NEC EXP801, Maintenance Manual

Page 1: ...ress Server Express5800 Series Express5800 R120g 1M R120g 2M EXP801 EXP802 Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10 112 01 104 02 May 2016 NEC Corporatio...

Page 2: ...f peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information Installation...

Page 3: ...9 2 5 2 Cleaning the keyboard and mouse 19 2 5 3 3 User Support 20 3 1 Maintenance Services 20 3 2 Before Asking for Repair 20 4 Collecting Failure Information 21 4 1 Collecting Event Logs 21 Windows...

Page 4: ...Features 55 1 System BIOS 56 1 1 Starting SETUP 56 1 2 Parameter Descriptions 56 Main 57 1 2 1 Advanced 59 1 2 2 Security 87 1 2 3 Server 94 1 2 4 Boot 100 1 2 5 Save Exit 103 1 2 6 2 Server Configura...

Page 5: ...Collection Utility 133 8 1 Usage 133 9 Universal RAID Utility 134 9 1 Creating Logical Drive of RAID 6 134 10 Express Report Service Express Report Service HTTPS 135 11 Express Report Service MG 136 C...

Page 6: ...Attention This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited actions An...

Page 7: ...nctions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical d...

Page 8: ...1 1 2 Supported Windows OS in Installation Guide Windows for detailed information Notations in this manual Official names of Windows Windows Server 2012 R2 Widnows Server 2012 R2 Standard Widnows Ser...

Page 9: ...Avago Technologies in the United States and or other countries Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of th...

Page 10: ...ce this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the Intel Corporation nor the names of its contri...

Page 11: ...MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQU...

Page 12: ...LAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOTLIMITED TO PROCUREMENT OF SUBSTITU...

Page 13: ...this manual contact your sales 4 representative Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your 5 operations The sample values used in this manual ar...

Page 14: ...t information about the location where a failure occurred and its cause when the server malfunctions See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of pro...

Page 15: ...and Regulatory Notices Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server has hard disk d...

Page 16: ...1 Relocation and Storage Express5800 R120g 1M R120g 2M Maintenance Guide 16 Chapter 1 Maintenance Note Check and adjust the system clock before operating after relocating or storing the server...

Page 17: ...s of the server and peripheral devices on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that help...

Page 18: ...riodically back up the data on HDD If a RAID system has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilt required due to HDD fai...

Page 19: ...old or lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wip...

Page 20: ...e occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the...

Page 21: ...s occurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data 4...

Page 22: ...4 Collecting Failure Information Express5800 R120g 1M R120g 2M Maintenance Guide 22 Chapter 1 Maintenance 2 Click Control Panel from Settings 3 Click View event logs under System and Security...

Page 23: ...Application records events related to running applications Security records events related to security System records events that occur in Windows system components 5 Click Save All Events As from Ac...

Page 24: ...ntrol Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows...

Page 25: ...or system stall occurs restart Windows and then follow the procedure below Windows Server 2012 R2 Windows Server 2012 4 2 1 1 Click Search on Charms Bar You can also use Run feature by right clicking...

Page 26: ...ocess Dump File in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file will be saved to acquire necessary information You can specify any location for saving the dia...

Page 27: ...can be linked with UPS using BIOS Setup Utility Have you pressed POWER Switch aftter the STATUS LED turns off When power cord is connected the initialization of EXPRESSSCOPE Engine 3 BMC starts During...

Page 28: ...stem then restart the server Check if the value specified for Power Threshold Pa is appropriate for normal startup To operate the server with Shutdown System being enabled the value of Power Threshold...

Page 29: ...herboard Check if EXPRESSBUILDER is for this computer or if the motherboard has failed Contact your sales representative Failed to find a file Update Internal Flash Memory by using EXPRESSBUILDER DVD...

Page 30: ...s technet microsoft com en us library jj574225 aspx Unable to install OS Is the hard disk drive properly installed Make sure that the hard disk drive is installed securely and that cables are properly...

Page 31: ...t key when installing Windows Server 2008 R2 with the Backup DVD ROM If you use an installation media other than the Backup DVD ROM you are requested to enter the product key two times in total during...

Page 32: ...nt upon shutdown No problems for system operation For details refer to the website below http support microsoft com kb 975777 en us Windows has been installed as Workgroup although the installation op...

Page 33: ...Microsoft HTML Application Host If it does not start associate the file type with Microsoft HTML Application Host by using the following steps 1 Click Run in Start Menu 2 Type windir system32 mshta e...

Page 34: ...correct slot Are the hard disk drives properly installed Install the hard disk drives properly Is the SAS cable connected to the hard disk drive correctly Connect the SAS cable properly Is a cartridge...

Page 35: ...the same capacity as that of the faulty hard disk drive Is the logical drive RAID0 RAID0 cannot be rebuilt because it has no redundancy Unable to automatically rebuild the RAID array Did you wait for...

Page 36: ...ltage is low Check the cache mode current value about 12 hours later BBU in re learn cycle Displayed when battery is being refreshed Check cache mode current value about 12 hours later Reconstruction...

Page 37: ...onnected Make sure that the interface cables and power cord are properly connected Also make sure that the cables are connected in the correct order Is the power on order correct When the server has a...

Page 38: ...rs 01_storage 1_ao_02 friendlyname exe Windows Server 2008 R2 C Program Files x86 EXPRESSBUILDER repository 012 win winnt drivers 01_storage 1_ao_01 friendlyname exe If using EXPRESSBUILDER run the fo...

Page 39: ...e you installed Adobe Reader to your computer To read the manuals install Adobe Reader in your computer Is your browser Internet Explorer When the message saying Internet Explorer has stopped is shown...

Page 40: ...ndow If you accidentally format it you can recover by performing the Update command again The following message appears on the right bottom of screen Device driver software was not successfully instal...

Page 41: ...uncoil a thick paper clip and insert it into Eject Hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use toothpicks plastic pin and other fragile pins If you...

Page 42: ...es you cannot recover the Windows system 6 1 Recovery of Windows Server 2012 R2 and Windows Server 2012 If the Windows does not start normally you can recover it using the feature of the Windows insta...

Page 43: ...that no processing is in progress when resetting the server 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Usually do not press this switch To reset the BM...

Page 44: ...7 Resetting and Clearing the Server Express5800 R120g 1M R120g 2M Maintenance Guide 44 Chapter 1 Maintenance R120g 1M R120g 2M BMC RESET Switch BMC RESET Switch...

Page 45: ...old POWER Switch of the server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power...

Page 46: ...Setup Utility SETUP by using the jumper switch Tips Usually use BIOS Setup Utility SETUP to recover the settings to the factory settings Load Setup Defaults To clear the password or the NVRAM use the...

Page 47: ...y Notices Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For de...

Page 48: ...l Optional Devices in User s Guide to remove Top Cover 2 Locate Clear Password Jumper 3 Change the jumper switch to the Clear position 4 Close Top Cover and press POWER Switch 5 POST halts with the fo...

Page 49: ...fter turning off the server or restarting the server run System Diagnostics as follows 1 Run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu For details see Chapter 2 5 Details of EXPRESS...

Page 50: ...te window Test summary window Shows the results of each test Move the cursor and press Enter key on the cursor line to display the details of the test If an error is detected by System Diagnostics the...

Page 51: ...on screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect FAT formatted rem...

Page 52: ...rn on the server 2 Press F4 key while the message below appears Press F2 SETUP F3 Internal flash memory F4 ROM Utility F12 Network Tips If boot mode is Legacy Offline Tools are launched by pressing th...

Page 53: ...resentative if a trouble that requires Off line Maintenance Utility occurs Off line Maintenance Utility has the following features IPMI Information Viewer Displays System Event Log SEL Sensor Data Rec...

Page 54: ...connector on management LAN port If Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector To use the remote KVM Remote Management Extension License N8115 04 is requir...

Page 55: ...s the RAID configuration utility installed in the server 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 6 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 7 NEC E...

Page 56: ...TUP F3 Internal Flash Memory F4 ROM Utility F12 Network a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also s...

Page 57: ...n UEFI Spec Version Display only Shows the UEFI Spec version that BIOS supports Memory Information Total Memory Display only Shows the total capacity of installed memory System Language English Fran a...

Page 58: ...nfigured Check the system clock monthly Additionally if you implement the server in a system that requires highly accurate time use of a time server an NTP server is recommended If the system time bec...

Page 59: ...the menus that show a to their left select a menu and press the Enter key to display its submenu When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note The Network Stack Config...

Page 60: ...r Adjacent Cache Line Prefech Disabled Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disable Bit Disabled Enabled Enable or disable Execute Disable Bit feat...

Page 61: ...and VT d The X2APIC feature must be enabled when using an OS shown below Windows Server 2012 Windows Server 2012 R2 The X2APIC feature must be disabled when using an OS shown below Windows Server 200...

Page 62: ...n when the processor 1 supports Intel 64 architecture Hyper Threading Display only Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Display only Shows the...

Page 63: ...C State of processor EIST Disabled Enabled Enable or disable the Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy...

Page 64: ...ing frequency dynamically Uncore Frequency Coordination Disabled Enabled Enable or disable the feature that adjusts the operating frequency of Uncore in each processor This option is displayed when Un...

Page 65: ...to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are reconfigured Memory Frequency Limit Auto 1333 MHz 1600 MHz...

Page 66: ...RAS Mode Independent Mirroring Lock Step Sparing Specify the memory RAS mode Refer to Chapter 2 1 9 3 Memory RAS Feature in User s Guide Patrol Scrub Disabled Enabled Enable or disable a memory RAS f...

Page 67: ...e sparing feature is available in the current memory configuration and Sparing is specified for Memory RAS Mode Lock Step Display only Supported is shown when the Lock Step feature is available in the...

Page 68: ...eporting Onboard VGA is excluded 4GB PCI Hole Granularity 3 GB 2 GB 1 GB Specify the size of the address space for the PCI device Above 4GB Decoding Disabled Enabled Enable or disable the function tha...

Page 69: ...nboard LAN controller This option is fixed to Enabled if Shared LAN is set to Enabled for off line tools LANX Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard LAN Thi...

Page 70: ...on Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specify the upper limit of the link speed of onboard PCI devices PCIXX Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT s Specify the upper limit of the...

Page 71: ...ocessor configuration QPI Frequency Limit Auto 6 4 GT s 8 0 GT s 9 6 GT s Specify the upper limit of the QPI link speed VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Di...

Page 72: ...s on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Description SATA Information SATA Mode Disabled...

Page 73: ...SATA Information submenu For details about the options see the table below Option Parameter Description SATA Port0 Display only Shows a device connected to each port Not Present is shown when no devi...

Page 74: ...hen the Start Unit command is issued to a USB device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when the Control Bulk or Interrupt Transfer command is issued to the USB Co...

Page 75: ...Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial...

Page 76: ...e that supports this feature must be connected If the connected device does not support this feature the serial ports will fail to return from halt state Console Redirection Settings BIOS Redirection...

Page 77: ...screen shown below For details about the options see the table below Option Parameter Description Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is set to Enabled...

Page 78: ...eter Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below c...

Page 79: ...g 2M Maintenance Guide 79 Chapter 2 Useful Features 1 Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Para...

Page 80: ...is stored by default Enable DHCP Disabled Enabled Enable or disable the DHCP server Initiator IP Address IP Address Specify the IP address of the initiator This item is not displayed when Enabled is s...

Page 81: ...ers between 12 and 16 digits Specify the CHAP secret This item is displayed when CHAP is selected for Authentication Type CHAP Status Display only Displays the status of the CHAP secret This item is d...

Page 82: ...tion Parameter Description Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Save the current setting and return to the iSCSI Configuration sub...

Page 83: ...ange Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and ret...

Page 84: ...s 9 UEFI Driver Configuration submenu Option Parameter Description UEFI Driver Name This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded The on screen men...

Page 85: ...Configuration MAC XXXXXXXXXXXX submenu Option Parameter Description Create new VLAN VLAN ID 0 4094 Specify VLAN ID Priority 0 7 Specify VLAN Priority Add VLAN Add VLAN Configured VLAN List VLAN ID x P...

Page 86: ...atures b Driver Health submenu Option Parameter Description UEFI Driver Name Display only Displays the status of the UEFI driver This item is displayed when the onboard LAN controller or a UEFI driver...

Page 87: ...the Enter key to show its submenus Then configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the passw...

Page 88: ...ight or user right Security Configuration Password On Boot Disabled Enabled Enable or disable the feature that requires a password entry on boot This option can be selected When Administrator Password...

Page 89: ...Secure Boot Disabled Enabled Enable or disable the Secure Boot function You can enable it by registering the key Secure Boot Mode Standard Custom Set it to Custom to add delete the key Invalid Signatu...

Page 90: ...DB DBX and DBT You can execute this section only when you set Provision Factory Default keys to Enabled Save All Secure Boot Variables Save all keys and signature databases PK KEK DB DBX and DBT in an...

Page 91: ...ntenance Guide 91 Chapter 2 Useful Features 2 Trusted Computing submenu From the Security menu select Trusted Computing and then press the Enter key to display the menu screen shown below If you enabl...

Page 92: ...to Enabled Platform Hierarchy Disabled Enabled Enable or disable Platform Hierarchy This item can be selected if TPM Support is Enabled Storage Hierarchy Disabled Enabled Enable or disable Storage Hi...

Page 93: ...2 Useful Features Option Parameter Description VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Directed I O feature Virtualization of I O feature This option is displayed...

Page 94: ...rted when a PCIe Uncorrectable error is detected and PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should operate if an FRB level 2 err...

Page 95: ...ion is set to Disabled OS booting continues regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST...

Page 96: ...This parameter is automatically changed to Disabled after the measurement Always The power is measured at every POST execution If the following hardware is added changed specify One Time and execute...

Page 97: ...play only Shows the serial number of the system Chassis Part Number Display only Shows the part number of the chassis Chassis Serial Number Display only Shows the serial number of the chassis Onboard...

Page 98: ...f seconds The minimum configurable time may be changed from the factory set value The minimum configurable time is displayed when executing Load Setup Defaults This menu appears when Power ON Delay Ti...

Page 99: ...status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC power is ON Off On On Halting DC power is also OFF Off Off On Forced shutdown Off On On Continue pressi...

Page 100: ...e time until F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode This option can be selected when Secure Boot is set to Disabled Select UEFI for the following OS Windows Server 2...

Page 101: ...VD device 2 2 2 Boot Option 2 Removable Removable Priorities Boot Option 1 Removable device 1 3 Removable Priorities Boot Option 2 Removable device 2 4 3 Boot Option 3 HDD HDD Priorities Boot Option 1...

Page 102: ...ls of Remote Management Extended License Tips If the boot mode is UEFI the device information that the installation OS has registered is displayed in HDD Priorities The model number of the hard disk m...

Page 103: ...nges and Power Off The SETUP utility closes with all the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The S...

Page 104: ...guration 1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the server...

Page 105: ...ge parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 2 EXPRESSSCOPE Engine 3 for details b ECO You can view or set information concerning ME Management Engine See C...

Page 106: ...o BMC See Chapter 2 2 3 Configuration Menu for details b Clear SEL You can erase SEL System Event Log of BMC See Chapter 2 2 4 Clear SEL for details c Reset You can reset BMC without changing configur...

Page 107: ...r Management You can manage users who use BMC See Chapter 2 2 3 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See Chapter 2 2 3 3 Ma...

Page 108: ...Duplex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address Display MAC Address of...

Page 109: ...orts this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC LAN the system OS LAN port also transmits or receives data Thus the network performance may be reduce...

Page 110: ...Blank Authentication Password Set the authentication password for Active Directory 5 7 Blank User Domain Name Specify the user domain name 5 8 Blank Timeout Specify timeout period for connection with...

Page 111: ...ned for other number are not allowed 3 Up to 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User who...

Page 112: ...e Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject S...

Page 113: ...lert Test Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters incl...

Page 114: ...nable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error...

Page 115: ...guage Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number o...

Page 116: ...verage power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 Configuration...

Page 117: ...nce Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 7 0 Configuration Initialization Initialize configuration Paramete...

Page 118: ...ey Specify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository...

Page 119: ...cessing and returns to BMC Configuration menu Enter key Clears SEL 2 5 Reset If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message Reset...

Page 120: ...onfirmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the defau...

Page 121: ...ee EXPRESSSCOPE Engine3 User s Guide or NEC ESMPRO Manager online help 3 1 Supported OS The power control feature is available for the following OSs Windows Server 2008 R2 Standard x64 Windows Server...

Page 122: ...ty RAID Viewer raidcmd Controller RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Drive Group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a co...

Page 123: ...and display levels Universal RAID Utility Item Setting values of Off line Utility Display levels of Universal RAID Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read prio...

Page 124: ...apter 2 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear Windows Application After installing Starter Pack in the server you can run EXPRESSBUILDER as a Windows application Run NEC EXPRES...

Page 125: ...Menu shown in 2 Home Menu appears when you choose OS installation or no key is pressed Tool Menu shown in 3 Tool Menu appears when you choose Tool menu Normal mode Usually choose this mode when runnin...

Page 126: ...ithout installing Windows choose Manual Selection in the step 1 of Setup b Utilities Starts a utility in EXPRESSBUILDER For details see Chapter 2 5 3 Utilities in EXPRESSBUILDER c Versions Shows the v...

Page 127: ...obe Reader to your computer to read the manuals b Versions Shows the versions of the included software drivers and EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pac...

Page 128: ...ernal Flash Memory and initializes formats it All data on Internal Flash Memory is deleted b Update Copies the data of EXPRESSBUILDER DVD or other media to Internal Flash Memory The data is overwritte...

Page 129: ...rver Connecting the management LAN port to your network enables you to do the following from a remote site by using a web browser and SSH client Managing the server Operating KVM keyboard video and mo...

Page 130: ...Maintenance Guide 130 Chapter 2 Useful Features 7 NEC ESMPRO 7 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService In...

Page 131: ...2 NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC ES...

Page 132: ...ions to this server s BMC For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 7 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the versions...

Page 133: ...You can collect the server information Product Info for maintenance by using this utility 8 1 Usage Run the stdclct collect exe included in the installation folder of this utility This utility is usu...

Page 134: ...B RAID 0 1 5 6 N8103 179 RAID Controller 2GB RAID 0 1 5 6 For information about installing Universal RAID Utility see Universal RAID Utility in Installation Guide Windows See Universal RAID Utility Us...

Page 135: ...0g 2M Maintenance Guide 135 Chapter 2 Useful Features 10 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Se...

Page 136: ...G Express5800 R120g 1M R120g 2M Maintenance Guide 136 Chapter 2 Useful Features 11 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guid...

Page 137: ...ist of error messages for errors detected by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electric Power Temperature and Processor U...

Page 138: ...isabled Press F1 to resume F2 to setup Messages indicating a memory error in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed and that DIMM1 has been forcibly started up T...

Page 139: ...erver Start SETUP and then setup each item again 8020 BIOS update error BIOS update failed Try BIOS update again 8021 Recovery jumper is set but recovery images is not found Recovery jumper is set but...

Page 140: ...error was detected in CPU1_DIMM7 A008 Memory Error detected in CPU1_DIMM8 An error was detected in CPU1_DIMM8 A009 Memory Error detected in CPU1_DIMM9 An error was detected in CPU1_DIMM9 A00A Memory E...

Page 141: ...he same message is displayed again contact your sales representative A804 Latest memory module is corrupted Failure on BIOS Flash ROM was detected Contact your sales representative AE01 CPU1_DIMM1 has...

Page 142: ...l memory is currently disabled this DIMM was forcibly enabled AE83 CPU1_DIMM3 with error is enabled An error in CPU1_DIMM3 was detected but because all memory is currently disabled this DIMM was forci...

Page 143: ...2_DIMM8 with error is enabled An error in CPU2_DIMM8 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE95 CPU2_DIMM9 with error is enabled An error in CPU2_DIM...

Page 144: ...C PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 2C B217 PCI Slot 3C PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 3C B218 PCI Slot 1D PCIe Link...

Page 145: ...the range A system voltage abnormality was detected C040 SROM data read error An error was detected while reading data on SROM C061 1st SMBus device Error detected An error was detected on 1st SM Bus...

Page 146: ...1B BMC Mezzanine card is not found BMC Mezzanine card is not installed Contact your sales representative C11C BMC Mezzanine partition is invalid A format error was detected in BMC Mezzanine card C11D...

Page 147: ...hardware information is incompatible Unplug the power cord wait for at least 30 seconds then restart the server C501 ME is in Recovery Mode Intel Node Manager is Recovery Mode Unplug the power cord wa...

Page 148: ...ode cause and action If the same error appears even if the action is performed contact your sales representative Beep code Description Action 1 3 3 1 No DIMMs are installed Check if DIMMs are properly...

Page 149: ...ng BIOS SETUP MENU Starting up BIOS SETUP MENU This is not an error This message will disappear when SETUP operation is completed Waiting for normal temperature A temperature abnormality was detected...

Page 150: ...Upper Critical Processor Voltage Lower Non Critical Processor Voltage Upper Non Critical Processor Voltage Lower Critical Processor Voltage Upper Critical BaseBoard Voltage Lower Non Critical BaseBoar...

Page 151: ...al CPU2 DIMM Area Temperature Upper Non Critical CPU2 DIMM Area Temperature Lower Critical CPU2 DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Co...

Page 152: ...d for CPU1 DIMM7 CPU1 DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM8 CPU1 DIMM9 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM9 CPU1 DIMM10 Uncorrectable E...

Page 153: ...t occurred while servicing system management interrupts Soft Power Control Failure Power on is inhibited IPMI Watchdog timer timeout Power off A watchdog timer timeout occurred IPMI Watchdog timer pre...

Page 154: ...cted The cooling fan has failed or is clogged Contact your sales representative System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear FAN4 Lower Non Critical System Rear...

Page 155: ...r detected on the device Device CdRom0 during the paging operation When installing an OS This event may be registered in the event viewer but this does not affect system operation 129 megasas2 Warning...

Page 156: ...ct As a result the port is being started as an IB port unless the port is ETH only This may cause a connection problem if the other side is an ETH port Reason and suggestion to fix This problem may ha...

Page 157: ...ontrolSet Services SNMP Parameters TrapConfigur ation When installing an OS If this event is logged only when SNMP is enabled and does not occur repeatedly there is no problem with system operation Go...

Page 158: ...rosoft Windows WMI Error Event provider MLNXProvider attempted to register query select from MLNX_NetAdapterStatusEvent whose target class MLNX_NetAdapterStatusEvent in root standardcimv2 mlnx namespa...

Page 159: ...s could not be established When running the system If this event is not registered after the Internet connection is established there is no problem in system operation 201 Microsoft Windows DeviceSetu...

Page 160: ...may cause a connection problem if the other side is ETH port Reason and suggestion to fix This problem may happen since the computer is connected back to back or the cable is unplugged For solving thi...

Page 161: ...oft s update program on the following site http support microsoft com kb 2925479 7023 Service Control Manager Error The Network List Service terminated with the following error The device is not ready...

Page 162: ...stalling an OS and does not occur repeatedly there is no problem in system operation 200 Microsoft Windows DeviceSetupManager Warning A connection to the Windows Update service could not be establishe...

Page 163: ...ystem or applying Starter Pack This event does not affect system operation 4 l2nd Warning QLogic BCM57800 xx The network link is down Check to make sure the network cable is properly connected When st...

Page 164: ...ror on NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter When installing an OS This event does not affect system operation 1004 IPMIDRV Warning The IPMI device d...

Page 165: ...this computer To configure ASP NET by running IIS install or enable IIS and then register the ASP NET again by using aspnet_regiis exe i When installing NET Framework 4 0 This event does not affect sy...

Page 166: ...ress from the network by the DHCP Server for the Network Card with network address MAC accress The following error occurred 0x79 Your computer will continue to try and obtain an address on its own fro...

Page 167: ...bs created by using Visual Basic Script Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi...

Page 168: ...s_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h20 oinparams requestdatasize 0 Fire IPMI Command...

Page 169: ...xecmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 degrees C case 6 units2 Watts case else units2 Refer to IPMI...

Page 170: ...on ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmeth...

Page 171: ...sher AddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse N...

Page 172: ...A built in flash memory that stored EXPRESSBUILDER as standard You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management...

Page 173: ...Express5800 R120g 1M R120g 2M Maintenance Guide 173 Chapter 3 Appendix 5 Revision Record Document Number Date Issued Description 10 112 01 104 01 April 2016 Newly created 10 112 01 104 02 May 2016 Th...

Page 174: ...1M R120g 2M Maintenance Guide May 2016 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2016 The contents of this manual may not be copied or altered without the prior...