Neat NEO IP/GSM, Technical Handbook

Page 1: ...NEO IP GSM Technical Handbook NE41 09002 02 v2 0 ...

Page 2: ...ndbook Copyright 2011 Neat Electronics AB Document number NE41 09002 02 v2 0 Revision date 2011 12 19 NEAT Electronics AB Varuvägen 2 SE 246 42 Löddeköpinge Sweden Phone 46 46 70 70 65 Fax 46 46 70 70 87 www neatelectronics com info neatelectronics com 2 of 56 ...

Page 3: ...arm 12 2 2 2 Resetting an alarm 12 2 2 3 Volume control 13 2 2 4 Connecting radio equipment 13 2 2 5 Presence and Ready indication 14 2 2 6 Sending a manual test alarm 14 2 2 7 Radio coverage test 15 2 2 8 Testing the quality of the GSM network 15 2 3 Understanding the indicators 16 2 3 1 Alarm button 16 2 3 2 LEDs on the front 16 2 4 Acoustic indications 17 2 4 1 After activating an alarm 17 2 4 ...

Page 4: ... code 28 5 9 User defined alarm type ID 28 5 10 Test alarm from radio transmitter 28 6 Technical alarms 29 6 1 Accumulator alarm 29 6 2 Battery alarm 29 6 3 Radio interference 29 6 4 Mains failure 30 6 5 Mains return 30 7 Programming Setup 31 7 1 Installation of the program 31 7 2 Using the NPU 31 8 NEO IP Programmer software 32 8 1 Basic programming 32 8 2 Detailed programming 32 8 3 File menu 33...

Page 5: ...1 Alarm activation and timers 43 8 10 2 Indications 44 8 10 3 Date and time 45 8 11 Call parameters tab 45 8 11 1 Outgoing call 45 8 11 2 Incoming call 46 8 11 3 GSM 46 8 12 Info functions tab 47 8 12 1 Other functions 47 8 12 2 Product information 48 8 13 Advanced tab 48 8 13 1 The parameters list 48 8 13 2 Misc 49 8 14 Configuration tab 49 8 14 1 Configuration 49 8 14 2 Security 49 8 14 3 Radio ...

Page 6: ...Document number NE41 09002 02 v2 0 NEO IP GSM Technical Handbook This page intentionally left blank 6 of 56 ...

Page 7: ...68 MHz 1 2 About this manual This document is a combined advanced user and technical manual In all sec tions where configurable functions are described there is an instruction of how to make the programming The programming is done either locally with a Neat Programming Unit NPU connected to a computer or over the network Internet Values in lists tables and pictures are default values unless stated...

Page 8: ...lasts about 10 seconds and is finished when the red Alarm button is lit steadily Please note that it isn t enough to take the AC plug out to shut off the unit The unit will then use the backup battery as power source To turn off set the switch to 0 1 3 4 Cable channels At the bottom side there are five small cable channels to fix the cables Use these for a nice and tidy installation 1 3 5 Key hole...

Page 9: ...ccording to the picture on the label 4 Replace the battery 5 Replace the battery lid Carefully tighten the screw do not use force or the threads will break 1 3 7 AC adaptor The AC adaptor shall be installed in an ordinary AC mains outlet European type The voltage in the outlet shall between 100 VAC and 240 VAC Use only the adap tor specified by NEAT Electronics Connect the adaptor to the outlet ma...

Page 10: ...place the lock in the correct way If holding the ATOM upside down the lock seam close to the lock shall be pointing in your direction be visible 1 4 2 Use ATOM with the necklace The ATOM is delivered with a necklace and a plastic necklace lock To use the necklace please insert a loop of the necklace into one of the holders on the bottom of the ATOM To lock the necklace into place just insert the s...

Page 11: ...rm Initiate a poll to the NEAT Web Service see 8 4 3 Network read from NEO IP GSM Perform a GSM Network quality test see 2 2 8 Testing the quality of the GSM network Initiate a Radio Coverage Test see 2 2 7 Radio coverage test 2 1 3 Extra button The white Extra button can perform many different functions Adjust the volume of loudspeaker see 2 2 3 Volume control Program radio transmitters see 2 2 4...

Page 12: ...activating the red Alarm button see Front button on page 39 2 2 2 Resetting an alarm Before making a call NEO IP GSM is waiting a number of seconds to enable the user to cancel or reset the alarm If the green Reset button is pressed during this period the alarm will be interrupted A number of tones will indicate that this happens the NEO IP GSM returns to normal operation meaning it will be ready ...

Page 13: ...ecting radio equipment Adding a additional radio transmitter to the home care phone There can be eight radio transmitters connected to the NEO IP GSM at the same time Every transmitter is programmed into NEO IP GSM at a position 1 8 The home care phone NEO IP GSM is delivered together with a portable trigger ATOM This radio transmitter is normally already connected to NEO IP GSM at position 1 If a...

Page 14: ...sible to record when and for how long time the personnel are visiting the user The personnel then have to make a Presence indication when they arrive and a Ready indication when they leave the user NEO IP GSM will then call the alarm receiver and transfer the information When NEO IP GSM is in Presence mode all three LEDs on the front will flash A Presence indication can be done by using the Extra ...

Page 15: ...y OK One long beep Correct code battery weak Table 3 Radio coverage test responses 2 2 8 Testing the quality of the GSM network Since there is no screen to display the GSM network strength as would be the case on a normal GSM mobile phone the NEO IP GSM can perform a test to do this 1 Press the green Reset and the grey Extra button simoultaneously and keep pressed until four beeps are heard then r...

Page 16: ...mpts AC mode Battery mode Alarm button 2 0 s ON 2 0 s OFF OFF May be changed to permanently OFF by programming No more call attempts means that the NEO IP GSM has tried to call the alarm receiver but all call attempts has failed It has not been possible to transfer the alarm Change the indication in battery mode see Indication during call in battery mode on page 44 Change the illumination of the a...

Page 17: ...rm When the NEO IP GSM is calling it is possible to use choose different kinds of acoustical indications Select pre call signal melody see Pre call signal on page 44 Set the pre call signal duration see Pre call signal duration on page 44 Select the sound level of indication tones see Signal volume on page 44 2 4 2 Warning functions in normal mode If an AC battery or network GSM failure occurs an ...

Page 18: ...alarms When an alarm arrives from a radio transmitter the alarm type is normally decid ed from what alarm type that is connected to the radio position If e g an ATOM is programmed into radio position 1 the alarm type is decided from the listbox To determine the alarm type for a given radio transmitter see 8 7 1 Radio alarms on page 37 Alarms from alarm button or extra button When the user presses ...

Page 19: ...ser alarm from trigger User alarm from button User with battery failure Reminder alarm 1 2 3 or 4 2 External alarms Passive alarm Door alarm Bed alarm Carpet alarm 1 2 3 or 4 3 Technical alarms Accumulator alarm Mains failure alarm Mains OK indication Battery alarm Radio interference Radio out of range Radio within range Inactivity 1 2 3 or 4 4 Smoke detector alarm Smoke detector alarm 1 2 3 or 4 ...

Page 20: ...acknowledgment is usually a DTMF tone sent from the telephone The NEO IP GSM can also be configured to require that the alarm call is discon nected by the receiving personnel To change acknowledge requirements see 8 11 1 Outgoing call on page 45 3 5 3 Between call attempts If no one answers the call NEO IP GSM will try calling again Between the call attempts there is a waiting period which can be ...

Page 21: ...ange No Low Inactivity No Low The table displays the default values in a new default NEO IP GSM configuration file To change the parameters see 8 5 3 Configure alarmtypes on page 36 Repetitions of the sequence The call sequence can be set to make several repetitions if no one answers The maximum number of repetitions are 255 and default is 40 To set the number of repetitions see 8 8 3 Cycles on pa...

Page 22: ...fferent protocols where some of the most common are NEAT TALK CPC Tunstall Home phone call to normal telephone For a full list of supported protocols see Appendix A Technical data on page 54 The protocols contain a lot of details and information Please refer to related documents for specification of each protocol However when the home care phone is configured to call to a normal telephone NEO IP G...

Page 23: ...age 45 To set the conversation sound level see Speech volume on page 44 3 10 Queueing procedure In the NEAT TALK protocol some alarm types can be queued and sent together with next alarm The alarm types that normally are queued are Accumulator alarm Battery alarm Presence indication Action indication To let these alarm types send their call directly please contact your distributor or NEAT Electron...

Page 24: ...page 46 After the alarm is answered by pushing the portable trigger the user can anytime hang up the call by again pushing the button 4 3 Auto answer The unit can also be programmed to automatically answer in Home phone mode The unit will answer after the number of ringing signals configured in the unit The unit will not answer if this value is 0 To set the number of ringning signals see Signals b...

Page 25: ...e normal alarm has replaced the test alarm and proved that the unit and the line are working This function is implemented to save costs for the user To activate deactivate the function for resetting the test alarm timer function see Reset test alarm timer on page 48 5 2 Reminder alarm In e g a nursing home it is possible to set a demand for the personnel to be present after an alarm NEO IP GSM wil...

Page 26: ...curred the first time If the extra button is programmed to be used with the Passive alarm a warning signal will be generated 60 seconds before the alarm is sent To activate Passive function on the grey Extra button see Extra button alarm type on page 39 If any button or transmitter is activated during this period the passive timer will be reset and no alarm is sent If no activation occurs a Passiv...

Page 27: ... eliminated Button pattern for Presence and Ready indication Press and hold the green Reset button Press the red Alarm button twice Release the green Reset button To activate deactivate Auto Ready indication see Auto ready on page 39 It is possible to set a maximum presence time When this time is reached the personnel have probably forgotten to make a Ready indication To set the maximum time in Pr...

Page 28: ...an alarm type identification code that does not exist in any protocol in the NEO IP GSM it is possible to create this alarm type identification code E g a user wants to send an alarm with identification code 35 when transmitter 1 is activated To set the unique id code for a user defined alarm see User defined alarm type ID on page 47 5 10 Test alarm from radio transmitter The home care phone can h...

Page 29: ...ecked continously To set the AC mode battery check interval time in hours see 8 10 1 Alarm acti vation and timers on page 43 6 2 Battery alarm If the battery in ATOM or other equipment is getting weak the unit will send an alarm by radio to NEO IP GSM NEO IP GSM will then immediately send a Battery alarm to alert the receiving personnel that the ATOM needs to be changed The radio alarm from the eq...

Page 30: ...s failure has occurred The time between a mains failure and Mains failure alarm is programmable To set the time before sending a Mains failure alarm see 8 10 1 Alarm activation and timers on page 43 To avoid that many units call at the same time a random period of 1 60 minutes will be added before the alarm is sent If time to Mains failure alarm is set to one hour default the alarm will be sent af...

Page 31: ...ived your NPU follow the steps below Do not connect the NPU to the computer until the installation of the program is finished Download the software and installation manual from www neatelectronics se Install the program by using the installation manual before connecting the NPU 7 2 Using the NPU To connect the NPU follow the instructions below 1 Connect the AC adaptor to the NPU 2 Connect the NPU ...

Page 32: ...ce of at least one NEO IP GSM configuation file in the default directory If no such file is present the basic programming window opens but no file is selectable from the drop down menu list Select configuration Create a configuration file using the detailed programming mode and save to the default folder see 8 3 File menu If a SIM PIN code is required enter the digits in the PIN Code box otherwise...

Page 33: ...ice requires that the NPU is connected to a computer and the computer has access to a LAN WAN 8 4 1 Read from NEO IP GSM 1 Ensure the NEO IP GSM is connected to the NPU 2 Select the menu item or use the keyboard shortcut CRTL R to read the con figuration from the NEO IP GSM 3 After a succesful read a pop up windows says Read complete and it will also be visible in the lower left corner of the Prog...

Page 34: ...laces a read request at the server queue 2 Every 60 seconds the NEO IP GSM asks the web Service if there are any new action requests for the unit 3 The NEO IP GSM sends its configuration to the NEAT Web Service 4 When upload of the configuration from the NEO IP GSM unit is completed then the Web Service returns the data to NEO IP GSM Programmer Picture 11 Network read write overview By pressing th...

Page 35: ...l disappear from the grid and has to be locally reconfigured 8 5 Tools menu Table 7 The Tools menu 8 5 1 Basic programming Selecting Basic Programming here is just another way of changing programming mode alternatively select File Exit and then select Basic Programming 8 5 2 Create textfile Selecting this will generate a textfile with the parameters of the present unit and after pressing OK the te...

Page 36: ...oneous alarms 8 5 4 Change passwords There are three levels of password in NEO IP GSM Programmer Level 1 Password to enter detailed programming Password 0000 four zeroes Level 2 Level 1 access to enter alarm type configuration Password 1111 Level 3 Level 2 permisson to change passwords Password admin Do not confuse the NEO IP GSM Programmer password with the NEO IP GSM unit password displayed on t...

Page 37: ... Pos field The Receive Radio Code window opens and the programmer is now waiting for a radio code Activate the radio transmitter and upon a succesful reception the Receive Radio Code window automatically closes and the radio code is visible in the Radio Pos field To check the device added to a radio position press the information button Alarm type pos N Select the corresponding alarm type for each...

Page 38: ...module the alarm is sent over the GSM network Mains OK When the AC power returns to the unit the unit can be set to send Mains OK Radio interference NEO IP GSM is monitoring the radio environment and detects if there is radio in terference and can send an alarm if this occurs Radio inteferences lasting shorter than 2 minutes does not trigger this alarm i e shorter interferences may occur but will ...

Page 39: ...itional alarm selected here 8 7 4 Additional Reminder Check box to enable Reminder alarm Assistance Check box to enable Assistance alarm Log call Check box to enable Log calls Auto ready Check box to enable Auto ready function Inactivity passive Check box to enable Inactivity alarm 8 8 Sequences tab Picture 16 The sequenses tab The Sequences tab is closely related to the Call numbers tab and the C...

Page 40: ...use sequence 1 and sequence 1 calls number A five times i e Call Attempt A and if there is no answer it continues to call number B three times i e Call Attempt B Picture 19 Setting the Call parameters The time to wait for answer during a call attempts and the between calls is set on the Call Parameters tab So with the settings as above the sequence will look as follows for the sequence 1 In this c...

Page 41: ...r for how the sequence will dial the chosen numbers 8 8 3 Cycles Repeat sequence The number of times a sequence will be run Default 1 eg if set to 1 the se quence will be run 1 one time Max number of attempts This is the maximum number of call attempts the NEO IP GSM will do regardless of how many times the sequence are set to repeat 8 9 Call numbers tab Picture 21 The call number stab NEO IP Prog...

Page 42: ...7065 URL eg http www neatelectronics se IP address eg 192 168 1 1 even with a port is possible 192 168 1 1 5060 8 9 3 Call type Specifies what call type the number is No call type default SIP 1 SIP2 Depends on SIP acocunt parameters see 8 15 2 SIP on page 51 GSM Depends on the GSM parameters see 8 11 3 GSM on page 46 8 9 4 Alarm code Specifies what alarm code to use for the given call type 8 9 5 P...

Page 43: ...y check interval Default 24 hours Max time in presence Set the maximum time the NEO IP GSM will be in presence mode if e g the caretaker forgets to press Ready Default 8 hours Time between interference alarm Set the interval in minutes for how often the unit should send new radio inter ference alarm Default 60 minutes Radio test alarm interval Default 73 hours Time to network failure alarm Set the...

Page 44: ...call signal No function off Short descrete signal Tone sequence default Happy melody Distinct alarm signal Pre call signal duration During this time the initiated call can be aborted by pressing the green Reset button eg if the call is initiated by mistake Default duration is 10 seconds Ringing signal in speaker No Function off default Yes Function on Indication during call in battery mode No Func...

Page 45: ... 11 1 Outgoing call Time to wait for answer Specifies the time that NEO IP GSM will wait for answer from the alarm central before making a new call attempt Time between calls Specifies the time that NEO IP GSM will wait between two alarm call attempts Max conversation time Specifies the maximum allowed conversation time Require disconnection Specifies if correct disconnection is required for the a...

Page 46: ...e protected with a PIN code enter the four digit code other wise leave blank Changing disabling the PIN code can ONLY be done by inserting the SIM card into a regular cellular phone SMS Service centre If the MPTP protocol is used for a telephone number on the Call numbers tab an SMS Service Centre number must be entered otherwise the MPTP commands will not be sent Enable GPRS Enables GPRS function...

Page 47: ...cifies if NEO IP GSM will replace the last digit in alarm code with the radio position No Function off default Yes Function on User defined alarm type ID Specifies the alarm type identification code for the user defined alarm type Answer radio message with ACK Specifies if a radio message is acknowledged or not No Function off Yes Function on default Passive alarm once only No Function off Yes Fun...

Page 48: ...ll values are read only and read from the connected unit 8 13 Advanced tab Picture 25 The advanced tab 8 13 1 The parameters list The values in the list are editable but be very careful Careless changes may result in unit malfunction To see the full list of parameter values and its default values see Appendix B Advanced tab table on page 55 Do not change any of these values unless instructed by NE...

Page 49: ... extra level to be used by the operator e g to boost the sound level if the user is speaking from a long distance in the domicile An example how to use is to press 5 during a conversation see 3 8 Protocols on page 22 8 14 Configuration tab Picture 26 The configurations tab 8 14 1 Configuration Sets the market specific behaviour of the unit in the configuration SE default DE NL UK 8 14 2 Security P...

Page 50: ...etwork enable and WAN enable If Network enable is unchecked the network interface is disabled If Network is enabled and WAN is not then the unit works in a LAN setup only I e the unit will not be able to access the Internet NTP STUN and PING server Usually the predefined values works fine but can be changed if there are prob lems e g firewall problems and or other servers wish to be used This shou...

Page 51: ...this box and enter the information for at least ac count 1 Account 1 2 Press the button to toggle between SIP account 1 and 2 Number Server Username and Password Enter the account information provided by the SIP operator Server port and Expire These predefined values are default and should not be changed unless the SIP operator states otherwise NEO IP GSM port and RTP Port These are the units own ...

Page 52: ... a potentially life threatening situation The notification may fail to sound if the sensor or its cable is damaged or the sensor is improperly positioned Pets can cause false notifications or may cause the device not to trigger notifi cation Check device and cable condition regularly and replace when necessary Do not integrate to other systems other than those specified in this manual Do not open ...

Page 53: ... dispose of it at appropriate collection points provided in your country For disposal or recycling information please contact your local authorities or the Electronic Industries Alliance EIA www eiae org In the European Union this label indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility to enable recovery and recycling or re...

Page 54: ... 4 times day Speaker Stands moist and liquids Measures Width 180 mm Height 190 mm Thickness 31 mm Weight incl accu 400 gram Protocols supported NEAT TALK CPC Antenna TT New Home phone CPC Attendo MV TT92 Verklizan UMO IP MPTP CIP NEO IP GSM applies to present EU demands of CE marking and to the EU special standard for social alarms EN 50134 CE directives R TTE 1999 5 EC LVD 73 23 EEC EMC 89 336 EE...

Page 55: ... 0 5 dB ms 124 292 Duplex signal release 0 35 dB ms 128 296 Duplex noise attack 0 001 dB ms 12C 300 Duplex noise release 0 01 dB ms 130 304 Duplex signal detect 1 ms 134 308 Duplex signal hold 150 ms 13C 316 Duplex buffer length 50 ms 138 312 Duplex speech threshold 15 dB 143 323 Duplex background noise enabled 0 on off 1 0 144 324 Duplex background noise level 0 109 265 Signal volume speaker leve...

Page 56: ...www neatelectronics se NEAT Electronics AB Varuvägen 2 SE 246 42 Löddeköpinge Sweden ...