Contents
Express5800/E120g-M Maintenance Guide
3
Contents
Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Notations used in the text ................................................................................................................... 7
Hard disk drive .................................................................................................................................... 7
Removable media ............................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ................................................................................. 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 12
Latest editions ................................................................................................................................... 12
Chapter 1
Maintenance.................................................................................................................................... 13
1.
Relocation and Storage .................................................................................................................................. 14
2.
Daily Maintenance .......................................................................................................................................... 16
2.1
Checking and Applying Updates ................................................................................................ 16
2.2
Checking Alerts .......................................................................................................................... 16
2.3
Checking STATUS LED .............................................................................................................. 17
2.4
Backup ....................................................................................................................................... 17
2.5
Cleaning ..................................................................................................................................... 17
2.5.1
Cleaning the server ......................................................................................................... 18
2.5.2
Cleaning the tape drive ................................................................................................... 18
2.5.3
Cleaning the keyboard and mouse .................................................................................. 18
3.
User Support................................................................................................................................................... 19
3.1
Maintenance Services ................................................................................................................ 19
3.2
Before Asking for Repair ............................................................................................................ 19
4.
Collecting Failure Information ......................................................................................................................... 20
4.1
Collecting Event Logs ................................................................................................................ 20
4.1.1
Windows Server 2012 R2 / Windows Server 2012 .......................................................... 20
4.1.2
Windows Server 2008 R2 ................................................................................................ 22
4.2
Collecting Configuration Information .......................................................................................... 23
4.2.1
Windows Server 2012 R2 / Windows Server 2012 .......................................................... 23
4.2.2
Windows Server 2008 R2 ................................................................................................ 24
4.3
Collecting User-Mode Process Dump ........................................................................................ 24
4.4
Collecting Memory Dump ........................................................................................................... 24
5.
Troubleshooting .............................................................................................................................................. 25
5.1
Problem at Powering On ........................................................................................................... 25
5.2
Problem at Starting EXPRESSBUILDER .................................................................................. 26
5.3
Problem of OS Installation ........................................................................................................ 28
5.4
Problem at Starting OS ............................................................................................................. 31
5.5
Problem of Windows STOP Error.............................................................................................. 32
5.6
Problem of RAID System .......................................................................................................... 32
5.7
Problem of Internal Devices and Other Hardware ..................................................................... 34
5.8
Problem of OS Operations ........................................................................................................ 36
5.9
Problem of EXPRESSBUILDER on Windows ........................................................................... 36
5.10
Problem of Bundled Software .................................................................................................. 37
5.11
Problem of Optical Disk Drive .................................................................................................. 38
5.12
Problem at Powering Off .......................................................................................................... 38
6.
Windows System Recovery ............................................................................................................................ 39
6.1
Recovery of Windows Server 2012 R2 / Windows Server 2012 ............................................... 39
