NEC 124i Enhanced, Manual

Page 1: ...Hotel Motel Services 92000HMT06 507 40029 60012 10100 1 Introduction 2 Hotel Motel Features 3 Programming the Hotel Motel Options 4 Setting Up Flexible System Numbering ...

Page 2: ...s In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied or reproduced without prior written consent of NEC America 2001 by NEC America Inc All Rights Reserved Printed in U S A Year 2...

Page 3: ...384i System 4 00 11 or higher 704i System 1 00 00 or higher In this section Page Comprehensive Hotel Motel Features 1 3 Wake Up Call 1 3 Single Digit Dialing 1 3 Message Waiting 1 4 Room to Room Call Restriction 1 4 Toll Restriction When Checked In 1 4 Room Status 1 4 Room Status Printouts 1 4 DSS Console Monitoring 1 5 Do Not Disturb 1 5 Flexible Numbering Plan 1 5 PMS Integration 1 5 1 1 1 Intro...

Page 4: ...1 Introduction 1 2 ...

Page 5: ...f all your system s Wake Up Calls from your DSS Console Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report Use Wake Up Call as a meeting reminder e g for convention attendees Single Digit Dialing Single Digit Dialing gives your guests one touch access to your important Hotel Motel services They can just lift the handset and press a single key ...

Page 6: ...re to set up two different Toll Restriction modes The first mode is for you and your staff when the room is checked out The second mode is for your guests when they check in You may want to restrict the outside numbers guests can dial but allow your staff to call vendors and suppliers Room Status Your phone and DSS Console can set and monitor the status of all your guest rooms Checked In Checked O...

Page 7: ...lls and Paging announcements Flexible Numbering Plan To simplify dialing guests and services in your facility customize your system to have room numbers match each phone s extension number For example if the rooms on the first floor are numbered 100 120 the corre sponding room extensions can also be 100 120 PMS Integration Your 124i EXCPRU 124i Enhanced 384i or 704i telephone system and third part...

Page 8: ...1 Introduction For Your Notes 1 6 ...

Page 9: ... Waiting 2 8 PMS Integration 2 11 PMS Integration Messages 2 11 Alarm Displays 2 12 Auto Room Scan 2 13 Enhanced DSS Operation Fast Check in 2 14 Flexible Check in Messaging 2 14 Flexible Message Timing 2 14 PMS Port Monitoring 2 14 Toll Restriction Conversion 2 14 Hardware and Software Requirements 2 15 Using PMS Integration Features 2 15 Setting Up PMS Integration 2 17 Room Status 2 28 Room Stat...

Page 10: ...telephones If you allow room telephones to activate DND you should also allow supervisor stations to remotely activate and cancel Checking out a guest will also deactivate their phone s Do Not Disturb When first installed Do Not Disturb is disabled Using Do Not Disturb To enable DND at a room telephone 1 Lift handset 2 Dial 127 You hear confirmation tone after you dial the code 3 Hang up The super...

Page 11: ...ar confirmation tone 4 Hang up Setting Up Do No Disturb Start In 0406 item 12 enter 0 to disable business mode DND Should guest be able to enable Hotel DND at their room telephone In 0406 Item 118 enter 1 to allow guest to enable Hotel DND at their room telephone In 0406 Item 118 enter 0 to prevent guest from enabling Hotel DND for their room telephone Should telephone be allowed to enable Hotel D...

Page 12: ... ability to set Hotel DND for another extension Normally only the supervisor s station would have this option enabled 0406 COS Options Item 118 Hotel DND Set Own Phone Use this option to enable 1 or disable 0 an extension s ability to set Hotel DND for itself If your guests should be able to turn DND on and off be sure to enable this option 1005 Class of Service Assign Class of Service to extensio...

Page 13: ...eady to inspect The DSS Console also gives the supervisor s station the full complement of business mode DSS Console features including One button calling to extensions Door Boxes and outside lines Busy Lamp Field BLF for extensions and Door Boxes Night Service Mode switching DSS Console Alternate Answer Activation One button access to Service Codes and Programmable Feature Key codes When first in...

Page 14: ...H Wake Up Call missed To view the Check Out Status of a room 1 Without lifting the handset press STATUS DOOR If the DSS Key is The room s status is ON Checked In and Clean OFF Checked Out Clean and Available SLOW FLASH Maid Required SLOW WINK Maid in Room FAST FLASH Inspect 9 2 0 1 1 0 d 3 1 4 2 5 6 7 8 9 Night Service Keys ON Message Waiting OFF No Messages ON Wake Up Call Set OFF No Wake Up Call...

Page 15: ...e up to four physical DSS Consoles Refer to Direct Station Selection DSS Console in your system s Software Manual for additional details Program 1102 DSS Console Key Range On the 384i and 704i systems only set the range of the DSS Console s keys 1 extension ports 001 200 2 ports 201 400 3 ports 401 600 Each Console Number 1 8 in 384i 1 16 in 704i can have up to four consoles installed Each install...

Page 16: ...ly redialing the room hoping to find the guest in just send them a Message Waiting In that way you ll be sure to get a return call as soon as the guest arrives Note In order to light the Message Waiting lamps in single line room telephones your system must have an Analog Message Waiting PCB When first installed Any telephone can leave a Message Waiting at any other telephone Using Message Waiting ...

Page 17: ...ift the handset 2 Dial 126 3 Dial the number of the room telephone at which you want to leave the message waiting You hear confirmation tones To answer a Message Waiting left at your phone Your Message Waiting lamp flashes when you have a message 1 Lift the handset Listen for dial tone 2 Dial 0 You will automatically call the extension that left you a message Setting Up Message Waiting Start Shoul...

Page 18: ...reference Program 0406 COS Options Item 15 Message Waiting Use this option to enable 1 or disable 0 an extension s ability to leave a Message Waiting Normally only the supervisor s sta tion would have this option enabled Program 1005 Class of Service Assign Class of Service to extensions ...

Page 19: ... decoded and processed by the PMS and telephone system Check in Check out When a guest is checked in or checked out at the PMS reservation terminal the PMS system will send a message to the phone system to change the room s status Check in Messages with Guest Information When a guest is checked in at the PMS reservation terminal the PMS system can send a check in message that includes additional i...

Page 20: ...room to room calling Message Waiting The Message Waiting message updates the Message Waiting status of a room telephone When sent from the phone system to the PMS system the message updates the phone s Message Waiting status in the PMS database When sent from the PMS system to the phone system it updates the Message Waiting status of the room telephone This message can be sent or received by eithe...

Page 21: ... phone system BAD FUNCTION FM PMS The PMS system has sent an improper command BAD STATUS The PMS system has sent an improper status code for a room telephone BAD STATION The PMS system has sent a mes sage for an extension that does not exist or is not functioning CHECKOUT WITH MSG A room telephone has been checked out with an unanswered Message Waiting CHECKOUT WITH WAKEUP A room telephone has bee...

Page 22: ...se times of different third party PMS systems the phone system provides four programmable messaging timers PMS Enquiry Time PMS Message Time PMS Are You There Time and Message Duration Time These timers set the required response times and retries for specific messages To ensure reliable messaging and mini mize message errors set these timers to meet the requirements of the con nected PMS system PM...

Page 23: ...nter the key s descriptive name and press HOLD 2 Press EXT MESSAGE WAKE UP or STATUS on the DSS Console to enable the mode corresponding to your one touch entry For one touch Check in press STATUS 3 Press a One Touch Key for the Hotel feature you want to use For one touch Check in press the key set up with code 138 4 Press the room telephone s DSS key To check in room 319 press the DSS Console key...

Page 24: ...ear confirmation tone and your data key code 1029 lights To deactivate the PMS port from a 32 Button or Super Display telephone with the PMS DCI Module 1 Lift the handset and dial 884 OR Press the illuminated data key Your data key code 1029 goes out You see PMS LINK NOW OFFLINE Toll Restriction Conversion To change the Toll Restriction level of a checked in room 1 Lift the handset and dial 166 2 ...

Page 25: ...is assigned to the same Tenant Group as the Hotel mode telephones Is the DCI port used for PMS set up in programming In 1201 register 65 set parameters to match settings of connected PMS In 1201 register 66 set RTS to disabled 1 DTR and CD to on 0 and disable flow control 0 In 1202 assign port type and subtype for DCI port used for PMS In 1203 be sure PMS DCI and Hotel mode telephones are in same ...

Page 26: ...m Displays Start Do you want the supervisor or operator to receive alarm displays In 1105 assign the operator extension normally 301 Operator In 1105 remove the operator assignment by entering 0 In 0011 assign the supervisor s extension as the alarm display telephone Stop Supervisor ...

Page 27: ...Up PMS Integration cont d Auto Room Scan Start Should the phone system automatically change all checked in rooms to Maid Required at 3 00AM Stop In 2803 Item 1 enter 1 In 2803 Item 1 enter 0 Yes No 2 19 2 Hotel Motel Features ...

Page 28: ...g Up PMS Integration cont d Flexible Check in Messaging Start When the phone system changes the room check in status should it send an STS or CHK message to the PMS In 2803 Item 2 enter 0 In 2803 Item 2 enter 1 STS Room Status CHK Check in Status Stop ...

Page 29: ...ire Time to decrease the messaging setup time In 2805 Item 2 consider shortening the PMS Message Time to decrease the message response time Phone System Responds Slowly During quiet periods does the phone system check the status of the PMS too often or not often enough In 2805 Item 3 lengthen the Are You There Time OK As Is In 2805 Item 3 shorten the Are You Ther e Time Too Often Not Often Enough ...

Page 30: ...t d PMS Port Monitoring Start Is the PMS System connected to a DCI Module or 3DCI Unit From the DCI Module s telephone do you want PMS Port Monitoring In 1006 assign a data key code 1029 You can also use Service Code 851 to assign a data key Stop DCI Module Yes No 3DCI Module ...

Page 31: ...sions with this COS from setting the PMS Restriction Level In 1005 assign Class of Service to extensions In 0514 Item 56 assign the PMS Restriction Level Code e g 166 In 2804 set up the PMS Restriction Level Conversion Table PMS Restriction Level Conversion temporarily overrides the Toll Restriction When Checked in setting in Program 1022 Review your Toll Restriction setup and double check the set...

Page 32: ...ram 0702 The conversion table in Program 2804 uses these assignments Refer to the Software Manual for additional infor mation on Program 0701 0702 Toll Restriction Tables Review the settings in this option when setting up the PMS Restriction Level Conversion Table in Program 2804 Use Program 0702 to set up the various Toll Restriction Tables and options Once set up you assign the tables and option...

Page 33: ...e the PMS DCI is in the same Tenant Group and as the hotel mode telephones and the entry you make in Program 2802 1206 Initialize DCI After programming the PMS options and starting the PMS sys tem you must use Program 1206 to initialize the DCI port Optionally you can dial Service Code 880 at the DCI telephone to initialize the DCI port 1705 Initialize DCI Usin g he modem configuration defined in ...

Page 34: ...t room When this option is set to 1 a Status 4 Inspection Required is sent to the PMS allowing the room to be inspected before check ing in another guest to the room 2803 PMS Hotel Options Item 4 Send NAK for Receive Message Timeout When this option is set to 1 a NAK non acknowledge mes sage is sent to the PMS when the EndOfMessage character is not received before the expiration of the Receive Mes...

Page 35: ...system sends a PMS message it waits the PMS Message Time for an Acknowledge ACK response from the PMS If there is no response the phone system retries for the number of times specified in this option If an ACK is still not received the phone system marks the PMS as Out of Service 2805 PMS Timers Item 3 PMS Are You There Time If no PMS messages are exchanged for the Are You There time the phone sys...

Page 36: ... option is Room Clean on the Room Status Printout Normally only the front desk can use this option Checked Out The room is clean checked out and available for a new guest All house cleaning is complete This option is Inspection Required on the Room Status Printout Normally only the front desk can use this option House Cleaning Options Maid Required The room is vacant has been inspected and needs t...

Page 37: ...f you have previously dialed 138 to check it in 1 Lift the handset 2 Dial 139 3 Dial the extension number of the room you want to check out You hear confirmation tone 4 Hang up In the STATUS mode the DSS Console key for the room is off House Cleaning Options To set a room s house cleaning status from the room telephone Your cleaning staff can set the room s status 1 Lift the handset 2 Dial 140 3 D...

Page 38: ...is capability 1 Lift the handset 2 Dial 141 3 Dial the extension number of the room you want to set 4 Dial the room status code 2 Maid Required 3 Maid in Room You hear confirmation tone Do not dial options other than 2 or 3 5 Hang up In the STATUS mode the DSS Console shows the room s status slow flash for Maid Required fast flash for Maid in Room ...

Page 39: ...lephone In 0406 Item 114 enter 1 In 0406 Item 114 enter 0 Should extension be able to enable the house cleaning status for their own telephone In 0406 Item 115 enter 1 In 0406 Item 115 enter 0 Should extension be able to enable the house cleaning status for another room telephone In 0406 Item 116 enter 1 In 0406 Item 116 enter 0 In 1005 assign Class of Service to extensions Stop Yes No Yes No Yes ...

Page 40: ...ly only the supervi sor s station would have this option enabled 0406 COS Options Item 115 Hotel Clean Room Set Own Phone Use this option to enable 1 or disable 0 an extension s ability to change the house cleaning status of its own room Service Code 140 If you enable this option your cleaning staff can set a room s status as they leave the room 0406 COS Options Item 116 Hotel Clean Room Status Ot...

Page 41: ...oom This gives you an overview of all your rooms in a single report In the report below Room Clean lists all the Checked In rooms 311 311 and 315 Maid Required lists all the vacant rooms that need cleaning 309 Maid in Room lists the rooms in which house cleaning is currently working 317 Inspection Required lists the rooms that are Checked Out waiting to be cleaned up 313 ROOM STATUS LIST 10 24 96 ...

Page 42: ...eaning staff The first section of the report shows the rooms that should not be disturbed for any reason The second section of the report shows rooms that need to be cleaned and rooms that house cleaning is currently cleaning Do Not Disturb Lists all the rooms that have enabled Do Not Disturb 305 Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked...

Page 43: ...ications Interface DCI in your system s Software Manual for more When first installed Requesting the Room Status Printout is disabled for all tele phones Using Room Status Printouts To have your printer output the Room Status Printout Your printer should be location conveniently next your phone 1 Lift the handset 2 Dial 142 3 Dial the Room Status Printout option 1 Room Status List Check in and Hou...

Page 44: ...413 Should the Room Status Printer automatically print if a guest doesn t answer their Wake Up Call In 0413 Print Item 1 enter 0 In 0413 Print Item 1 enter 1 Should the Room Status Printer automatically print when a room Checks Out In 0413 Print Item 2 enter 0 In 0413 Print Item 2 enter 1 Should the extension be able to request a Hotel Room Status printout In 0406 Item 117 enter 1 In 0406 Item 117...

Page 45: ...or the sta tus report printer Program 0413 Hotel Room Status Printer Item 1 Wake Up Calls Enable this option 1 to have unanswered Wake Up Calls auto matically print on the Room Status Printer Disable this option 0 if you don t want unanswered Wake Up Calls to print Program 0413 Hotel Room Status Printer Item 2 Check Out Enable this option 1 if you want to have the Room Status Printer automatically...

Page 46: ...e not restricted from calling other room tele phones An extension cannot enable Room to Room Call Restriction for a room telephone Note Checking out a room by dialing Service Code 139 automatically cancels Room to Room Call Restriction WARNING If you enable Room to Room Call Restriction for a guest s phone neither you nor any other Hotel Mode extension can call them while they are checked in To ca...

Page 47: ...for a guest s phone 1 Lift the handset 2 Dial 136 3 Dial the guest s phone number You hear confirmation tone Setting Up Room to Room Call Restriction For your reference Program 0406 COS Options Item 111 Room to Room Call Restriction Use this option to enable 1 or disable 0 an extension s ability to set Room to Room Call Restriction for another extension In most cases only the supervisor s station ...

Page 48: ... 6 could output 8041 which is the access code for trunk group 1 Or you could program the code 5 to automatically leave a Message Waiting at the main tenance office In this example dialing 5 could output 3050 which would leave a Message Waiting at extension 305 Refer to the Service Codes Tables in your Software Manual for more on your Feature Access Codes Voice Mail If you have mailboxes for your s...

Page 49: ... to use Single Digit Dialing 1 They just lift the handset and press a single dial pad key 1 9 Setting Up Single Digit Dialing For your reference 0519 Hotel Mode One Digit Service Codes For each Department Calling Group enter the destination for each Single Digit Code 1 9 The destination can be any code up to four digits long such as an extension number or access code You cannot make single digit e...

Page 50: ...ked in mode however you may want to completely restrict outgoing calls and force your guests to use your metered services This can also tie into Single Digit Dialing described later in this chapter In many cases such simplified Toll Restriction scenarios may be ade quate However since each mode uses the full capabilities of the system s Toll Restriction programming you can make the calling restric...

Page 51: ...en Checked In on the next page When first installed All room telephones can make unrestricted outgoing calls Using Toll Restriction When Checked In To change a room telephone s Toll Restriction When Checked In level 1 Lift the handset 2 Dial 137 3 Dial the number of the extension for which you want to change the Toll Restriction When Checked In level You hear a single beep 4 Enter the new Toll Res...

Page 52: ... for the level you selected in 1022 In 1004 set the Toll Restriction level the room phone uses when not checked in Should telephone be able to change the Hotel Toll Restriction level for another extension In 0406 Item 112 enter 0 to prevent an extension from changing another extension s Hotel Toll Restriction level In 0406 Item 112 enter 1 to allow an extension to change another extension s Hotel ...

Page 53: ...tion Classes in Program 1004 This sets up the Toll Restriction scenarios for room telephones when they are not checked in Refer to your Software Manual for additional infor mation on this program 1004 Toll Restriction Class Assignment Use this program to assign extensions to Toll Restriction Classes In Program 0701 you assign the various options set up in Program 0702 to the classes assigned in Pr...

Page 54: ... available from analog single line telephones You can view the status of all the wake ups from your DSS Console Just press WAKE UP to see which rooms have reminders set Refer to DSS Console Monitoring in this section for more Optionally have unanswered Wake Up Calls call the operator and print on the Room Status Printout report This helps you find out who needs another reminder or might need assis...

Page 55: ...et a Wake Up Call for another room Normally only the supervisor s station would have this capability 1 Lift the handset 2 Dial 133 3 Dial the number of the room phone that should receive the wake up 4 Dial the time for your wake up Use a 24 hour clock For example 1 00 PM 13 00 You hear confirmation tone 5 Hang up To cancel a Wake Up you have set for another room 1 Lift the handset 2 Dial 134 3 Dia...

Page 56: ...s of Service to extensions If the guest doesn t answer the Wake Up Call should the system call the operator or cancel the call In 0401 Item 28 enter 1 to call the operator In 0401 Item 28 enter 0 to cancel When guest answers their Wake Up Call should they hear music VAU message or a VAU message and the time In 0402 Item 5 enter 0 In 0402 Item 5 enter 1 In 0402 Item 5 enter 2 In 2211 select the VAU...

Page 57: ...ll Other Phone In an extension s Class of Service enable 1 or disable 0 the ability to set a Wake Up Call for another extension You should give this capability to the supervisor s station It is inappropriate for most other extensions 0406 COS Options Item 119 Hotel Wake Up Call Own Phone In an extension s Class of Service enable 1 or disable 0 the ability to set their own Wake Up Call Most guests ...

Page 58: ...2 50 2 Hotel Motel Features For Your Notes ...

Page 59: ...tem Options Part A 3 9 Item 28 Hotel Wake Up Call No Answer Mode 3 9 0402 System Options Part B 3 10 Item 5 Hotel Wake Up Call Mode 3 10 0406 Class of Service Options Part A 3 11 Item 15 Message Waiting 3 11 Item 109 Hotel DND Set Other Phone 3 11 Item 110 Hotel Wake Up Call Other Phone 3 11 Item 111 Hotel Room Call Restriction 3 11 Item 112 Hotel Toll Restriction when Checked In 3 11 Item 113 Hot...

Page 60: ...Extension Assignment 3 24 1102 DSS Console Key Range 3 26 1105 Operator s Extension 3 27 1201 DCI Setup 3 28 Register 65 3 28 Register 66 3 28 1202 DCI Port Type 3 31 1203 DCI Tenant Group 3 33 1206 Initialize DCI 3 34 1705 PMDU Modem Initialization 3 35 2211 Hotel Wake Up Call VAU Message Assignment 3 36 2801 PMS Setup 3 37 2802 PMS Tenant Assignment 3 38 2803 PMS Hotel Options 3 39 Item 1 3 00 A...

Page 61: ...re the Conditions and Default Setting Conditions describe any limits or special considerations that may apply to the program Default Setting lists the default factory installed program data When you first install the system it uses the Default Setting for all programs Note All programs in this section use the IN level password 12345678 Feature Cross Reference provides you with a list of all the fe...

Page 62: ...ing mode use the keys in the following chart to enter data edit data and move around in the menus Keys for Entering Data Use this key When you want to 0 9 and Enter data into a program HOLD Complete the programming step you just made like pressing Enter on a PC keyboard When a program entry displays press HOLD to bypass the entry without changing it CONF Delete the entry to the left like pressing ...

Page 63: ... you to enter by looking at the display prompts see the following chart Display Prompts For this prompt The system wants you to Enter a program number e g 0406 Enter Data Select a category e g extension port number of Class of Service you want to program 3 5 3 Programming the Hotel Motel Options ...

Page 64: ... For Your Notes 3 6 3 Programming the Hotel Motel Options ...

Page 65: ...ons None Default Setting Extension port 1 By default the assignment in Program 1105 is also port 1 Feature Cross Reference PMS Integration Alarm Displays Telephone Programming Instructions To enter data for Program 0011 Alarm Display Telephone 1 Enter the programming mode 2 0011 HOLD STA No 3 Enter the number of the station port 1 640 you want assigned to the Alarm Display Telephone 4 HOLD 3 7 3 P...

Page 66: ... Up Calls DOOR STATUS Room Status Conditions If you change this option from 3 Hotel Motel mode to 0 business mode you must save your data and reset the system before the change will take effect Resetting is not required when changing from 0 business mode to 3 Hotel Motel mode Default Setting All consoles set for business mode operation 0 Feature Cross Reference DSS Console Monitoring Telephone Pro...

Page 67: ...401 System Options Part A Item 28 Hotel Wake Up Call No Answer Mode 1 Enter the programming mode 2 0401 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD Item No 4 Enter 28 HOLD Item_28 The previously programmed value displays 5 Enter data 0 or 1 see above HOLD Item No 6 HOLD to program this item for another Tenant Group OR HOLD HOLD to exit 0 Music on Hold 0 Unans...

Page 68: ... Program 0402 System Options Part B Item 5 Hotel Wake Up Call Mode 1 Enter the programming mode 2 0402 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD Item No 4 Enter 05 HOLD Item_05 The previously programmed value displays 5 Enter data 0 1 or 2 see above HOLD Item No 6 HOLD to program this item for another Tenant Group OR HOLD HOLD to exit 0 Music on Hold 0 Musi...

Page 69: ...ed In Enable 1 or disable 0 an extension s ability to set the Toll Restriction Level When Checked In for another extension Hotel Toll Restriction When Checked In 112 0 Disabled Room to Room Call Restriction Enable 1 or disable 0 an extension s ability to set Room to Room Call Restriction for anoth er extension Hotel Room Call Restriction 111 0 Disabled Wake Up Call Enable 1 or disable 0 extension ...

Page 70: ...lity to request Room Status Printouts Hotel Room Status Printer Control 117 0 Disabled Room Status Enables 1 or dis ables 0 an exten sion s ability to change the house cleaning status of another room Hotel Clean Room Set Other Phone 116 0 Disabled Room Status Enables 1 or dis ables 0 an exten sion s ability to change the house cleaning status of their own room Hotel Clean Room Set Own Phone 115 0 ...

Page 71: ...ant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD Class No 4 Enter the number of the Class of Service 1 15 you want to pro gram HOLD Item No 5 Enter the COS item number you want to program HOLD Item_nnn The previously programmed value displays 6 Enter data 0 or 1 see above HOLD Item No 7 Repeat from step 5 to select another item OR HOLD Repeat from step 4 to select another...

Page 72: ...s Printer Program 0413 Feature Cross Reference Room Status Printouts 0 Disabled Room Status Printouts Enables 1 or dis ables 0 the ability to have the Room Status Printer automatically print when a room Checks Out Check Out 2 0 Disabled Room Status Printouts Enables 1 or dis ables 0 the ability to have unanswered Wake Up Calls auto matically print on the Room Status Printer Wake Up Calls 1 Not ass...

Page 73: ... Tenant Group you want to program 1 4 HOLD PRINT_PORT 4 Enter the number of the DCI software port 1 144 145 288 you want to connect to the Room Status Printer HOLD PRINT ITEM_1 5 Enter data 0 or 1 for Item 1 see above HOLD PRINT ITEM_2 6 Enter data 0 or 1 for Item 2 see above HOLD Item_28 7 HOLD to program this item for another Tenant OR HOLD HOLD to exit 3 15 3 Programming the Hotel Motel Options...

Page 74: ...ditions None Default Setting Refer to the chart below Hotel Motel Class of Service Options Program 0419 Feature Cross Reference PMS Integration Toll Restriction Conversion Message Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction When Checked In Wake Up Call 0 Disabled PMS Integration Enables 1 or dis ables 0 an exten sion s ability to set the PMS Restriction...

Page 75: ...o 4 Enter the number of the Class of Service 1 15 you want to pro gram HOLD Item No 5 Enter the COS item number you want to program HOLD Item_nnn The previously programmed value displays 6 Enter data 0 or 1 see above HOLD Item No 7 Repeat from step 5 to select another item OR HOLD Repeat from step 4 to select another COS class OR HOLD HOLD to repeat from step 3 to select another Tenant Group OR HO...

Page 76: ... above Feature Cross Reference PMS Integration Toll Restriction Conversion Telephone Programming Instructions To enter data for Program 0514 Service Code Setup Part B 1 Enter the programming mode 2 0514 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD SRVCD 4 Enter the number of the Service Code you want to program 001 100 HOLD SRVCD nnn The previously programmed ...

Page 77: ... Instructions To enter data for Program 0519 Hotel Mode One Digit Service Codes 1 Enter the programming mode 2 0519 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD STG No 4 Enter the number of the Department Calling Group 1 64 you want to program HOLD DIAL No 5 Enter the single digit code you want to program 1 9 HOLD Dial_nn The previously programmed value displa...

Page 78: ...sage Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction When Checked In Wake Up Call Telephone Programming Instructions To enter data for Program 1005 Class of Service 1 Enter the programming mode 2 1005 HOLD STA Port 3 Enter the number of the extension port you want to program HOLD The 28i has extension ports 1 20 and virtual ports 73 96 The 124i has extensio...

Page 79: ...e extension port selected in the previous step enter the Class of Service for the Day 2 Mode HOLD CLS NIT2 9 For the extension port selected in the previous step enter the Class of Service for the Night 2 Mode HOLD CLS MID2 10 For the extension port selected in the previous step enter the Class of Service for the Midnight 2 Mode HOLD CLS RES2 11 For the extension port selected in the previous step...

Page 80: ...ness mode 0 Feature Cross Reference All Hotel Motel features are affected by this setting Telephone Programming Instructions To enter data for Program 1021 Hotel Telephone Setup 1 Enter the programming mode 2 1021 HOLD STA PORT No 3 Enter the number of the extension port you want to program 28i 1 20 124i 1 72 384i 1 256 704i 1 640 HOLD STA PORT_nnn The previously programmed value displays 4 Enter ...

Page 81: ...ss assigned in Program 1022 384i 704i Systems All Hotel Motel extensions use Toll Restriction Class 10 restric tion disabled when checked in This is the class assigned in Program 1022 When checked out All Hotel Motel extensions use Toll Restriction Class 2 This is the class assigned in Program 1004 Feature Cross Reference Toll Restriction When Checked In Telephone Programming Instructions To enter...

Page 82: ... Console Numbers 1 4 In 384i there are 8 Console Numbers 1 8 In 704i there are 16 Console Numbers 1 16 You assign Console Numbers to exten sions When entering data you normally make the assignment for Console Number 1 first Conditions 24 button DSS consoles cannot be daisy chained e Default Setting DSS Consoles are not assigned to any extensions Feature Cross Reference DSS Console Monitoring Telep...

Page 83: ...fault Setting No DSS Consoles assigned Feature Cross Reference DSS Console Monitoring Telephone Programming Instructions To enter data for Program 1102 DSS Console Key Range 1 Enter the programming mode 2 1101 HOLD DSS No 3 Enter the Console Number 1 16 you want to program HOLD Connect No 4 For the Console Number selected in the previous step select the Connection Number 1 4 HOLD Connect_n n The p...

Page 84: ... Tenant 1 operator is port 1 extension 301 Tenant 2 4 operators are not defined Feature Cross Reference PMS Integration Alarm Displays Telephone Programming Instructions To enter data for Program 1101 Operator s Extension 1 Enter the programming mode 2 1105 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD Tenant n 4 Enter the extension port number 28i 1 20 124i 1 ...

Page 85: ...normally on Data Terminal Ready DTR Control Enables 0 or disables 1 DTR pin 20 control If disabled the DCI holds DTR on For PMS always enable this option 0 0 control enabled 0 Control enabled 1 Disabled nor mally on Request to Send RTS Control Enables 0 or disables 1 RTS pin 4 control If dis abled the DCI holds RTS on For PMS always dis able this control 1 66 1 8 data bits 0 No parity 1 Not used 2...

Page 86: ...it must receive a response from the connect ed DTE within the T1 inter val If a response is not received the DCE resends the packet 1 Internal Calls 1 hardware flow control 0 No flow control 1 RTS CTS hard ware flow control enabled 2 XON XOFF between DCI and connected terminal 3 XON XOFF between sender and receiver DCI transparent Flow Control Sets flow control For PMS be sure to disable flow cont...

Page 87: ... The maximum number of bits in an I Information Transfer frame 8 1000 mS 0 65535 mS T2 Timer After the connected DTE receives a packet from the DCE it must respond with in the T2 interval T2 must be less than T1 7 2000 mS 0 65535 mS T1 Timer After the DCE DCI sends a packet it must receive a response from the connect ed DTE within the T1 inter val If a response is not received the DCE resends the ...

Page 88: ... 5 Enter the number of the register you want to program 65 or 66 HOLD 6 Enter data for the register you select HOLD Registers 65 and 66 require you to enter more than one field of data You see the following prompt after entering data for a register s last field Register No 7 Repeat from step 5 to program another register OR HOLD Repeat from step 4 to select another register type OR HOLD HOLD to re...

Page 89: ...e is a unique DCI configuration with unique register set tings assigned in Program 1201 When programming you generally assign DCIs with the same configuration to the same sub type Refer to the Order option in Program 0005 if you need to know the soft ware port number of the PMS DCI port Use Program 1201 to set the values of the DCI S registers for the DCI port type chosen in this option Conditions...

Page 90: ...s are 1 144 3 DCI software ports are 145 288 DCI Type 4 Enter the DCI type for the software port selected in the previous step HOLD 0 None 1 DCI connected to RS 232 DTE port 2 DCI connected to Centronics port 3 Not used 4 DCI connected to RS 232 DCE port DCI Sub Type 5 Enter the DCI s subtype 1 10 HOLD DCI No 6 Repeat from step 3 to program another DCI software port OR HOLD to exit 3 32 3 Programm...

Page 91: ...he PMS DCI port Conditions None Default Setting All DCI software ports are in Tenant Group 1 Feature Cross Reference PMS Integration Telephone Programming Instructions To enter data for Program 1203 DCI Tenant Group 1 Enter the programming mode 2 1203 HOLD DCI No 3 Enter the DCI software port you want to program HOLD DCI Module software ports are 1 144 3 DCI software ports are 145 288 DCI_nnn 4 Fo...

Page 92: ...ogramming Instructions To enter data for Program 1206 Initialize DCI 1 Enter the programming mode 2 1206 HOLD DCI No 3 Enter the DCI software port you want to program HOLD DCI Module software ports are 1 144 3 DCI software ports are 145 288 DCI_nnn Initial This indicates that the DCI software port selected has been successfully initialized 4 HOLD DCI No 5 Repeat from step 3 to initialize another D...

Page 93: ... Program 1705 enter the DCI modem type you pro grammed in Program 1201 Conditions None Default Setting Modem Type 1 selected for all modems Feature Cross Reference PMS Integration Telephone Programming Instructions To enter data for Program 1705 PMDU Modem Initialization Type 1 Enter the programming mode 2 1705 HOLD Modem No 3 Enter the number of the modem you want to program 1 16 HOLD Modem_xx 1 ...

Page 94: ...Default Setting No VAU Message Selected 0 Feature Cross Reference Wake Up Call Telephone Programming Instructions To enter data for Program 2211 Hotel Wake Up Call VAU Message Assignment 1 Enter the programming mode 2 2211 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD MSG No The previously programmed value displays 4 Enter the VAU Message Number for Wake Up Cal...

Page 95: ...e PMS DCI for SMDR or system reports Conditions None Default Setting The LAPBU PCB is not assigned Modem No 0 The PMS DCI software port is not assigned DCI No 0 Feature Cross Reference PMS Integration Telephone Programming Instructions To enter data for Program 2801 PMS Setup 1 Enter the programming mode 2 2801 HOLD Modem No The previously programmed value displays 3 Enter the number of the LAPBU ...

Page 96: ...Hotel mode telephones to the same Tenant Group Conditions None Default Setting The PMS system is assigned to Tenant Group 1 Feature Cross Reference PMS Integration Telephone Programming Instructions To enter data for Program 2802 PMS Tenant Assignment 1 Enter the programming mode 2 2802 HOLD Tenant No The previously programmed value displays 3 Enter the Tenant Group 1 4 for the PMS system 4 HOLD t...

Page 97: ...k in or check out status of a room tele phone changes enter 0 To have the phone system send a Check in Status CHK mes sage to the PMS when the check in or check out status of a room telephone changes enter 1 Check in Message Type 2 0 Disabled Auto Room Scan If enabled 1 at 3 00 AM each morning the phone system 1 Automatically changes the status of all checked in rooms to maid required 2 After chan...

Page 98: ...OLD to exit 0 Disabled Flexible Check in Messaging When this option is set to 1 a NAK non acknowledge mes sage is sent to the PMS when the EndOfMessage char acter is not received before the expiration of the Receive Message Timer Program 2805 Item 4 allowing the mes sage to be resent Send NAK for Receive Message Timeout 4 0 Disabled Flexible Check in Messaging Normally the system will send Status ...

Page 99: ...Codes use Toll Restriction Level 8 384i Station Restriction Code 0 uses Toll Restriction Level 10 Station Restriction Code 1 uses Toll Restriction Level 11 Station Restriction Code 2 uses Toll Restriction Level 12 Station Restriction Code 3 uses Toll Restriction Level 13 Feature Cross Reference Toll Restriction Conversion Telephone Programming Instructions To enter data for Program 2804 PMS Restri...

Page 100: ...rvice 3 Timer 50 50 mS Retry Count 3 Timer 5 100 5 100 mS Retry Count 0 i e no retry 20 PMS Message Time Each time the phone system sends a PMS message it waits this interval for an Acknowledge ACK response from the PMS If there is no response the phone system retries for the number of times you specify in the Retry Count portion of this option If an ACK is still not received the phone system mark...

Page 101: ...Enter the Retry Count for the timer selected in step 3 above HOLD Timer No 1 3 6 Repeat from step 3 to program another timer OR HOLD to exit Timer 30 30 mS Retry Count 10 Timer 5 100 5 100 mS Retry Count 0 i e no retry 20 PMS Message Time This timer starts when the Message Start character STX is received If the End of Message character ETX is not received the system has the option of ignoring the ...

Page 102: ... For Your Notes 3 44 3 Programming the Hotel Motel Options ...

Page 103: ...ng Instructions 4 18 0502 Extension Numbering and Names 4 19 Description 4 19 Feature Cross Reference 4 20 Telephone Programming Instructions 4 20 0510 Trunk Access Code 4 21 Description 4 21 Feature Cross Reference 4 21 Telephone Programming Instructions 4 21 0511 Service Code Setup Part A 4 22 Description 4 22 Feature Cross Reference 4 27 Telephone Programming Instructions 4 27 0514 Service Code...

Page 104: ...4 2 4 Setting Up Flexible System Numbering ...

Page 105: ...om numbers making guest billing easier For your convenience a table showing the default numbering plan begins on page 4 6 Be Careful If your room numbers are not within the normal extension number plan range i e 301 556 you may have to restructure your system numbering Be very careful when changing your system numbering and document all the changes you make Before changing your numbering plan make...

Page 106: ...0 series numbers from Service Code type 1 to Extension Access type 2 Change the function of the 300 series numbers from Extension Access 2 to Service Code type 1 2 In program 0502 Extension Numbers and Names Assign extension ports 1 50 installed in rooms 101 150 to extension numbers 101 150 Assign extension ports 51 100 installed in rooms 201 250 to extension numbers 201 250 3 In program 0514 Serv...

Page 107: ...e port you want to change and enter the associated room number Do the numbering plan changes you made overlap the existing Service Codes i e 100 199 and 800 899 In 0511 and 0514 reassign Service Codes as required Do the numbering plan changes you made overlap the Trunk Access Code normally 9 In 0510 change the Trunk Access Code Yes No Stop No Yes Does the system programming show Duplicate Data The...

Page 108: ...1 1 Classes of Service 15 per Tenant 15 10 15 10 10 10 Toll Restriction Classes 15 per Tenant 15 8 15 8 8 8 Verifiable Account Code Table 1000 2000 1000 1000 1000 1000 1000 Day Night Mode Numbers 4 8 4 8 4 4 4 Day Night Service Patterns 5 10 5 10 5 5 5 Analog Caller ID Detector 128 192 52 52 52 16 16 Dial Tone Detector DTMF Receiver 128 128 8 8 8 8 8 Trunk Trunk Port Number 2 1 128 1 192 1 52 1 52...

Page 109: ... DCI L Modules 128 24 4 4 DCI L Module Ports 1 port per unit 33 640 Traveler Phone uses same 9 200 Traveler Phone uses same 69 72 69 72 DCI Extension Number Range3 200 799 200 799 200 799 200 799 200 799 200 799 200 799 DCI Department Pooling Group Numbers 1 32 1 32 1 8 1 8 1 8 1 8 1 8 DCI Toll Restriction Classes 15 15 8 15 8 8 8 DCI Hotlines 50 200 24 50 24 24 24 DCI Department Pooling Group Ext...

Page 110: ...lexible System Numbering Department and Pickup Groups Department Extension Group Numbers 1 32 1 64 1 8 1 16 1 8 1 8 1 8 Department Extension Group Number Range 200 799 200 799 200 799 200 799 200 799 200 799 200 799 Call Pickup Group Numbers 1 9 or 01 32 1 9 or 01 64 1 8 1 9 or 01 64 1 8 1 8 1 8 Hotline Internal Hotline 50 per Tenant 200 24 50 24 24 24 External Hotline 10 per Tenant 50 5 10 5 5 5 ...

Page 111: ...affect the entire range of numbers beginning with 6 For example if you enter 3 in step 2 the entries affected would be 600 699 If you enter 4 in step 2 below the entries affected would be 6000 6999 Entering two digits lets you define codes based on the first two digits a user dials For example entering 60 allows you to define the function of all codes beginning with 60 In the default pro gram only...

Page 112: ...ning on page 4 12 The choices are Changing the Dial Type for a range of codes can have a dramatic affect on how your system operates Assume for example the site is a hotel that has room numbers from 100 399 In order to make extension numbers correspond to room numbers you should Change the Dial Type for the digit 1 from 1 Service Code to 2 extension number Change the Dial Type for the digit 7 from...

Page 113: ...on 113 instead Extension numbers now will correspond to room numbers and all the Service Codes in the 100 series will be in the 700 series If you are programming two digit codes in the PC Program make sure the Dial Type entry for nX is F This unlocks the two digit entries This step is not necessary when using the Telephone Program which automatically enters 15 Conditions None Default Setting Refer...

Page 114: ...k Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New 1X 3 1 11 0 0 12 0 0 13 0 0 14 0 0 15 0 0 16 0 0 17 0 0 18 0 0 19 0 0 10 0 0 1 0 0 1 0 0 2X 3 2 21 0 0 22 0 0 23 0 0 24 0 0 25 0 0 26 0 0 27 0 0 28 0 0 29 0 0 20 0 0 2 0 0 2 0 0 For Your Notes 4 12 4 Setting Up Flexible System Numbering ...

Page 115: ...k Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New 3X 3 2 31 0 0 32 0 0 33 0 0 34 0 0 35 0 0 36 0 0 37 0 0 38 0 0 39 0 0 30 0 0 3 0 0 3 0 0 4X 3 2 41 0 0 42 0 0 43 0 0 44 0 0 45 0 0 46 0 0 47 0 0 48 0 0 49 0 0 40 0 0 4 0 0 4 0 0 For Your Notes 4 13 4 Setting Up Flexible System Numbering ...

Page 116: ...k Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New 5X 3 2 51 0 0 52 0 0 53 0 0 54 0 0 55 0 0 56 0 0 57 0 0 58 0 0 59 0 0 50 0 0 5 0 0 5 0 0 6X 3 2 61 0 0 62 0 0 63 0 0 64 0 0 65 0 0 66 0 0 67 0 0 68 0 0 69 0 0 60 0 0 6 0 0 6 0 0 For Your Notes 4 14 4 Setting Up Flexible System Numbering ...

Page 117: ...k Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New 7X 3 2 71 0 0 72 0 0 73 0 0 74 0 0 75 0 0 76 0 0 77 0 0 78 0 0 79 0 0 70 0 0 7 0 0 7 0 0 8X 3 1 81 0 0 82 0 0 83 0 0 84 0 0 85 0 0 86 0 0 87 0 0 88 0 0 89 0 0 80 0 0 8 0 0 8 0 0 For Your Notes 4 15 4 Setting Up Flexible System Numbering ...

Page 118: ...k Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New 9X 1 6 91 0 0 92 0 0 93 0 0 94 0 0 95 0 0 96 0 0 97 0 0 98 0 0 99 0 0 90 0 0 9 0 0 9 0 0 0X 1 7 01 0 0 02 0 0 03 0 0 04 0 0 05 0 0 06 0 0 07 0 0 08 0 0 09 0 0 00 0 0 0 0 0 0 0 0 For Your Notes 4 16 4 Setting Up Flexible System Numbering ...

Page 119: ...ccess 8 Alternate Trunk Access 0 3 5 Not Used Dialed Number Number of Digits Required Dial Type Default New Default New X 2 1 1 0 0 2 0 0 3 0 0 4 0 0 5 0 0 6 0 0 7 0 0 8 0 0 9 0 0 0 0 0 0 0 0 0 X 4 F 1 2 1 2 2 1 3 2 1 4 2 1 5 2 1 6 2 1 7 2 1 8 2 1 9 2 1 0 2 1 4 1 2 1 4 17 4 Setting Up Flexible System Numbering ...

Page 120: ...e or two digits Refer to the Dialed Number column in the table beginning on page 4 12 Digit n 5 Enter the number of digits required for the code selected in step 4 HOLD Refer to the Number of Digits Required column in the table beginning on page 4 12 Kind n 6 Enter the Dial Type for the code selected HOLD Refer to the Dial Type column in the table beginning on page 4 12 Dial 7 Repeat from step 4 t...

Page 121: ...ecting your entry press check to have system accept it DSS6 Enter characters U Z After selecting your entry press check to have system accept it DSS7 Enter a hyphen After selecting your entry press check to have system accept it DSS8 Enter a blank space After selecting your entry press check to have system accept it DSS9 Enter extended ASCII characters Press repeatedly to scroll through the list A...

Page 122: ...ORT No 3 Enter the number of the extension port you want to program HOLD The 28i has extension ports 1 20 and virtual ports 73 96 The 124i has extension ports 1 72 and virtual ports 73 96 The 124i Enhanced has extension ports 1 72 and virtual ports 201 248 The 384i has extension ports 1 256 and virtual extension ports 257 384 The 704i has extension ports 1 640 and virtual ports 641 896 The previou...

Page 123: ...Flexible Numbering Plan Telephone Programming Instructions To enter data for Program 0510 Trunk Access Code 1 Enter the programming mode 2 0510 HOLD Tenant No 3 Enter the number of the Tenant Group you want to program 1 4 HOLD Tenant_n n The previously programmed value displays 4 Enter the new Trunk Access Code 0 9 HOLD 5 Repeat from step 3 to select another Tenant Group OR HOLD to exit Caution Th...

Page 124: ...p Part A Number Default New Feature Function 001 881 Music on Hold Changing the Music on Hold tone 002 807 Call Forwarding Do Not Disturb Override Activating Call Forwarding Do Not Disturb Override 003 2 Call Forwarding Enabling a Call Forwarding option 004 Not used 005 818 Night Service Activating a Night Service mode 006 Selectable Display Messaging Selecting a Selectable Display message This co...

Page 125: ...aiting Callback Camping on or leaving a Callback for a a busy extension or trunk This code is only available if you disable single Digit Dialing code 09 in Program 0512 021 870 Callback Canceling a Callback request 022 827 Alarm Checking or setting an alarm 023 2 Abbreviated Dialing Dialing a Common Abbreviated Dialing number 024 4 Abbreviated Dialing Dialing a Group Abbreviated Dialing number 025...

Page 126: ...ng Joining a Meet Me Conference Page if your extension is not in the group paged 045 865 Meet Me Conference Meet Me Paging Joining a Meet Me Conference Page on an External Paging Zone 046 863 Meet Me Conference Meet Me Paging Joining a Meet Me Conference Page on an Internal Paging Zone if your extension is in the group called 047 834 Headset Operation Switching from headset to handset mode and vis...

Page 127: ...ently not implemented 063 Call Forwarding Enabling Call Forwarding Busy This code is currently not implemented 064 Not used 065 Not used 066 Not used 067 9 Central Office Calls Placing Placing an outside call over a specific trunk 068 853 Abbreviated Dialing Storing Common Abbreviated Dialing numbers 069 854 Abbreviated Dialing Storing Group Abbreviated Dialing numbers 070 Not used 071 Not used 07...

Page 128: ...t used 090 830 Remote Maintenance This code is currently not implemented 091 840 TBD Deleting the system alarm message 092 860 Automatic Call Entering the DID Access Code This code Distribution is currently not implemented 093 Not used 094 0 Night Service Using Universal Answer to pick up a call ringing over the paging system 095 856 Group Call Pickup Answering a call ringing a phone in your picku...

Page 129: ...o 3 Enter the number of the Tenant Group you want to program 1 4 HOLD SRVCD 4 Enter the number of the Service Code you want to program 001 100 HOLD SRVCD nnn The previously programmed Service Code displays 5 Enter the Service Code data HOLD SRVCD 6 Repeat from step 4 to program another Service Code OR HOLD Repeat from step 3 to select another Tenant Group OR HOLD HOLD to exit 4 27 4 Setting Up Fle...

Page 130: ... chart below Program 0514 Service Code Setup Part B Item Default New Feature Function 001 111 Voice Announce Unit Listening to the General Message 002 112 Voice Announce Unit Recording listening to or erasing the General Message 003 Not used 004 114 Voice Announce Unit After calling busy extension through VAU After dialing code voice prompt asks you to leave your number for a return call 005 Direc...

Page 131: ...Restriction 026 136 Hotel Motel Canceling Room to Room Call Restriction 027 137 Hotel Motel Enabling Hotel Room Toll Restriction 028 138 Hotel Motel Enabling Guest Check In 029 139 Hotel Motel Enabling Guest Check Out 030 140 Hotel Motel Enabling Clean Room Status for your own room 031 141 Hotel Motel Enabling Clean Room Status for another room 032 142 Hotel Motel Requesting a Room Status Printout...

Page 132: ... Premise This code is currently not used 053 857 Park Using Personal Park to Park or pick up a call at an extension 054 Not used 055 Not used 056 Not used 057 167 Automatic Call Distribution ACD Allows an ACD Agent to log into a group 058 168 Automatic Call Distribution ACD Allows an ACD Agent to log out of a group 059 169 Automatic Call Distribution ACD Allows an ACD Supervisor to change an Agent...

Page 133: ...ates the TAPI driver with TAPI driver 1 5 or higher 071 895 TAPI Compatibility Deactivates the TAPI driver with TAPI driver 1 5 or higher 072 Not used 073 Not used 074 Not used 075 Not used 076 Not used 077 Not used 078 Not used 079 Not used 080 Not used 081 Not used 082 Not used 083 Not used 084 Not used 085 Not used 086 Not used 087 Not used 088 Not used 089 Not used 090 Not used 091 Not used 09...

Page 134: ...o 3 Enter the number of the Tenant Group you want to program 1 4 HOLD SRVCD 4 Enter the number of the Service Code you want to program 001 100 HOLD SRVCD nnn The previously programmed Service Code displays 5 Enter the Service Code data HOLD SRVCD 6 Repeat from step 4 to program another Service Code OR HOLD Repeat from step 3 to select another Tenant Group OR HOLD HOLD to exit 4 32 4 Setting Up Fle...

Page 135: ...450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products 1 Introduction 2 Hotel Motel Features 3 Programming the Hotel Motel Options 4 Setting Up Flexible System Numbering ...

Page 136: ...NEC America Inc Corporate Networks Group 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 cng nec com Part No 92000HMT06 April 2001 Issue 1 0 Printed in U S A ...