5. Troubleshooting
Express5800/R120g-1M, R120g-2M Maintenance Guide
29
Chapter 1 Maintenance
Error [Message ID:Z3002]:
Failed to detect a DVD drive or a flash drive.
Action: Check if hardware is properly connected.
Error [Message ID:Z3003]:
Failed to read a file.
Action: Check if the DVD is damaged.
Is a message popped up?
→
Take an appropriate action depending on the message.
Message
Action
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to restart the computer.
Update Internal Flash Memory by using
EXPRESSBUILDER DVD that supports this
server.
Failed to get the hardware parameters on the
motherboard.
Check if EXPRESSBUILDER is for this computer or if
the motherboard has failed.
Contact your sales representative.
Failed to find a file.
Update Internal Flash Memory by using
EXPRESSBUILDER DVD that supports this
server.
Failed to open a file.
Failed to get the parameters of a file.
Failed to write a file.
Failed to copy a file.
An undefined error occurred.
Contact your sales representative.
[?]
While running EXPRESSBUILDER, the server reboots after a certain time has elapsed
Is
Boot Monitoring
enabled?
→
Boot Monitoring
option of BIOS SETUP must be disabled during running EXPRESSBUILDER.
[?]
Unable to start EXPRESSBUILDER DVD
Are BIOS settings correct?
→
Configure the boot order in BIOS SETUP so that the optical disk drive will be the first to start up.
Is a DVD media damaged?
→
Prepare a new DVD media, create a EXPRESSBUILDER DVD, and try again.
