NEC Electra Elite IPK Dterm, Owner'S Manual

Page 1: ... may occur causing slight variations When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly ...

Page 2: ...OWNER S GUIDE INT 1048 VSR Document Revision 1 Dterm VOICE SECURITY RECORDER ...

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Page 4: ...ed herein is the property of NEC Unified Solutions Inc and shall not be reproduced without prior written approval of NEC Unified Solutions Inc NEC Unified Solutions Inc has prepared this document for use by its employees customers and service personnel This manual should be read in its entirety before attempting to install the system Nothing contained in this manual shall be deemed to be and this ...

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Page 6: ...ions 3 3 2 Device Performance 4 3 3 Device Firmware 4 3 4 Device Contents Packaging 4 Section 4 Basic Installation 5 4 1 Installing Dterm Voice Security Recorder 5 Section 5 Dterm Voice Security Recorder Application Software 9 5 1 Dterm VSR Software 9 5 2 PC Compatibility 9 Section 6 NEC Dterm Voice Security Recorder User Interface 10 6 1 Tab Options 10 6 1 1 Playback Tab 11 6 1 2 Record Tab 12 6 ...

Page 7: ...____________________________________________________________________ ii Table of Contents ___________________________________________________________________________________ Section 9 Vertical Market Applications 18 Section 10 Installation Limitations 19 ...

Page 8: ...Recorder 3 Figure 3 Hardware Update Wizard 6 Figure 4 Search and Installation Options 7 Figure 5 Software Compatibility Warning 7 Figure 6 Hardware Update Completed 8 Figure 7 Dterm Voice Security Recorder User Interface Option Tabs 10 Figure 8 VSR Playback Tab 11 Figure 9 VSR Record Tab 12 Figure 10 VSR About Tab 13 Figure 11 VSR Options Tab 13 Figure 12 VSR File Management Tab 15 Figure 13 Optio...

Page 9: ...lite IPK ___________________________________________________________________________________ iv List of Figures ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 10: ...s of a USB device that taps across the digital extension pair of a Dterm Digital extension port and software that enables the user to manage their stored calls 1 1 Advantages Of Digital Recording The advantages of Digital Recording over analog handset tap devices are clear H Higher quality recording H Separate channel recording send receive is possible H Automatic start stop of recording when the ...

Page 11: ...hows the connection configuration of the Dterm VSR device and the local desktop PC The Dterm VSR hardware simply connects in line at the telephone user s desktop No power is required because the in line connection is simply a metallic wiring of the in and out connections Dterm VSR does not affect in any way the telephone operation with or without connection of the host PC via USB Figure 1 VSR Conn...

Page 12: ...ce is constructed in a UL94 V 0 black polymer and measures 84mm x 72mm x 25mm or 3 x 2 3 4 x 1 3 1 Device Connections The VSR device has three connectors H One PC USB connector from which the device derives its power and streams all speech and control channel information up to the host PC and the Desktop software application H Two digital telephone line connectors that passively tap across the Dte...

Page 13: ...to maintain the functionality of the telephone The device meets the appropriate FCC and UL requirements required for this type of communications device 3 3 Device Firmware The device is soft up loadable Its firmware is uploaded from the PC driver and Desktop Software application at runtime This allows for easy upgrade and enhancement of the product in the field as required 3 4 Device Contents Pack...

Page 14: ...the NEC installation CD before connecting the telephone interface unit to your PC 2 Connect the USB interface of the Dterm VSR unit to your PC using the USB cable provided 3 Connect the telephone to either port on the Dterm VSR Recorder unit and the other port to the NEC key telephone system The unit is now for recording For Windows 2000 or XP 1 Using the USB cable provided connect the USB interfa...

Page 15: ..._______________ Document Revision 1 Electra Elite IPK 3 Insert the NEC Installation CD in your CD drive and press Next OR If you downloaded the files from the Internet uncheck the Search removable media box select the Include this location box and type the location where you stored the downloaded files e g C My Documents Then press Next Figure 3 Hardware Update Wizard ...

Page 16: ...______________________________________________________________________________ 4 A compatibility warning appears This software has been fully tested but has not yet been submitted to Microsoft for approval Press Continue Anyway to proceed with the installation Figure 4 Search and Installation Options Figure 5 Software Compatibility Warning ...

Page 17: ...ra Elite IPK 5 When the following screen is displayed the necessary device drivers for the NEC telephone interface have been successfully installed Press Finish to close the wizard 6 Run Setup exe on your NEC Installation CD to install the necessary application software on the PC 7 Connect the telephone via the ports on the Dterm VSR Recorder unit and you are ready to record Figure 6 Hardware Upda...

Page 18: ...arting Install shield The CD contains all the appropriate files and installation procedures to operate to this specification including USB device drivers software application and help files A quick start instruction sheet accompanies the Dterm VSR software as well as a pre recorded user guide that steps the user through the various options of the Dterm VSR 5 2 PC Compatibility The Dterm VSR applic...

Page 19: ... Tab Options The Dterm VSR application software has five tabs that allow the user to select features and options The tabs are as follows H Playback allows various playback features of recorded conversations H Record allows control of call recording H About provides software version information H Options set up controls such as recording format H File Management allows the user to manage the disk s...

Page 20: ...the required Caller ID or text in the comments field Playback pause and stop buttons allow playback control The important button allows a user to identify a call as important for future listing purposes or to ensure the recording is never overwritten see file management The X button allows recordings to be manually deleted This option can be disabled at the user level The e mail button generates a...

Page 21: ...eleting the conversation The button with the camera picture allows a user to snapshot record the current conversation to that point while continuing to record the entire conversation This feature is useful in emergency centers where an operator wishes to replay part of a conversation but continue to record Figure 9 VSR Record Tab The Record tab allows the user to view recording levels and to contr...

Page 22: ... Tab Figure 10 VSR About Tab Figure 11 VSR Options Tab The About tab provides information regarding the Dterm VSR version and manufacturing information A link to the NEC Unified Solutions Inc is also provided The Options tab allows the user to select the various set up items of the Dterm VSR The following options are available Automatically starts recording every call starts the recording whenever...

Page 23: ...e user to select the type of file inserted in e mail when the user clicks on the e mail button on the Playback tab This option allows sending of the Dterm VSR format to other users who have the Dterm VSR application or converts to a wav format for replay by any PC Dterm VSR automatically adds the information included in the Caller ID time date and comments field to any e mail Audio Balance allows ...

Page 24: ...make additional adjustments to the use and functionality of the user interface This special configuration program can only be accessed by browsing to the installation location default C Program Files Comvurgent XtRecorder and then clicking on the file circled below The customer takes all responsibility to ensure they are meeting legal requirements User option settings are provided in order to meet...

Page 25: ...ings that can be customized to meet the requirements of the application Display splash screen at the start of every call this selection will remind the user the recording is taking place by splashing a screen with EVERY call NEC Dterm Voice Security Recorder Lock space screen at startup Prevents the user disabling it not applicable used with other applications Figure 13 Options for Additional Adju...

Page 26: ...are applicable to most businesses Message Taking Many businesses do not like putting callers through to Voice Mail The Dterm VSR is the perfect mini unified messaging solution Simply ask the caller what message detail they would like to leave and instead of writing it down record the call and e mail it to the recipient Supervisor Monitoring use the Silent Monitor feature in conjunction with the Dt...

Page 27: ... of communication can be critical when it comes to lease terms and the many options available today Recording calls with the Dterm VSR ensures accuracy of transactions and can be used to clear up misunderstandings after the fact Insurance Agencies timing and accuracy is critical in the insurance field Additionally many insurance agencies are now diversifying and providing financial services as wel...

Page 28: ...term VSR cannot be used on Microsoft 95 or NT desktops these operating systems do not support USB Dterm VSR cannot be installed on Apple Macintosh PC Requirements Dterm VSR currently requires each extension user to have a PC Soon we will be releasing the ability to pool access to devices for back office recording applications Check with your NEC representative for details PC Specification An IBM c...

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Page 31: ...Dterm VOICE SECURITY RECORDER NEC Unified Solutions Inc Document Revision 1 OWNER S GUIDE ...