4. Collecting Failure Information
Express5800/R120g-1M, R120g-2M Maintenance Guide
26
Chapter 1 Maintenance
Windows Server 2008 R2
4.2.2
1. Click
Run
from
Start
menu.
2. Type
msinfo32.exe
in
Open
, and then click
OK.
3.
System Information
starts.
4. Click
Export
from
Files
menu.
5. Type a file name to save in
File Name
, and then Click
Save.
4.3
Collecting User-Mode Process Dump
The user-mode process dump is the failure information related to application errors.
For details, see
Chapter 1 (6.2 How to Create a User-Mode Process Dump File)
in "
Installation Guide
(Windows)
".
4.4
Collecting Memory Dump
If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location
for saving the diagnostic information. For details, see
Chapter 1 (6.1 Specifying Memory Dump Settings
(Debug Information))
in "
Installation Guide (Windows)
".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is
in operating normally will affect the system operation.
Important A message indicating insufficient virtual memory may appear when
restarting the system due to an error. Ignore this message and proceed.
Restarting the system may result in an inability to properly dump the data.
