Directory Dialing
70
◆
Chapter 2: Features
IntraMail for Aspire System Guide
- Specify how many letters of an employee’s name the caller must dial to use Directory Dial-
ing. If the caller dials less than the speci
fi
ed minimum number of letters, IntraMail cannot
route the call. The entries are
1
-
3
(1-3 letters).
✔
By default, callers must dial at least 1 letter of the employee’s name (
1
).
Step 5
When Directory Dialing
fi
nds a name match, should it route the call as a Screened or
Unscreened Transfer?
Unscreened Transfer
5.1
47-14-04: Unscreened or Screened Transfer
- Enter
1
to route the call as an Unscreened Transfer.
✔
By default, IntraMail routes the call as a Screened Transfer (
0
).
Screened Transfer
5.2
47-14-04: Unscreened or Screened Transfer
- Enter
0
to route the call as a Screened Transfer.
✔
By default, IntraMail routes the call as a Screened Transfer (
0
).
5.3
47-14-05: Screened Transfer Timeout
- Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unan-
swered extension before recalling. The entries are
1
-
255
seconds or
0
for no recall.
✔
By default, the Screened Transfer Timeout interval is
15
seconds.
Step 6
To change the amount of time Directory Dialing callers have to dial letters:
6.1
47-14-06: Time Limit for Dialing Commands
- Enter the new timeout duration (0-99 seconds).
- If the caller waits too long to dial, the Directory Dialing Message repeats.
✔
By default, Directory Dialing callers have 5 seconds to dial letters.
Step 7
To record a Directory Dialing Message:
7.1
See
Operation
below.
- The Directory Dialing Message is the Instruction Menu for the Master Mailbox pro-
grammed as a Directory Dialing Mailbox.
✔
By default (without a custom message recorded), the Directory Dialing Message is,
“
Please enter one or more letters of the person’s name, then press the pound key.
”
7.2
47-01-04: Non-Subscriber Message Length
- This option sets the maximum message length (
1
-
4095
seconds) for Instruction Menus.
✔
By default, this option is
120
seconds.
Step 8
Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming
faxes.
8.1
- Enter
1Y
to enable Fax Detection;
0
to disable. If enabled, when the Directory Dialing
Mailbox detects incoming fax CNG tone, it routes the call to the fax extension speci
fi
ed
in
47-01-06: Fax Extension
.
- See
on page 80 for more.
✔
By default, Fax Detection is disabled (
N
).
Step 9
To allow the Directory Dialing Mailbox caller to dial 0 for other options or # to return to the
Automated Attendant:
9.1
47-14-08: Next Call Routing Mailbox
- Assign a Next Call Routing Mailbox (
1-16
) to the Directory Dialing Mailbox.
- To remove an assignment, press
CLEAR
.
- Once assigned, dialing
#
returns to the Automated Attendant. Dialing
0
follows the 0 action
of the Next Call Routing Mailbox.
✔
By default, there is no Next Call Routing Mailbox assigned.
