DSX Product Description
IntraMail Features
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109
IntraMail
Features
❥
The Instruction Menu for Call Routing Mailbox 1 instructs the caller which digits to dial for each techni-
cian. The Dial Action Table for Call Routing Mailbox 2 contains the STRF or UTRF actions to each
technician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally reserved
for this function.
Greeting
A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller’s to the user’s mail-
box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the
subscriber’s name, provide a personal message (such as “
Hello - I am on vacation this week”
), or instruct the
caller how to leave a message or use other mailbox options. A greeting that provides mailbox instructions is
very helpful if the mailbox has a Next Call Routing Mailbox set up that provides additional dialing options.
Without the greeting, the caller would not know which digits to dial.
If a greeting has not been recorded, a caller leaving a message in the subscriber mailbox will hear, “
At the
tone, you can leave your message for (extension number or name).
”
While listening to a mailbox greeting, a caller can dial
*
to immediately leave a message.
Multiple Greetings
A subscriber can record up to three personalized greetings for their mailbox and make any one of the three
active. Callers to the user’s mailbox hear the active greeting rather than a default message. When a caller
leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for
example, to record separate greetings for work hours, after work, and during vacation. Instead of rerecording
their greeting when they leave the of
fi
ce, they can just activate the “after work” greeting instead.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their mailbox, and remotely record
their mailbox greeting. Following are two of the ways a user can do this:
❥
After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This
method allows outside callers to log into their Subscriber Mailboxes from outside the company. Once
they log into their mailbox, the user can dial
G
to record a greeting.
A user can record a Greeting for their mailbox callers to hear.
1
2
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Service
Technicians
Summary of Contents for DSX PRODUCT DESCRIPTION
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