Electra Elite IPK
Document Revision 1
D
term
VSR
17
___________________________________________________________________________________
___________________________________________________________________________________
Show Dterm Recorder Dialog at the start of every call – this option brings forward
the applications record screen every time a call is being recorded.
Prevent user of this station from deleting calls – disables the Delete Key.
Prevent users of this station from pausing or halting recording – disables Pause
and Stop Recording Keys.
Hide the system tray icon for invisible recording – at default a small icon appears
in the system tray and flashes red when recording, this eliminates that indications.
Password – locks access to both of these settings and/or those at the user level.
When making changes to this program area, it is necessary to close the application and
restart it for the changes to take effect.
S
ECTION
8
A
PPLICATION
I
DEAS
In most cases, the customer will already know the key reason why they need to
record their call. Because the NEC D
term
VSR is so cost effective, we have added a
few application ideas that are applicable to most businesses:
Message Taking – Many businesses do not like putting callers through to Voice Mail.
The D
term
VSR is the perfect mini-unified messaging solution. Simply ask the caller
what message detail they would like to leave and instead of writing it down, record the
call and e-mail it to the recipient.
Supervisor Monitoring – use the Silent Monitor feature in conjunction with the D
term
VSR Recorder to listen in and record agent activity.
Shared Use In A Call Center – Many companies want to occasionally record an
Agent’s calls, especially new employees or for new campaigns. The D
term
VSR plug n’
play compatibility is ideal to move around different extensions when required.
Attendant Monitoring – Place an D
term
VSR on the customer’s main answering
position to see how callers are being answered and transferred.
Conference Calls – The D
term
VSR is the perfect way to record conference calls,
especially where a speakerphone is used.
Dictation – The D
term
VSR is a great way to use the telephone handset to dictate
letters or notes for retrieval later or for an assistant to type. Simply allocate a spare
trunk port (not connected) to allow distant end silence.
Order Placement & Credit Control – Use the D
term
VSR in a procurement
department or credit control to ensure verbal transactions or commitments and
promises are recorded.
