Application Examples
400
◆
IntraMail Features
DSX Software Manual
Example 2: Provide Unique Day and Night Dialing Options for Callers
1.
Following example 1, set up separate day and night Instruction Menus using Call Routing Mailboxes 1
and 2.
- The day Instruction Menu can say something like:
Thank you for calling. For Sales, dial 301. For Technical Support, dial 302. To talk to an operator,
dial 0. If you know your party’s extension number, please dial it now.
- The night Instruction menu can say something like:
Thank you for calling. Our normal business hours are 8:30 to 5:00, Monday through Friday. To
leave us a message, please dial 0 now.
1.
In
4222-01: Dial Action Table
(page 891), assign Dial Action Table 2 to Call Routing Mailbox 2.
2.
See
Call Routing Mailbox
(page 450) for more.
1.
In
4231-Digit Assignment
(page 901), make the following changes:
- For the digits 3 and 4, enter 0 for the
Action
entry to prevent callers from dialing extensions at night.
- For the digit 0, change the
Action
entry to
REC1
(by dialing 3) and the
Data
entry to
300
. This
allows night time callers to dial 0 to leave a message for extension
300
.
- Note that the * and # entries were left unchanged so that experienced users could still leave Quick
Messages or do Remote Logons at night.
2.
See
Dial Action Table
(page 465) for more.
Default Dial Action Table Options
(This application does not apply to the Built-In Automated Attendant.)
•
All Call Routing Mailboxes (1-8 by default) use
Dial Action Table 1
.
•
Dial Action Table 1 provides the following dial options:
• Dial extension number (
300-427
).
• Dial
0
for extension
300
.
• Dial * + extension to leave a
Quick Message
.
• Dial # + extension to do a
Remote Logon
to the mailbox.
•
Timeout
to extension
300
if no digits dialed.
Application Summary
•
Allow callers at night to
dial 0 to leave a message
for extension
300
.
1.
Set up separate day and night greetings.
2.
Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (2).
3.
Change the dialing options for the night time Dial Action Table (2).
