5. Troubleshooting
Express5800/R120g-1M, R120g-2M Maintenance Guide
31
Chapter 1 Maintenance
Have you configured the RAID controller?
→
For a RAID system, use EXPRESSBUILDER or RAID Configuration Utility (Off-line Utility) to properly
configure the RAID controller before installing OS.
Have you created a logical drive?
→
For a RAID system, create a logical drive using EXPRESSBUILDER or a RAID Configration Utility
(Off-line Utility) to install OS.
[?]
Unable to install Windows
Have you checked precautions for installation?
→
For installing OS, see
Installation Guide (Windows)
.
[?]
A product key is not requested
Is the OS installation disc the Backup DVD-ROM (Windows Server 2008 R2)?
→
You do not need to type the product key when installing Windows Server 2008 R2 with the Backup
DVD-ROM. If you use an installation media other than the Backup DVD-ROM, you are requested to
enter the product key two times in total, during the OS setup process and End User License Agreement
window that appears after the OS installation is complete. Enter the product key according to the
messages .
[?]
The following devices are indicated as faulty devices in Server Core installation of Windows
•
SM Bus Controller
•
Base System Device
•
System Interrupt Controller
•
Performance
Counters
•
PCI Simple Communications Controller
•
PCI
Device
•
Universal Serial Bus Controller (only Windows Server 2008 R2)
→
There is no operational problem.
[?]
The following message appears when installing OS
→
The USB optical disk drive is connected to USB 3.0 port. Connect an optical disk drive to USB2.0 port.
See
Chapter 1
(
4. Names and Features of Component
) in
User’s Guide
.
