134
◆
IntraMail Features
DSX Product Description
Time and Date Stamp
While listening to a message, a Subscriber Mailbox user can dial
TI
to hear the Time and Date the message
was left. This is a handy option while reviewing messages. The subscriber can just dial a code to
fi
nd out
when the message arrived.
Time and Date Stamp with Caller ID
With caller ID installed, a mailbox user can dial
TI
while listening to a message from an outside caller to hear
the time the message was sent,
as well
as the caller’s number. This capability is always available for mes-
sages left by an Intercom caller.
Transfer to a Mailbox
An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.
Transfer Message Handling
When the transferring extension leaves a message before hanging up (which could occur if the destination’s
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination’s mailbox.
Transfer to a UCD Group
The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a
UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls
directly to that department without any operator intervention. It is not necessary to have a company
employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all co-
worker’s in the group are busy.
To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route
to the UCD Group master number. Refer to
Screened Transfer
(page 129) and
Unscreened Transfer
(page 135) for more on how these Automated Attendant options handle calls.
Undefined Routing
An Automated Attendant Unde
fi
ned Routing is a Dial Action Table key assignment for which there is no
routing de
fi
ned. When an Automated Attendant caller dials a digit and there is no routing assigned, IntraMail
plays, “
That is an invalid entry.”
IntraMail then repeats the dialing options (Instruction Menu) to the caller.
If a Dial Action Table key assignment has no function, you should normally leave it unde
fi
ned.
A mailbox user can listen to a message and dial a code to hear the time the message was sent,
as well as the caller’s number.
An extension user can transfer their active call to a co-worker’s mailbox.
The Automated Attendant can transfer outside callers to UCD Group master numbers.
A key pad digit for which the Automated Attendant has no routing de
fi
ned.
Summary of Contents for DSX PRODUCT DESCRIPTION
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Page 160: ...Parts List 148 Specifications and Parts DSX Product Description...
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