Problem Solving 5-3
Troubleshooting Checklists
The following subsections provide troubleshooting checklists for problems that occur at
initial system startup, when you run new application software, and after the system
hardware and software have been running correctly.
Initial System Startup
Incorrect installation or configuration usually causes problems that occur at initial
system startup. Hardware failure is a less frequent cause. If you have problems during
initial system startup, check the following:
!
Are the system power cords properly connected to the system and plugged into a
NEMA 5-15R outlet (100-120 Vac), a NEMA 6-15R outlet (200-240 Vac), or an
UPS that meets the power specifications of the system?
!
Is AC power available at the wall outlet?
!
Is the processor cover closed properly? A power interlock switch detects if the
processor cover is open. If the processor cover is not closed properly power is not
supplied to the server system.
!
Is the power on/off push-button switch on the front panel in the ON position (power
on LED should be lit)?
!
Are all cables correctly connected and secured?
!
Are all the PCI option boards fully seated in their connector slots on the system
board?
!
Are all jumpers and switch settings on option boards and peripheral devices correct?
If applicable, ensure that there are no conflicts; for example, two option boards
sharing the same interrupt.
!
Are the processors fully seated in their slots on the system board? Refer to the
Processors
subsection of
Upgrading Your System
in chapter 4 for installation
instructions?
!
Are all DIMMs fully seated and installed correctly? Refer to the
DIMMs
subsection
of
Upgrading Your System
in chapter 4 for installation instructions.
!
Are all option boards and disk drives installed correctly? Refer to the
Options
Boards
and
Hard Disk Drives
subsections of
Upgrading Your System
in chapter 4 for
installation instructions.
!
Is the system hard disk drive properly formatted or defined?
!
Is the operating system properly loaded? Refer to the operating system
documentation.
!
Are all drivers properly installed? For information about installing drivers, refer to
your
Network Operating System Configuration Guide
.
Summary of Contents for Express5800/140Hb
Page 1: ... S e r v i c e G u i d e EXPRESS5800 140Hb ...
Page 2: ......
Page 3: ... S e r v i c e G u i d e EXPRESS5800 140Hb ...
Page 10: ...viii Contents ...
Page 18: ...xvi Using This Guide ...
Page 48: ...1 30 System Overview ...
Page 64: ...2 16 Setting Up the System Figure 2 10 Connecting the AC Power Cord to the Server ...
Page 98: ...3 28 Configuring Your System ...
Page 101: ......
Page 176: ...4 76 Disassembly and Reassembly ...
Page 200: ...5 24 Problem Solving ...
Page 201: ...6 Illustrated Parts Breakdown Exploded View Field Replaceable Units ...
Page 211: ...A Technical Specifications Server Unit ...
Page 214: ...A 4 Technical Specifications ...
Page 220: ...B 6 Interrupt Request PCI IRQ Device I O Port Address Assignments ...
Page 231: ...D ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes ...
Page 234: ...D 4 ROMPilot BIOS Error Codes ...
Page 235: ...E Connectors Overview External Device Connector Pin Information ...
Page 250: ...10 Glossary ...
Page 256: ...Index 4 ...
Page 257: ...xx ...
Page 258: ... 456 01547 000 ...