NEC ELITEMAIL CTI, User Manual

Page 1: ...g slight variations from the original printed document When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly ...

Page 2: ...User s Guide EliteMail CTI ...

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Page 4: ...e system instructions Enter 1 for Yes 2 for No Optional playback features The system manager can set up special options for your mailbox to K Play your new messages automatically each time you call the system K Provide additional security by always requiring both a personal ID and a security code to play messages K Identify you automatically when you are using your assigned extension K Tell you ho...

Page 5: ...sistance which identifies subscribers by their last names All callers can use numeric directory assistance which groups subscribers by department location or other categories SPECIAL DELIVERY OPTIONS When you leave an identified subscriber message you can mark it with one or more of these special delivery options Urgent The message is played first before regular messages Private The message cannot...

Page 6: ...group you want then enter 1 4 After the beep record your message The message must be at least 3 seconds long to be delivered To leave a message to several subscribers 1 Leave a message for the first subscriber 2 Enter 6 to stop recording 3 Follow the system instructions to add a subscriber as a message recipient 4 Repeat step 3 for each subscriber you want to receive the message The system tells y...

Page 7: ... Message The system lets you K Redirect a message to another subscriber K Record an introduction to the message K Use special delivery options The system does not let you redirect messages that are designated as private by the original sender otherwise enter the extension number To redirect a message 1 While listening to a message enter 3 9 to interrupt it 2 Spell the last name of the subscriber t...

Page 8: ...tions K Mark it for special delivery K Redirect it to others To modify a message 1 Record a message 2 Enter 4 to stop recording 3 While modifying you can enter 4 to add to the end of the message 5 to listen to it or 6 to rerecord the message 4 Enter when you finish modifying SEE ALSO Leaving a Message on page 2 Redirecting a Message on page 4 Canceling a Message on page 6 ...

Page 9: ...r a set time for example until midnight To keep a message for a longer period you can archive it The system manager can tell you how long your system saves archived messages You can hear your archived messages when you review messages The only difference between archived messages and old messages is that archived messages are typically saved for a longer period o ftime After you listen to your arc...

Page 10: ...te it If you do not want to use a separate busygreeting then record a standard greeting for all situations when you are unavailable For example Hello this is Pat Green I am not available at this time Please leave a message This feature may not be available at your site ALTERNATE GREETING The alternate greeting plays for special occasions such as a vacation A typical alternate greeting is Hello thi...

Page 11: ... your busy greeting Enter 1 forYes 2 for No Changing Your Security Code Your security code prevents others from using your personal ID to listen to your messages Change your security code as often as you like Your security code should be 4 to 10 digits long If you forget your security code call your system manager To change your security code 1 Access your mailbox 2 Enter 7 7 4 to change your secu...

Page 12: ... the call is from a subscriber on an internal extension K Call from caller s name spoken by the caller This response means that the call is from a number outside the system or from an internal extension that is not identified as a subscriber K Enter 1 to take the call or 2 and I ll take a message This response gives you a choice Turn on call transfer before transferring your calls to a different t...

Page 13: ... 2 to turn it off This feature may not be available at your site Changing Call Holding Options The system can hold a call until your extension is available When call holding is turned on and your extension is busy the system asks callers if they want to hold until you are available or to leave a message The system also tells callers how many calls are holding ahead of theirs If your system manager...

Page 14: ... phone enter 7 6 6 5 5 H pager enter 7 6 6 5 6 H spare phone enter 7 6 6 5 7 H fax phone enter 7 6 6 5 8 3 Enter 1 to turn on delivery for that number or 2 to turn off delivery 4 Enter 4 to change the telephone number After you enter a telephone number enter to end the entry 5 Enter 5 to change the schedule and then follow the system instructions Enter 1 forYes 2 for No 6 Enter 6 to change the del...

Page 15: ...or numbered groups enter a 3 digit group number For named groups enter the first three letters of the group s name 4 Record a name for the group Enter when you are finished 5 Enter 1 to make the group an open group or 2 to make it a private group 6 Follow the system instructions to add members to the group You can add them by name or extension number 7 Enter when you are finished adding members 8 ...

Page 16: ...person s last name or enter three wild card numbers for example 1 1 1 to list each group member then choose the member s name you want to delete 5 To confirm your additions or deletions enter 1 6 Enter when you are finished adding or deleting members To change a group name or number 1 Access your mailbox 2 Enter 7 5 5 to change a group name or number 3 Enter the first three letters of the group na...

Page 17: ... remove yourself from automatic directory assistance so that callers cannot learn your extension number To add or remove your name from automatic directory assistance enter 1 when asked to change your directory listing status after changing your recorded name To change your recorded name 1 Access your mailbox 2 Enter 7 7 5 to change your recorded name 3 Follow the system instructions to record you...

Page 18: ...K Enter 3 4 to reply to a message then 3 5 to check the next message K Enter 3 9 to redirect a message After you finish redirecting the message you can enter 3 4 to reply to the original sender After you reply you can enter 3 6 to delete the message When you exit the quick message actions the system saves your message as an old message The system also saves your message as old when you enter 3 5 t...

Page 19: ...your security code 774 Leave a message 5 Turn call transfer off 7642 Review old messages 6 Turn call transfer on 7641 Change setup options 7 Change the telephone number for call transfer 76414 Switch personal greetings 745 Turn call screening options off 76415 Change your standard greeting 746 Add a message group 754 Change your alternate greeting 747 Edit a message group 755 Change your busy gree...

Page 20: ...e x t m e s s a g e o r v i e w M a i n m e n u R P L A Y R e p l a y m e s s a g e T I M E H e a r t i m e a n d d a t e o f m e s s a g e M O R E V i e w m o r e o p t i o n s B A C K V i e w p r e v i o u s m e n u D E L I V D e l i v e r f a x t o n e w p h o n e n u m b e r This option may not be available OLD LVMSG MGR RECORD ACCEPT RECORD If live record is enabled appears during record sess...

Page 21: ... I N G C a l l h o l d i n g o n o f f M O R E V i e w m o r e o p t i o n s B A C K V i e w p r e v i o u s m e n u Groups C R E A T E C r e a t e g r o u p E D I T E d i t g r o u p L I S T L i s t y o u r g r o u p s D E L D e l e t e g r o u p M O R E V i e w m o r e o p t i o n s B A C K V i e w p r e v i o u s m e n u Change fax delivery O N O F F F a x d e l i v e r y o n o f f F A X C h a ...

Page 22: ...I N G E D I T B U S Y G R E E T I N G E D I T F A X G R E E T I N G 4 5 6 7 8 9 GROUPS C R E A T E A G R O U P E D I T Y O U R G R O U P S L I S T Y O U R G R O U P S D E L E T E A G R O U P 4 5 6 7 TRANSFER DELIVERY C H A N G E C A L L T R A N S F E R M E S S A G E D E L I V E R Y 4 5 PERSONAL OPTIONS C H A N G E S E C U R I T Y C O D E R E R E C O R D N A M E R E S P E L L N A M E D I R E C T O ...

Page 23: ...20 Notes ...

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Page 26: ... discretion of NEC America Inc Dterm is a registered trademark of NEC Corporation EliteMail is a trademark of NEC America Inc TeLANophy is a trademark of Active Voice Inc 750232 1 Document Revision 2 For more information contact NEC America Inc 6555 N State Highway 161 Irving TX 75039 2402 www cng nec com ...