5. Troubleshooting
Express5800/E120g-M Maintenance Guide
25
Chapter 1 Maintenance
5.
Troubleshooting
If the server does not work normally, check it according to the following checklist before sending it for repair.
5.1
Problem at Powering On
[?]
Unable to power on the server
Is the server properly supplied with power?
→
Check if the power cord connects to the power outlet (or UPS) that meets the power specifications for
the server.
→
Use the power cord that comes with the server. Additionally, check the power cord for broken shield or
bent plugs.
→
Make sure the circuit breaker for the connected power outlet is on.
→
If the power cord is plugged to a UPS, make sure the UPS is powered and it outputs power. Refer to the
manual that comes with the UPS for details.
Power supply to the server can be linked with UPS using the BIOS Setup utility.
Did you press the power switch?
→
Press the power switch on the front of the server to turn on the power (the POWER LED ON).
→
When power cord is connected, the initialization of EXPRESSSCOPE Engine 3 (BMC) starts. During
initialization, the power switch is not available. Wait for at least 40 seconds, and press the power switch.
[?]
The screen is not displayed
→
Wait until the NEC logo appears.
[?]
The screen is sometimes changed to the black screen during POST
Are
option ROM scan
for plural on-board LANs specified to
Enabled
?
→
Ignore the black screen and wait until POST ends.
[?]
POST does not end
Is memory installed correctly?
→
Check if memory is installed correctly.
Is the memory size large?
→
Wait for a while. The memory check takes longer than usual when the installed memory size is large.
Did you perform any keyboard or mouse operation immediately after you started the server?
→
Restart the server and do not perform any keyboard or mouse operation until the BIOS start-up
message appears.
Are memory and PCI devices supported for use with this server?
→
Operation of the server with unauthorized devices is not supported.
