NEC DSX PRODUCT DESCRIPTION Manual Download

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IntraMail Features

DSX Product Description

Call Routing Mailbox

The Call Routing Mailbox, associated with an Answer Table, speci

es which dialing options (Dial Action

Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8
Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as a Call Routing
Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Atten-
dant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message,
and provide dialing options to callers. There are 3 major Automated Attendant components:

❥

Answer Tables

(page 96)

The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a speci

c schedule is

not

in effect, the Answer Table uses its Default

Mailbox to determine routing.

- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday

through Friday from 8:30AM to 5:00PM.

❥

Call Routing Mailbox

A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It speci

es which dialing options (Dial Action Table) are available to callers. It also

provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to

5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.

❥

Dial Action Table

(page 104)

Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a speci

c action (function) in the Dial Action

Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.

- By default, Call Routing Mailbox 1 uses Dial Action Table 1.

Call Screening

Call Screening allows a display keyset extension user to listen to (screen) a voice mail message as it is being
left in their mailbox. Call Screening emulates a standard home answering machine — in addition to provid-
ing more control when handling incoming messages. Similar to Personal Answering Machine Emulation, the
extension user can listen as the message is being left, intercept the call, or end the screen and have the mes-
sage recorded privately. Unlike Personal Answering Machine emulation, Call Screening does not require the
extension user to forward their calls immediately to voice mail. The telephone display automatically shows
the Call Screening soft key options as soon as the recording begins.

When enabled, Call Screening will broadcast the caller’s message as soon as the mailbox Greeting com-
pletes. Additionally, if the extension user intercepts (answers) the screened call, the

rst portion of the mes-

sage is automatically erased from the extension’s mailbox.

Any caller that can leave a message can have their call screened by the extension user.

Call Screening and Group Mailboxes

If extensions share a Group Mailbox, any number of extensions in the group can screen an incoming message.
The group extensions can monitor the incoming message simultaneously. If any group member answers the
call (i.e., intercepts the incoming message), the remaining group members are immediately disconnected.

The mailbox associated with an Answer Table that speci

es the dialing options and

announcements for Automated Attendant callers.

Users can screen (listen to) voice mail messages as they are being left in their mailbox.