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Memory Blocks
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Document Revison 1
Electra Elite IPK
1-8-25
ACD/UCD Group Agent Assignment
General Description
Use this Memory Block to specify the Agent Station Number and the Automatic Call
Distribution/Uniform Call Distribution (ACD/UCD) Group Number where each agent is
assigned.
Display
Notes
Programming Procedures
1
Go off-line.
2
Press LK1 + LK8 +
BE
to access the Memory Block.
3
Setting data includes Group no. (1 ~ 4) and Station No. (4 digits max.) Use the dial pad
to enter data.
Agent station number is one of the following:
H
2 digit (00 ~ 99)
H
3 digit (000 ~ 999)
H
4 digit (0000 ~ 9999)
Default Values
Not Specified
4
Press
G
to write Group and Station No. and advance to next Agent number (1 ~ 32).
5
Repeat Steps 3 and 4 for each remaining Agent. The next Memory Block is displayed.
6
Program next Memory Block or press
E
to go back on-line.
Related Programming
M.B. Number
Memory Block Name
1-1-46
Access Code (1-Digit) Assignment
1-1-47
Access Code (2-Digit) Assignment
1-1-48
Access Code (3-Digit) Assignment
1-2-03
2-, 3- or 4-Digit Station Number Selection
1-12-00
ACD/UCD Group Pilot Number Assignment
UCD and ACD cannot be installed in the same system.
System Mode
1
Submode
8
Data No.
25
PC Programming
¦
+AA
Data
No.
2 5 : A G 0 1 / G P _ =
T I M E
D I S P L A Y
Agent
No.
(1
~
32)
Group
No.
(1
~
4)
Station
No.
4 Digits (max.)
Title
Summary of Contents for ElectraElite IPK
Page 2: ...PROGRAMMING MANUAL Stock Number 750825 Document Revision 1 Release 1000...
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