vi Contents
5 Problem Solving
Problem Solving ........................................................................................................................ 5-2
Static Precautions....................................................................................................................... 5-2
Troubleshooting Checklists ....................................................................................................... 5-3
Initial System Startup ...................................................................................................... 5-3
Running New Application Software ............................................................................... 5-4
After System Has Been Running Correctly..................................................................... 5-5
Diagnostic Procedures ............................................................................................................... 5-6
Error Checking ................................................................................................................ 5-6
Troubleshooting Guide.................................................................................................... 5-6
Preparing the System for Diagnosing Problems ................................................. 5-6
Monitoring POST ............................................................................................... 5-7
Verifying Proper Operation of Key System Indicators....................................... 5-8
Confirming Loading of the Operating System.................................................... 5-8
Specific Problems and Corrective Actions ................................................................................ 5-9
Power LED Does Not Light ............................................................................................ 5-9
Incorrect or No Beep Code.............................................................................................. 5-9
No Characters Appear on Screen .................................................................................. 5-10
Characters are Distorted or Incorrect ............................................................................ 5-10
System Cooling Fans Do Not Rotate ............................................................................ 5-10
Diskette Drive Activity LED Does Not Light............................................................... 5-11
CD-ROM Drive Activity Light Does Not Light ........................................................... 5-11
Problems with Application Software ............................................................................ 5-11
Bootable CD-ROM Is Not Detected ............................................................................. 5-12
Problems with the Network ..................................................................................................... 5-12
Plug and Play Installation Tips ................................................................................................ 5-12
Error Messages ........................................................................................................................ 5-13
LCD Error Messages ..................................................................................................... 5-13
LCD Error Code Hardware References......................................................................... 5-26
Memory............................................................................................................... 5-26
CPU (Up to 4 Processors) ................................................................................... 5-26
CPU (5 Processors or More) ............................................................................... 5-27
PCI Bus ............................................................................................................... 5-27
Fan ...................................................................................................................... 5-28
Power Supply Unit.............................................................................................. 5-28
POST Error Codes and Messages ................................................................................. 5-29
POST Error Code Hardware References....................................................................... 5-37
Memory............................................................................................................... 5-37
CPU (Up to 4 Processors) ................................................................................... 5-37
CPU (5 Processors or More) ............................................................................... 5-37
PCI Bus ............................................................................................................... 5-38
How to Identify BIOS and BMC Revision Levels .................................................................. 5-39
BIOS Revision Level Identification .............................................................................. 5-39
BMC Revision Level Identification .............................................................................. 5-39
A Specifications
Basic System Unit (BSU) ......................................................................................................... A-2
Disk Expansion Unit (DEU) ..................................................................................................... A-5
B Interrupt Request/ PCI IRQ Device/ I/O Port Address Assignments
Interrupt Request Assignments..................................................................................................B-2
Summary of Contents for Express5800/180Ra-7
Page 1: ... U s e r s G u i d e EXPRESS5800 180Ra 7 ...
Page 2: ...xxx ...
Page 3: ... U s e r s G u i d e EXPRESS5800 180Ra 7 ...
Page 10: ...viii Contents ...
Page 94: ...3 28 Configuring Your System ...
Page 134: ...4 40 Upgrading Your System A B C Figure 4 43 Recabling the SCSI Interface Cable ...
Page 166: ...4 72 Upgrading Your System ...
Page 206: ...5 40 Problem Solving ...
Page 207: ...A Specifications Basic System Unit BSU Disk Expansion Unit DEU ...
Page 212: ...A 6 Specifications ...
Page 218: ...B 6 Interrupt Request PCI IRQ Device I O Port Address Assignments ...
Page 229: ...D ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes ...
Page 232: ...D 4 ROMPilot BIOS Error Codes ...
Page 242: ...10 Glossary ...
Page 246: ...4 Equipment Log ...
Page 250: ...Index 4 ...
Page 251: ...xx ...
Page 252: ... 456 01516 000 ...