing or
not installed in place
2. The fan starts overheat
protection or has faults
1. Please install the dust bag correctly, and try to
collect dust again 30 minutes later
2. If it can't be solved, please contact after-sales
customer service
The dust bag is full or blocked
The dust bag is full or blocked
Replace the dust bag, and clean self-emptying
dustbin (suction inlet, dust passage, fan filter
screen, etc.) in time
Voice Prompt/Fault Phenomena
Possible Causes
Solution
Trouble Shooting
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