NEO IP/GSM Technical Handbook
Document number: NE41 09002-02 v2.0
3.5
Sequences
3.5.1 General
Every call sequence consists of up to four different telephone numbers that can
be called in a sequence. Every telephone number has its own alarm code,
protocol and number of call attempts. All parameters together are called a call
type.
To program the sequences, see 8.8 Sequences tab on page 39.
To define the different call types, you have to enter the following information:
•
Telephone number or Internet address
•
Alarm code
•
Protocol
• No of call attempts
•
Carrier
3.5.2
Acknowledgement of the alarm call
The home care phone requires that the receiving personnel in some way
acknowledge that they have received the alarm call. The acknowledgment is
usually a DTMF tone sent from the telephone.
The NEO IP/GSM can also be configured to require that the alarm call is discon
-
nected by the receiving personnel.
To change acknowledge requirements, see 8.11.1 Outgoing call on page 45.
3.5.3
Between call attempts
If no-one answers the call, NEO IP/GSM will try calling again. Between the call
attempts, there is a waiting period which can be set.
To set the time between call attempts, see “Time between calls” on page 45.
During the waiting period it is for some types of alarms possible to interrupt the
call by pressing the grey
Reset button
. If a new alarm with higher priority arrives
this will also interrupt the sequence and start a new alarm session.
System alarm type
Reset
Priority
User alarm from trigger
Yes
High
User alarm from button
Yes
High
Reminder alarm
Yes
Low
Passive alarm
Yes
High
Door alarm
Yes
High
Bed alarm
Yes
High
The alarm call
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