5. Troubleshooting
Express5800/R120g-1M, R120g-2M Maintenance Guide
37
Chapter 1 Maintenance
[?]
Event ID510: The following event to prompt battery refresh is logged if additionally battery for RAID
controller has not been refreshed for one year from beginning of use. (W, X: Number of RAID controller)
Event source : raidsrv
Event ID
: 510
Type :
Warning
Description : [CTRL: W (ID=X)]
Battery needs to be refreshed.
→
Additional battery for RAID controller is not refreshed automatically except for the first time. However, it
is recommended to perform battery refresh once a year as guideline for stable operation of battery. Use
Universal RAID Utility to perform battery refresh manually. For details, see
Universal RAID Utility User's
Guide
in EXPRESSBUILDER.
5.7
Problem of Internal Devices and Other Hardware
[?]
Unable to access the internal or external devices
Are cables properly connected?
→
Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
Is the power-on order correct?
→
When the server has any external devices connected, power on the external devices first, then the
server.
Have you installed drivers for connected optional devices?
→
Refer to the manual that comes with the device to install its driver.
Is optional board settings correct?
→
Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?]
The keyboard or mouse does not work
Is the cable properly connected?
→
Make sure that the cable is connected to the connector on the front or rear
of the server.
Is BIOS configuration correct?
→
Check the BIOS settings with BIOS Setup Utility.
[?]
Unable to access the hard disk drive
Is the hard disk drive supported by the server?
→
Operation of any device that is not authorized by NEC is not supported.
Is the hard disk drive properly installed?
→
Check the hard disk drive installation status and the cable connections.
