DSX Product Description
Features
◆
23
Features
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Attendant Position
The attendant is the focal point for call processing within the system. The system can have up to four atten-
dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities
(refer to the respective feature for details):
❥
Attendant Call Queuing
(page 22)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
❥
Barge In (Intrusion)
(page 25)
The attendant can break into another extension user’s established call. This option is enabled in the atten-
dant’s Class of Service (COS 1).
❥
Direct Line Access
(page 36)
Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled
in the attendant’s Class of Service (COS 1).
❥
Forced Line Disconnect
(page 45)
In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is
enabled in the attendant’s Class of Service (COS 1).
❥
Line Queuing / Line Callback
(page 53)
The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of
Service (COS 1).
❥
Night Service / Night Ring
(page 56)
An attendant with a
System
Night key can put the system in the night mode. This option is enabled in the
attendant’s Class of Service (COS 1).
❥
Removing Lines and Extensions from Service
(page 65)
The attendant can remove problem lines from service —then return them to service once the problem is
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of
Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most
attendants should
fi
nd a DSS Console helpful when processing calls.
Auto Redial
Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call
recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry
the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party
rings or answers, or when the extension:
❥
Places or answers another outside call.
❥
Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing
SPEAKER
.
❥
Presses
SPEAKER
to cancel Auto Redial.
The attendant is the system’s call processing focal point.
Instead of redialing, have Auto Redial periodically retry a busy outside number.
Summary of Contents for DSX PRODUCT DESCRIPTION
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Page 160: ...Parts List 148 Specifications and Parts DSX Product Description...
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