5. Troubleshooting
Express5800/E120g-M Maintenance Guide
35
Chapter 1 Maintenance
[?]
The keyboard or mouse does not work
Is the cable properly connected?
→
Make sure that the cable is connected to the connector on the front or rear
of the server.
Is BIOS configuration correct?
→
Check the BIOS settings with BIOS Setup Utility.
[?]
Unable to access the hard disk drive
Is the hard disk drive supported by the server?
→
Operation of any device that is not authorized by NEC is not supported.
Is the hard disk drive properly installed?
→
Check the hard disk drive installation status and the cable connections.
[?]
DISK LED blinks
→
When the patrol reading is running, the DISK LED blinks even if the hard disk drive is not being
accessed. If a SATA hard disk drive is used, the LED may stay on.
[?]
The names of the Fibre Channel controllers appear with different names on Device Manager
When N8190-157A/158A/159/160 is used in Windows, a different controller name is displayed per controller
in Device Manager. It is not a problem in operating the system.
To display the correct controller name, run the following command and restart the server.
Windows Server 2012 R2:
C:\Program Files(x86)\EXPRESSBUILDER\repository\013\win\winnt
\drivers
\01_storage\1_ao_03\friendlyname.exe
Windows Server 2012:
C:\Program Files(x86)\EXPRESSBUILDER\repository\013\win\winnt
\drivers
\01_storage\1_ao_02\friendlyname.exe
Windows Server 2008 R2:
C:\Program Files(x86)\EXPRESSBUILDER\repository\013\win\winnt
\drivers
\01_storage\1_ao_01\friendlyname.exe
If using the EXPRESSBUILDER DVD (option), run the following file on the DVD.
Windows Server 2012 R2:
\013\win\winnt\drivers\01_storage\1_ao_03\friendlyname.exe
Windows Server 2012:
\013\win\winnt\drivers\01_storage\1_ao_02\friendlyname.exe
Windows Server 2008 R2:
\013\win\winnt\drivers\01_storage\1_ao_01\friendlyname.exe