Answer Tables
IntraMail System Guide
Chapter 2: Features
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31
2
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect.
By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00
PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends).
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 000, initially the routing is the
same 24 hours a day, 7 days a week. See
Customizing an Answer Table
below for more.
When setting up your Answer Tables, keep in mind that a
more speci
fi
c
type of routing has priority over a
less speci
fi
c
type of routing. When selecting which routing to follow when there is more than one choice for
a speci
fi
c time, IntraMail will choose in the following order:
■
Date Schedule
■
Day of Week Schedule
■
Range of Days Schedule
■
Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any other schedules in effect
on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet speci
fi
c site requirements.
Refer to
Programming
below for the speci
fi
cs.
To set up daytime and evening/weekend answering (2 schedules):
In this example, use the Default Mailbox (Call Routing Mailbox 000) for evening/weekend answering and
specify a new Call Routing Mailbox for daytime answering.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
■
In
8007 - IntraMail Answer Tables,
assign Call Routing Mailbox 001 to Answer Table 1, Schedule 1.
You will use this for daytime answering.
2.
From a System Administrator’s Mailbox, record an evening/weekend Instruction Menu message for Call
Routing mailbox 000.
■
This message will play to callers Monday through Friday from 5:00 PM to 8:30 AM and on weekends.
3.
From a System Administrator’s Mailbox, record a daytime Instruction Menu message for Call Routing
Mailbox 001.
■
This message will play to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that will play just on weekday evenings.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
■
In
8007 - IntraMail Answer Tables,
assign Call Routing Mailbox 001 to Answer Table 1, Schedule 1.
As in the 2 schedule example, you will use this for daytime answering.
2.
Create a new schedule that will run only in the evenings.
■
In
8007 - IntraMail Answer Tables,
create Schedule 2 for Answer Table 1 that will run Monday
through Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox 002 to this new schedule.
3.
From a System Administrator’s Mailbox, record a late night/weekend Instruction Menu Message for Call
Routing mailbox 000.
■
This message will play Monday through Friday from 11:00 PM to 8:30 AM, as well as on weekends.
4.
From a System Administrator’s mailbox, record the weekday Instruction Menu Message for Call Rout-
ing Mailbox 001.
■
This message will play Monday through Friday from 8:30 AM to 5:00 PM.
5.
From a System Administrator’s Mailbox, record the weekday evening Instruction Menu Message for
Call Routing Mailbox 002.
■
This message will play Monday through Friday from 5:00 PM to 1:00 PM
