Appearance. You can retrieve the call by selecting your Line Appearance on the other
phone.
If you do not want another Dterm with your Line Appearance to be able to retrieve a
caller you need to put on hold, press HOLD twice. This sets "Exclusive Hold" and the
lighted Line Appearance on other DTerms will be solid red and they can not pick up the
caller you have on hold. The Line Appearance on your phone will still double-flash
green and the caller on hold can be retrieved only from your DTerm.
TRANSFER (TRF)
Press key to place caller on hold and receive "second dialtone" allowing you to dial the
number you want to transfer the caller to.
There are two types of transfers: "Unsupervised" and "Supervised". An Unsupervised
Transfer is when you hang up after dialing the number to transfer the caller to. The caller
then hears the hold music stop and the other line ringing.
A Supervised Transfer is when you stay on the line and announce the caller to the person
you are attempting to transfer the caller to. The caller hears hold music until you hang
up, and at that point, the caller is connected to the person you announced them to.
If the person you are attempting to transfer the caller can't take the call, you press
TRANSFER again. The caller hears the hold music stop and is reconnected with you.
If the person you were attempting to transfer the caller to never hangs up, they now hear
the hold music and you have established what is called a "Broker Call". Using
TRANSFER will allow you to toggle back and forth between the two for as long as
needed. Your display will show you what number you are currently connected to.
CONFERENCE (CNF)
After you have placed a caller on hold using the TRANSFER (not hold) key, you can dial
a second number and when they answer, press the CONFERENCE key and the three of
you will be connected together.
ANSWER (ANS)
Your phone is set for “Prime Line Pickup”, meaning your actual phone number (Line
Appearance number one) will always be selected when you go “off-hook” (pick up the
handset or press SPEAKER). You can then answer any Line Appearance ringing (or
flashing to indicate ringing, rather than on hold) on your phone by pressing its Line
Appearance key.
The ANSWER key eliminates having to hunt for the flashing light. If one is ringing and
flashing, just go off-hook and press ANSWER. If more than one is ringing, it will select
the first in line as laid out on your Line Appearance keys.
