G
e n e r a l I n f o r m a t i o n
I
N T R O D U C T I O N
Welcome to EliteMail
™
FMS/VMS digital voice mail. This guide describes the
system’s features and details the steps you need to take to make EliteMail FMS/VMS a
working partner in your day-to-day business. Throughout this guide, you will find
numerous tips and shortcuts designed to help you get the most from EliteMail
FMS/VMS.
Typical system operation is presented here. Be sure to consult with your EliteMail
FMS/VMS System Manager for any special features or functions that may apply to
your particular application.
A
U T O M A T E D
A
T T E N D A N T
The Automated Attendant serves as a receptionist, answering and routing incoming
calls automatically. Callers hear an opening greeting for your company that gives
them instructions and options. If a caller does not know the extension number, the
Automatic Directory can route the call by the person’s name. When your extension
is busy or you are not available to answer the call, EliteMail FMS/VMS can connect
the caller to your voice mailbox automatically.
V
O I C E
M
A I L
A
C C E S S
The EliteMail FMS/VMS system can be accessed 24 hours a day from any touchtone
telephone in or out of your office. Your System Manager has assigned a Personal ID
number to you. You will need this number when calling the EliteMail FMS/VMS
from any phone but your own.
T
H E
C
O N V E R S A T I O N
The NEC EliteMail FMS/VMS system is based upon a conversation about your
voice mailbox. Each time you enter your mailbox, you will be asked a series of
questions relating to these topics:
➤
Checking messages
➤
Leaving messages
➤
Reviewing/redirecting messages
➤
Changing setup options
Answer questions with a simple reply by dialing
1
for
YES
or
2
for
NO
. In addition,
by dialing Quick Key numbers, you may advance directly to a specific topic.
2
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