Problem Solving 5-3
Troubleshooting Checklists
The following subsections provide troubleshooting checklists for problems that occur at
initial system startup, when you run new application software, and after the system
hardware and software have been running correctly.
Initial System Startup
Incorrect installation or configuration usually causes problems that occur at initial
system startup. Hardware failure is a less frequent cause. If you have problems during
initial system startup, check the following:
!
Are the system power cords properly connected to the system and plugged into a
NEMA 5-15R outlet (100-120 Vac), a NEMA 6-15R outlet (200-240 Vac), or an
UPS that meets the power specifications of the system?
!
Is AC power available at the wall outlet?
!
Are two or more power supplies installed properly after installation of the optional
8-way upgrade kit?
!
Is the front bezel of the server mounted properly? A sensor to detect if the cover is
open monitors the front bezel. If the bezel is not mounted properly power is not
supplied to the server system.
!
Is the power on/off push-button switch on the front panel in the ON position (power
on LED should be lit)?
!
Are all cables correctly connected and secured?
!
Are all the PCI option boards fully seated in their connector slots on the system I/O
board?
!
Are all jumpers and switch settings on option boards and peripheral devices correct?
If applicable, ensure that there are no conflicts; for example, two option boards
sharing the same interrupt.
!
Are the processors fully seated in their slots on the baseboard or CPU boards? Refer
to the
Processors
subsection of
Upgrading Your System
chapter 4 for installation
instructions?
!
Are all DIMMs fully seated and installed correctly? Refer to the
DIMMs
subsection
of
Upgrading Your System
chapter 4 for installation instructions.
!
Are all option boards and disk drives installed correctly? Refer to the
Options
Boards
and
Hard Disk Drives
subsections of
Upgrading Your System
chapter 4.
!
Is the system hard disk drive properly formatted or defined?
!
Is the operating system properly loaded? Refer to the operating system
documentation.
!
Are all drivers properly installed? For information about installing drivers, refer to
your
Network Operating System Configuration Guide
.
Summary of Contents for Express5800/180Ra-7
Page 1: ... U s e r s G u i d e EXPRESS5800 180Ra 7 ...
Page 2: ...xxx ...
Page 3: ... U s e r s G u i d e EXPRESS5800 180Ra 7 ...
Page 10: ...viii Contents ...
Page 94: ...3 28 Configuring Your System ...
Page 134: ...4 40 Upgrading Your System A B C Figure 4 43 Recabling the SCSI Interface Cable ...
Page 166: ...4 72 Upgrading Your System ...
Page 206: ...5 40 Problem Solving ...
Page 207: ...A Specifications Basic System Unit BSU Disk Expansion Unit DEU ...
Page 212: ...A 6 Specifications ...
Page 218: ...B 6 Interrupt Request PCI IRQ Device I O Port Address Assignments ...
Page 229: ...D ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes ...
Page 232: ...D 4 ROMPilot BIOS Error Codes ...
Page 242: ...10 Glossary ...
Page 246: ...4 Equipment Log ...
Page 250: ...Index 4 ...
Page 251: ...xx ...
Page 252: ... 456 01516 000 ...